Wentworth Medical Practice.
38 Wentworth Avenue, Finchley, London, Greater London, N3 1YLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very helpful
Rated 4 stars out of 5
by Anonymous - Posted on 11 January 2024
Reception were a great help in organising an urgent appointment and very patient in helping me to arrange on a call.
Visited January 2024
Review titled Wentworth Medical Practice.
Replied on 15 January 2024
Dear Patient Thank you for taking the time to post a positive review which will be shared with our practice team. Kind Regards Katrina Collins Practice Manager
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Review titled Good caring practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2024
Wentworth is a good caring local practice With kind and attentive doctors I would happily recommend this practice
Visited January 2024
Review titled Wentworth Medical Practice.
Replied on 22 January 2024
Dear Patient Thank you for taking the time to post a positive review of our practice. This will be shared with the practice team. Kind Regards Katrina Collins Practice Manager
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Review titled Medical Practice with excellent, well trained staff.
Rated 5 stars out of 5
by Dr Richard Degen - Posted on 08 January 2024
Appointment provided at short notice to consult with Principal General Medical Practitioner who throughly advised and put in place medical procedures to help my wife and myself. I am indebted and very grateful to him.
Visited January 2024
Review titled Wentworth Medical Practice.
Replied on 08 January 2024
Dear Dr Degan Thank you for taking the time to post such a positive review of Wentworth Medical Practice. This will be shared with our practice team. Kind Regards Katrina Collins Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Dr IDA TELALBASIC - Posted on 11 January 2024
I was seen shortly after my scheduled appointment and the Dr was very friendly, kind and open to hear my concerns, sharing her advice and guidances to follow. Overall, very pleased with the care received and the practice overall.
Visited January 2024
Review titled Wentworth Medical Practice.
Replied on 15 January 2024
Dear Dr Ida Telalbasic Thank you for taking the time to post a positive review on the practice which will be shared with the primary care team. Kind Regards Katrina Collins Practice Manager
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Review titled Good Practice
Rated 5 stars out of 5
by Balbir Singh - Posted on 05 January 2024
Good practice. All staff are good. Particularly helpful is Hips. She is a delight to observe under pressure. You are lucky to have her.
Visited January 2024
Review titled Wentworth Medical Practice.
Replied on 11 January 2024
Dear Mr Singh Thank you for taking the time to post a positive review regarding the service you have received at the practice. Your comments will be shared with the team at the next practice meeting. Kind Regards Katrina Collins Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
Very helpful and very considerate .in all excellent service. Always there to help and staff in reception are excellent.
Visited January 2024
Review titled Wentworth Medical Practice.
Replied on 15 January 2024
Dear Patient Thank you for taking the time to post a positive review which will be shared with our practice team. Kind Regards Katrina Collins Practice Manager
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Review titled Lovely Practice
Rated 5 stars out of 5
by S E Applin - Posted on 12 January 2024
The reception staff and Drs at this practice are very kind and helpful. You are always able to get an appointment and if it is urgent on the same day. Things are very hard for Drs practices as many have a large number of patients and things are generally stretched for the NHS. The front desk or telephones are first point of call and it saddens me that sometimes people can be rude when the staff are trying their best to help.
Visited January 2024
Review titled Wentworth Medical Practice.
Replied on 15 January 2024
Dear Mrs Applin Thank you for taking the time to post a positive review for our surgery which will be shared with our practice team. Kind Regards Katrina Collins Practice Manager
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Review titled Efficient process
Rated 4 stars out of 5
by Andrei Tereskin - Posted on 01 December 2023
After this gp surgery adopted online appointment booking system I feel it became easy to book and appointment and be seen by a gp. It takes a few minutes to fill the form and then within 15min I received a call for booking me in. The appointment itself was quick, I was able to checkin at reception myself using qr code and waiting time was minimal. The doctor listened to me carefully and clearly explained next steps.
Visited December 2023
Review titled Wentworth Medical Practice.
Replied on 06 December 2023
Dear Mr Tereskin Thank you for taking the time to post such a positive review on the service you have received at Wentworth Medical Practice. This will be shared with the practice team. Kind Regards Katrina Collins Practice Manager
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Review titled Efficient Wentworth medical practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2023
Answered quickly. Understood my concern and made a telephone appointment me to speak to a doctor. I appreciate that very much
Visited December 2023
Review titled Wentworth Medical Practice.
Replied on 20 December 2023
Dear Patient Thank you for taking the time to post a positive review. I confirm this will be shared with the practice team. Please do not hesitate to contact the practice should you require any further help. Kind Regards Katrina Collins Practice Manager
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Review titled Rude and incompetent reception staff
Rated 2 stars out of 5
by Anonymous - Posted on 21 December 2023
It's now been 2 days I am trying to get some blood test results from them. First lady couldn't understand me on the phone (she seemed to struggle with her English) but said she would email them to me. They didn't arrive. Second time I called I was on hold for 30 minutes with no answer. The third time I called I spoke to someone who said it is difficult for them to send them over email and texted the results to me (!). When I told her they are too small to be read on the phone screen she told me that perhaps I need glasses. When I told her that I have glasses, she told me to put them on. I brought to her attention that she needs to be polite and helpful with people but presumably she doesn't know how to do that. She is presumably also not aware that a laptop screen is bigger than a phone's one. She also disputed that I'd previously been on hold for 30 minutes. The woman was rude, argumentative and unprofessional in every way. Of course, I have not received the blood test results. When you call it says press 5 if you don't want to queue, however, when you are placed in the queue it says press 1 for a call-back. It was not possible to establish the correct process because the woman kept interrupting while I was trying to ask her. Listening is also not one of her skills. Why are we paying for this? For people with zero skills to be rude to us and waste our time?
Visited December 2023
Review titled Wentworth Medical Practice.
Replied on 08 January 2024
Dear Patient Thank you for taking the time to provide feedback. I am sorry you feel our service has fallen short of the standard you expect. We are very responsive to patient feedback. It is difficult to respond in full when reviews are submitted anonymously and it would be helpful if you contact me directly at the practice where I can go through your queries with you. I look forward to hearing from you. Kind Regards Katrina Collins Practice Manager