Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Karen B - Posted on 13 June 2024
Popped into Stakes Lodge Surgery, Waterlooville for a routine blood pressure check. The HCA was very friendly and explained clearly what health range for my BP should be. I felt as though she had time to discuss this with me and did not feel rushed. A very pleasant experience.
Visited June 2024
Review titled Vine Medical Group
Replied on 13 June 2024
Dear Karen, Thank you so much for taking the trouble to leave such a positive review, which I have shared with the team. We are very grateful for your thoughtful words. Kind regards, Vine Medical Group
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Review titled Wonderful service
Rated 5 stars out of 5
by Hilda Thomad - Posted on 13 June 2024
I sent an Anima request form to the surgery this morning. Within 30 minutes I received a telephone call from the surgery to say that a doctor had contacted QA hospital and got me an appointment in 10 days time. I have now received a text message with all the details of the appointment. Thank you for the great service.
Visited June 2024
Review titled Vine Medical Group
Replied on 13 June 2024
Dear Hilda, Thank you so much for taking the time and trouble to leave a review about your recent contact with the practice. Your positive comments will be shared with the team. With kind regards, Vine Medical Group
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Review titled Long delay for appointment
Rated 4 stars out of 5
by Lynette Paffett - Posted on 10 June 2024
It took me 7weeks and 2 additional calls to get an appointment. There for l was in pain longer than l needed to be.
Visited June 2024
Review titled Vine Medical Group
Replied on 11 June 2024
Dear Lynette, Thank you for taking the trouble to leave a review and I am sorry that there was a delay in receiving an appointment. Unfortunately, patient demand far outstrips capacity at the moment, however, we are working hard in the background to make improvements. With kind regards, Vine Medical Group
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Review titled Pleasantly suprised
Rated 4 stars out of 5
by Anonymous - Posted on 22 June 2024
I recently had a procedure at hospital and was booked into Stakes Lodge to have my dressings changed. I was not looking forward to it to say the least. I found both the nurse and her helper helpful and friendly and keen to put me at ease. Both were extremely efficient and polite, one distracting me with conversation while the other got on with the job. They explained what was happening and how I could change the dressings myself in the future which I found most helpful.
Visited June 2024
Review titled Vine Medical Group
Replied on 08 July 2024
Dear Anonymous, Thank you for your lovely comment. It's good to hear that the nurses you saw helped you to feel more at ease. We will pass your comment on to the nursing team. Kind Regards, Vine Medical Group
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Review titled Good Practice
Rated 5 stars out of 5
by Mrs JEAN MARGARET ROSS - Posted on 21 June 2024
Returned from a holiday feeling really unwell with a cough and chest infection, phoned early am and was put on a call back list, which was answered within the hour. I was given a same day care appointment for later that morning and received the medication I needed to improve my symptoms. Due to an accident I sustained during my holiday I also came home with stitches in a wound on my head and was given a further appointment to have them removed 2 days later. I can only sincerely thank all the staff I engaged with for their help and kindness.
Visited June 2024
Vine Medical Group has not yet replied.
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Review titled 2 Cancellations
Rated 3 stars out of 5
by Kenneth Bushnell - Posted on 11 June 2024
I have encountered 2 cancellations to see the nurse.I think 1 is fairly acceptable but 2 consecutive cancellations, it begs the question how long will I have to wait to see the nurse
Visited June 2024
Review titled Vine Medical Group
Replied on 11 June 2024
Dear Kenneth, Thank you for taking the trouble to leave a review and we are sorry that you have now had two appointments cancelled due to absence, which is very unfortunate. We will be contacting those patients who need appointments with our nursing team over the next few days and re-booking where we can. With kind regards, Vine Medical Medical
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Review titled Very helpful receptionist
Rated 4 stars out of 5
by Mandy Green - Posted on 26 June 2024
The young man with the tattoos went above and beyond to help me with my difficulties getting on the system
Visited June 2024
Vine Medical Group has not yet replied.
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Review titled Positive experience
Rated 4 stars out of 5
by Anonymous - Posted on 19 June 2024
I have just attended a health reiew, the member of staff was so personable and kind. She encouraged me to share how I was feeling and offered me very good support and advice.
Visited June 2024
Review titled Vine Medical Group
Replied on 08 July 2024
Dear Anonymous, Thank you for leaving us such a positive review. We will pass your comment back to the nursing team. Kind Regards, Vine Medical Group
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Review titled Blood taken
Rated 5 stars out of 5
by Rich Fairweather - Posted on 21 June 2024
Fasting blood test so delighted with 7:20 appointment. Only downside is upon arrival at 7:10 I was told surgery didn’t open until 7:20 so had to wait outside. I wasn’t informed of this in advance otherwise I would have arrived at 7:20
Visited June 2024
Vine Medical Group has not yet replied.
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Review titled Great service 😊
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2024
I experienced top class care, I hadn’t been to the health practice for a while. After having recently had hip surgery, I had a couple of issues, on an appointment to see the practice nurse, she was amazing 🤩 helped me get the answers I needed, with the help of another nurse, who done an emergency blood test, which turned out ok. To help get me the answers I need she also arranged X-ray & physio for me. I must admit I was so surprised, I’m also very grateful for the time they spent helping me, so thank you ladies 💯 happy patient ❤️
Visited June 2024
Review titled Vine Medical Group
Replied on 08 July 2024
Dear Anonymous, Thank you for leaving us such a lovely comment. We will pass your comment along to the nursing team, and we're sure it will make their day. Kind Regards, Vine Medical Group