Village Health Group
Gotham Road, East Leake, Loughborough, Leicestershire, LE12 6JGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Bev - Posted on 22 August 2024
I sent in a summary of some new symptoms I've been experiencing which are getting worse. I only submitted it at 1.28pm and at 1.30pm I had a phone call with an appointment at 4.10 that afternoon. I was really dubious about this new system but to be fair I was totally gobsmacked how quickly I was dealt with! The Dr I saw was absolutely lovely, very friendly, very thorough and an all round lovely person
Visited August 2024
Review titled Village Health Group
Replied on 23 August 2024
Hi Bev, thank you ever so much for your 5 star review. We are so pleased the new system worked well for you and your query was dealt with quickly. I will share this with our Management Team and GP Partners as I know they would appreciate it. Thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Great service
Rated 5 stars out of 5
by Janice - Posted on 30 August 2024
The online messaging service it great. Very quick response, and problem sorted without having to make N appointment
Visited August 2024
Review titled Village Health Group
Replied on 02 September 2024
Hi Janice, thank you for your 5 star review. We are pleased to hear our new system worked well for you and your query was dealt with quickly. I have shared this with our Management Team and GP Partners as I know they would appreciate this. Thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Telephone advice
Rated 5 stars out of 5
by James Blood - Posted on 21 August 2024
Excellent service. From request to doctor’s advice less than half an hour. My wife had a similar experience a few weeks ago. Thank you.
Visited August 2024
Review titled Village Health Group
Replied on 21 August 2024
Hi James, thank you for your review. We are pleased to hear your query was dealt with quickly and your wife had a similar experience. I will pass this on to our Management and GP Partners as I know they would appreciate it. Thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Great online response which allayed my reservations
Rated 4 stars out of 5
by Susan C - Posted on 16 August 2024
The response to a medication query was very prompt....the same morning. I felt that the Dr had fully understood my message and I was pleased that he also checked whether I wanted to see a Dr for an examination. I had reservations that dealing with consultations this way would not feel thorough or empathetic. The response I received today was both. Thank you. 🙂
Visited August 2024
Review titled Village Health Group
Replied on 16 August 2024
Hi Susan, we are so pleased to hear your query was dealt with quickly and you had a positive experience with our new system. I will pass this on to the rest of our team for you, thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Love the new Triage process
Rated 5 stars out of 5
by Jonathan Astley - Posted on 20 August 2024
I’ve used this several times recently and it’s so much better than trying to call and queuing. Just send a note and on each occasion I’ve spoken to a Dr or had a face to face appointment booked within an hour or 2. It’s the best innovation I’ve seen in years and whilst it may not suit everyone but for me it’s ideal. 10 out of 10.
Visited August 2024
Review titled Village Health Group
Replied on 21 August 2024
Hi Jonathan, thank you ever so much for your review. We are pleased to hear you are getting on well with our new system, I will share this with our Management and GP Partners as I know they would appreciate it. Thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Instant Service!!
Rated 5 stars out of 5
by Amy Stevenson - Posted on 09 August 2024
I used the online system to put in a last minute medication request before a holiday. I got a response almost instantly with an immediate solution to my problem. Thank you so much!
Visited August 2024
Review titled Village Health Group
Replied on 12 August 2024
Hi Amy, thank you for your 5 star review. We are pleased to hear your query was dealt with quickly, I will share this with the rest of our team as I know they would appreciate it. Thank you again for taking the time to write your review- Many Thanks VHG Admin Team
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Review titled Good Service
Rated 5 stars out of 5
by Mr. Impressed - Posted on 31 July 2024
It is the first time I have used the new way of booking , using the online system. I emailed the practice at 8.10 am with my symptoms and was seeing a doctor at 9.40 am the same day. Excellent service. A lot better than having to wait ages on the phone to book an appointment 2 weeks hence.
Visited July 2024
Review titled Village Health Group
Replied on 01 August 2024
Hi, thank you for your 5 star review. We are pleased to hear the new system worked well for you and you were seen quickly. I will pass this on to the rest of our team as I know they would appreciate it. We would like to thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Amazing response!
Rated 5 stars out of 5
by Anonymous - Posted on 30 July 2024
I submitted an online report of an issue and received a follow up call within minutes! I was subsequently examined in person within the hour at my local surgery, and have now been fast tracked for follow up screening. What an amazing service, thank you so much.
Visited July 2024
Review titled Village Health Group
Replied on 01 August 2024
Hi, thank you so much for your 5 star review. We are pleased to hear our new system worked well for you, I will share this with the rest of our team as I know they would appreciate it. We would like to thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Very quick response
Rated 5 stars out of 5
by Alan - Posted on 10 July 2024
I completed a triage form online, asking for advice about side effects for meds that I take for my heart and was amazed to get a telephone call from a doctor within 5 minutes. I was pleased that the doctor had considered my symptoms and discussed the options available to me.
Visited July 2024
Review titled Village Health Group
Replied on 16 July 2024
Hi Alan, thank you for your 5 star review. We are pleased to hear our new system worked well for you, I will pass this on to the rest of our team as I know they would appreciate it. We would like to thank you for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Very satisfied
Rated 5 stars out of 5
by Kathryn Broughton - Posted on 30 July 2024
Left details of my problem on the online form. Had a reply within 12 hours. Made an appointment online using the link provided. Next day appointment. Friendly and approachable Dr. Problem discussed and the way forward determined. Very impressed with the professional competence of the Dr.
Visited July 2024
Review titled Village Health Group
Replied on 01 August 2024
Hi Kathryn, thank you ever so much for your 5 star review. We are so pleased to hear the new system worked well for you. I will share this with the rest of our team and GPs as I know they would appreciate it. We would like to thank you again for taking the time to write your review- Many Thanks, VHG Admin team