Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good service
Rated 4 stars out of 5
by Dave silvester - Posted on 10 August 2023
I completed an e-consult and within 2 weeks I have had an X-ray, a f2f appointment a referral to orthopaedics, drop in a poo sample and have a blood test booked all within 2 weeks.
Visited August 2023
Review titled Vine Medical Group
Replied on 15 August 2023
Dear Mr Silvester, Thank you for leaving us your comment. I'm pleased to hear that we were able to facilitate all of your investigations so promptly. Kind Regards, Vine Medical Group
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2023
Although I had my holiday vaccinations in a friendly manner. Trying get any sort of appointment is very difficult. I work and to try and get to make an appointment online at wpm is impossible, I brought this up with the receptionist upon leaving and got a negative answer. ie keep trying sorry can't do anything about it. Get someone to do it for you. Unhelpful as I've been trying for mths to make appointment to see a doctor.
Visited August 2023
Review titled Vine Medical Group
Replied on 17 August 2023
Thank you for taking the time to leave us your feedback. We absolutely take your feedback on board and are working in the background to try and improve our systems. Currently our reception team are limited by our current processes, but we hope to be making improvements in the near future. For the time being in our current system, urgent appointments can be requested by telephone from 08:00 and routine appointments can be requested online from 14:00. Kind Regards, Vine Medical Group
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Review titled Difficult to book appointments
Rated 3 stars out of 5
by Cathy Colwell - Posted on 08 August 2023
My complaint is regarding the delay in being able to book an appointment for a Smear test via the telephone system. I received an NHS letter to contact surgery to book an appointment for a cervical smear. I tried to use both NHS ap and patient access ap but there are not any options for this type of appointment. I followed the procedure to call at 8am. The answerphone kicked in and I was no 30 in the queue. I spent 59 minutes listening to the recorded message telling me to be nice to staff, the call will cut off once 60 mins or capacity is reached, Be available for call back and the amount of hours lost if I m not and will have to start again. I found this extremely patronising and stressful, to assume I would be rude and my time is not important. I did get through in the nick of time to be told that there was a long queue for appointments and was put on a waiting list. I did get a call back later in the day and an appointment within the month. I have no complaints whatsoever with call handler and actual appointment. just the telephone system and recorded message.
Visited August 2023
Review titled Vine Medical Group
Replied on 23 September 2023
Dear Mrs Colwell, Thank you for leaving us your review. I'm sorry that you experienced difficulty booking your cervical screening appointment. We did have limited availability of appointments for a short time, which was why we had to implement a waiting list. I'm pleased to let you know that two of our nurses who have recently joined out team have now completed their training and so our availability should improve and we can make them available to book via the NHS app again. Kind Regards, Vine Medical Group.
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Review titled Good if you can get an appointment
Rated 4 stars out of 5
by Antony Moore - Posted on 30 August 2023
Diabetes review. Staff member friendly and provided feedback on tests done. Only problem was scales were incorrect and recorded weight 7lbs less than actual.
Visited August 2023
Review titled Vine Medical Group
Replied on 23 September 2023
Dear Mr Moore, Thank you for leaving us your review. I will pass your comment along to the clinician that you saw. If your weight is still incorrect on your records please do contact us and we can correct it for you. Kind Regards, Vine Medical Group
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Review titled Investigations arranged
Rated 5 stars out of 5
by Linda Page - Posted on 09 August 2023
Very nervous about attending thinking the worst scenario, however, listen to by ANP, Practice Nurse and GP. Medication prescribed and referrals made. Follow up appointment was reassuring and further treatment prescribed. Also supported by the social prescribing team. Excellent service.
Visited August 2023
Review titled Vine Medical Group
Replied on 15 August 2023
Dear Ms Page, Thank you for leaving us your review. I will pass your comment on to the team members that you spoke to. Kind Regards, Sarah Assistant Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 11 August 2023
Arrived early about to sit down when called in. Very professional and through. Explained all side effects.
Visited August 2023
Review titled Vine Medical Group
Replied on 15 August 2023
Thank you for leaving us your comment. It's nice to get a comment about us running ahead of time! We're glad to hear your appointment went well. All the best, Vine Medical Group
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Review titled Health check
Rated 5 stars out of 5
by Philip White - Posted on 18 August 2023
Brilliant service, thank you. I was seen on time and the team were very friendly and supportive. Everything was clearly explained and I could also ask about the results from previous examinations carried out at my previous surgery (that I had not been made aware of before).
Visited August 2023
Review titled Vine Medical Group
Replied on 22 September 2023
Dear Mr White, Thank you for leaving us such an excellent review. I'll pass it on to the clinician you saw. Kind Regards, Vine Medical Group
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Review titled OK practice
Rated 3 stars out of 5
by Margaret Hathorn - Posted on 04 August 2023
Me personally not bad not seen a Doctor in years.But the Nurses I've seen are and have been fantastic Also receptionist on phone or in person have also been fantastic.
Visited August 2023
Review titled Vine Medical Group
Replied on 15 August 2023
Dear Ms Hathorn, Thank you for leaving us your comment. I will pass your comment on to the nurses and reception team. Thank you, Sarah Assistant Practice Manager.
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Review titled Confidences...
Rated 4 stars out of 5
by Michael - Posted on 16 August 2023
The nurse was thorough,caring,confidant, calm,and not overpowering with the medical results and conversation.
Visited August 2023
Review titled Vine Medical Group
Replied on 31 August 2023
Dear Michael, Thank you so much for your review. I'll share your comments with the nursing team. Kind Regards, Vine Medical Group
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Review titled Well organised practice
Rated 5 stars out of 5
by Neil - Posted on 09 August 2023
Booked a blood test online. Attended surgery and had a good relaxing experience. Checked in with reception, awaited notification on large screen in waiting area. Nurse taking blood test put me at easy. All completed with 10 mins of arriving at surgery.
Visited August 2023
Review titled Vine Medical Group
Replied on 15 August 2023
Dear Neil, Thank you for your lovely review. I will pass it along to the rest of the team. Kind Regards, Vine Medical Group