Village Health Group
Gotham Road, East Leake, Loughborough, Leicestershire, LE12 6JGContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Village Health Group.
Reviews
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Review titled Good Service
Rated 5 stars out of 5
by Mr. Impressed - Posted on 31 July 2024
It is the first time I have used the new way of booking , using the online system. I emailed the practice at 8.10 am with my symptoms and was seeing a doctor at 9.40 am the same day. Excellent service. A lot better than having to wait ages on the phone to book an appointment 2 weeks hence.
Visited July 2024
Review titled Village Health Group
Replied on 01 August 2024
Hi, thank you for your 5 star review. We are pleased to hear the new system worked well for you and you were seen quickly. I will pass this on to the rest of our team as I know they would appreciate it. We would like to thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Amazing response!
Rated 5 stars out of 5
by Anonymous - Posted on 30 July 2024
I submitted an online report of an issue and received a follow up call within minutes! I was subsequently examined in person within the hour at my local surgery, and have now been fast tracked for follow up screening. What an amazing service, thank you so much.
Visited July 2024
Review titled Village Health Group
Replied on 01 August 2024
Hi, thank you so much for your 5 star review. We are pleased to hear our new system worked well for you, I will share this with the rest of our team as I know they would appreciate it. We would like to thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Very quick response
Rated 5 stars out of 5
by Alan - Posted on 10 July 2024
I completed a triage form online, asking for advice about side effects for meds that I take for my heart and was amazed to get a telephone call from a doctor within 5 minutes. I was pleased that the doctor had considered my symptoms and discussed the options available to me.
Visited July 2024
Review titled Village Health Group
Replied on 16 July 2024
Hi Alan, thank you for your 5 star review. We are pleased to hear our new system worked well for you, I will pass this on to the rest of our team as I know they would appreciate it. We would like to thank you for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Very satisfied
Rated 5 stars out of 5
by Kathryn Broughton - Posted on 30 July 2024
Left details of my problem on the online form. Had a reply within 12 hours. Made an appointment online using the link provided. Next day appointment. Friendly and approachable Dr. Problem discussed and the way forward determined. Very impressed with the professional competence of the Dr.
Visited July 2024
Review titled Village Health Group
Replied on 01 August 2024
Hi Kathryn, thank you ever so much for your 5 star review. We are so pleased to hear the new system worked well for you. I will share this with the rest of our team and GPs as I know they would appreciate it. We would like to thank you again for taking the time to write your review- Many Thanks, VHG Admin team
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Review titled Rapid Response
Rated 5 stars out of 5
by Michael Fanthorpe - Posted on 17 July 2024
Submitted a query by email through the new triage system. Response within five minutes. So much better than having to wait for formal appointment.
Visited July 2024
Review titled Village Health Group
Replied on 22 July 2024
Hi Michael, thank you for your 5 star review. We are so pleased to hear the new system worked well for you. I will pass this on to the rest of our team as I know they would appreciate your review. We would like to thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Receptionist Training Needed
Rated 1 star out of 5
by Lynda Brooks - Posted on 19 July 2024
Called the Village Health Group to ask for help with my medication as it hadn't turned up. Half way through the receptionist cut me off without a word. I had to go down to Keyworth to sort the problem out and I spoke to the receptionist there and she pointed me towards this review to make my complaint. I feel that some training should be given to your receptionists as such treatment only leads to hostility which we are all trying to avoid. More vulnerable people than myself might have been badly affected by such treatment. Please make this telephone training available to your staff and treat your patients with more respect in future and everyone will be far happier. Thank you.
Visited July 2024
Review titled Village Health Group
Replied on 22 July 2024
Hi Lynda, thank you for writing your review. We apologise for the frustrating experience you received. I have passed this on to our Practice Manager and Reception Managers for you and if you would like to discuss further please do get in touch. We would like to thank you for taking the time to write your feedback- Many Thanks, VHG Admin Team
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Review titled Prompt response
Rated 5 stars out of 5
by Margaret - Posted on 30 July 2024
On each occasion the doctors dealt with me promptly and I was satisfied with their attention to detail. The staff in the surgery coped well with my hard of hearing problem.
Visited July 2024
Review titled Village Health Group
Replied on 01 August 2024
Hi Margaret, thank you again for your 5 star review. I will share this with all of our team as I know they would appreciate it. We would like to thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Quick response
Rated 4 stars out of 5
by Claire Foster - Posted on 27 June 2024
I hadn’t used the new system before and was kindly guided by the very nice lady answering my call. From submitting my online request to receiving a doctors telephone appointment I was very impressed with how quickly this was dealt with. The doctor was lovely and was happy with the advice given.
Visited June 2024
Review titled Village Health Group
Replied on 27 June 2024
Hi Claire, thank you for your review, we are pleased to hear you had a good experience with our new system. I will pass this on to the rest of our staff as I know they would appreciate it- Many thanks, VHG Admin Team
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Review titled Brilliant NHS!
Rated 5 stars out of 5
by Paul Spillane - Posted on 24 June 2024
I turned up at the surgery at 4.55 p.m. with an infected and swollen finger. The very helpful receptionist enquired to see if the GP on duty was available. He appeared almost immediately. What a genial and excellent doctor! He lanced my finger painfully and sympathetically and prescribed a course of antibiotics. I went to the pharmacy in the square where the prescription had been received. It was made up straightaway and I was out of the chemist’s at 4.17. Start to finish 22 minutes. Well done to all parties and thank you very much. (The finger is mending nicely. )
Visited June 2024
Review titled Village Health Group
Replied on 27 June 2024
Hi Paul, thank you ever so much for your 5 star review. I will pass this on to the rest of our team as I know they would appreciate it. Thank you again for taking the time to write your review- Many Thanks- VHG Admin Team
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Review titled Seen quickly
Rated 5 stars out of 5
by Liz - Posted on 30 June 2024
I contacted the surgery through the new online portal, got a call back within 2 hours and was seen by a doc within another 1.5 hours.
Visited June 2024
Review titled Village Health Group
Replied on 09 July 2024
Hi Liz, thank you for your 5 star review. I will pass this on to the rest of our team as I know they will appreciate it. Thank you again for taking the time to write your review-Many Thanks, VHG Admin Team