Victoria Medical Centre
153A Victoria Drive, Eastbourne, BN20 8NHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled great practice
Rated 5 stars out of 5
by Eileen Beresford - Posted on 28 February 2023
Receptionist are polite and very helpful . when requesting Dr call they call when they say they will . This is by far the best surgery i have ever been with . even at busy times i have been able to talk to receptionist and they have dealt with my query in a very positive manner and have always been very helpful.
Visited February 2023
Review titled Victoria Medical Centre
Replied on 28 February 2023
Good afternoon Eileen, Thank you for your positive feedback regarding your experiences with us as a surgery and our staff. I will ensure that this is shared with all the staff at Victoria Medical Centre. Kind regards Sheri Titherly Heart of Office Manager
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Review titled dissapointed and frustrated
Rated 1 star out of 5
by Anonymous - Posted on 11 January 2023
I needed to get the results of two tests and the telephone message said to phone between 2pm and 5pm. I duly phoned at 4.20 to receive a recorded message that I was number 12 in the queue. I then waited an hour before the phone was answered! The receptionist was helpful and polite but surely more manpower is needed ! I just try to imagine how difficult an hour's wait for working or elderly and infirm people might be. Sorry but unacceptable service.
Visited January 2023
Review titled Victoria Medical Centre
Replied on 17 October 2023
Thank you for taking the time to give feedback on your encounter with our centre. We value all comments from patients to help us review and improve our service. We are sorry you were dissatisfied with your encounter with our Practice. If you would like to discuss this matter further please do contact us via our surgery complaints inbox on sxicb-esx.vmccomplaints@nhs.net so we can investigate your concerns in more detail Kindest regards, Compliance Team
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Review titled Disgusting service
Rated 1 star out of 5
by Anonymous - Posted on 28 December 2022
Absolutely appalling service, the receptionists are rude and ignorant! I am not impressed at all, the waiting was over 30 mins both times I visited and I think it’s awful when they could call and warn they are running late, what shocked me the most was the ignorance of reception when asked if it was going to take much longer! Absolutely disgusting!
Visited December 2022
Review titled Victoria Medical Centre
Replied on 06 January 2023
Dear Patient, Thank you for taking the time to provide feedback to Victoria Medical Centre. We are sorry that you had a wait for your appointment, we do try to ensure that our clinicians work to their rota timetable. However, sometimes there are circumstances beyond our control and some appointments do over-run. I take onboard if staff are running late, patients should be informed. I will put this forward to all our staff in our next training session. Kind regards Sheri Titherly Heart of Office Manager
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Review titled Unable to book blood pressure test appointment
Rated 3 stars out of 5
by Wendy Haynes - Posted on 17 December 2022
Friday the ninth of December at 13.38 I received a text from VMC inviting me to book an appointment for a blood pressure check. This was accompanied by a link, and although trying many times to connect, it always failed.
Visited December 2022
Review titled Victoria Medical Centre
Replied on 17 October 2023
Thank you for taking the time to give feedback on your encounter with our centre. We value all comments from patients to help us review and improve our service. We are sorry you were dissatisfied with your encounter with our Practice. If you would like to discuss this matter further please do contact us via our surgery complaints inbox on sxicb-esx.vmccomplaints@nhs.net so we can investigate your concerns in more detail Kindest regards, Compliance Team
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Review titled Everything was amazing.
Rated 5 stars out of 5
by Elia Comes - Posted on 21 December 2022
We just had the appointment in the morning by 5 pm everything was done including the prescription and medication.Very handful the pharmacy in situ. Great practice. Nonetheless everything was nice and clean and staff friendly and professional.
Visited December 2022
Review titled Victoria Medical Centre
Replied on 31 January 2023
Dear Elia, Thank you very much for your positive feedback regarding our staff and the services at Victoria Medical Centre. I am very happy to hear that your experience recently with us was positive and I will be passing on this positive feedback internally to all staff. Many thanks Sheri Titherly Heart of Office Manager
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Review titled Appalling Healthcare Service
Rated 1 star out of 5
by CMM - Posted on 11 November 2022
I am ashamed of being registered with such GP surgery. Never in my life while trying to book an appointment I felt so much refused and instead of getting help am simply block by the receptionists, is like a brick wall between patient and the doctor. Invasion of privacy in the name of "triage" as they call it. When asking for an appointment the receptionist try to "refer you to a pharmacy like your problem is not important and if they are actually qualified to assess your health condition, ridiculous. They come to the point even to tell you what medication will be given by the doctor. I didn't know the receptionists were clinical qualified. This surgery is for sure one of the worst in Eastbourne, since they merge the three surgeries all together, they simply lost the ability to consult patients, big big mistake, but of course money first patient maybe after if receptionist decide so of course. This so-called telephone appointments when you of are very lucky to get one are nothing else than chit-chats, this is no way of diagnosing a health condition. Apologies for my honesty but that's my feeling of healthcare that this surgery is offering in the last three years. Thank you very much!!
Visited November 2022
Review titled Victoria Medical Centre
Replied on 08 December 2022
Dear Patient, Thank you for taking the time to provide feedback to Victoria Medical Centre. I am very sorry that you have received unsatisfactory service from us. All our Receptionists & Administration staff are trained from a non clinical perspective to triage symptoms received from the patient/caller to the most suitable clinician available, this may not always be with a General Practitioner as we have a wide range of specialists and clinicians onboard that may be better suited to a patients condition or symptoms. With regards to your feedback regarding being advised what medication the clinician may provide or general chit-chat I will be investigating this further as I appreciate that this is not suitable or useful coming from a non-clinical person and should never be a situation a patient is in with any of our administration or reception team. We are currently looking into better and positive ways in which patients are able to speak with the administration team which includes our telephone system. In the meantime there are a number of ways in which you are able to contact the surgery to arrange an appointment. If you have access to a smart phone or a computer you can contact us online for medical and administration queries via Engage Consult which is available from our website or via the NHS App. For anyone who doesn't have personal access digital technology our Digitial First Beacon site has Pods for patients to use to access the internet for Engage Consult and other health information. If you wish to discuss the issues you have raised further please email me at admin.vmc@nhs.net Kind regards Sheri Titherly Heart of Office Manager
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Review titled Improvement
Rated 5 stars out of 5
by MRS JACQUELYN T WARD - Posted on 13 November 2022
I cant fault the Centre now, the staff have always been good, but the systems now seem to be on track. I can now say that the whole experience is pleasant and better than before. I would recommend this surgery to everyone.
Visited November 2022
Review titled Victoria Medical Centre
Replied on 08 December 2022
Dear Mrs Ward, Thank you very much for your positive feedback regarding our staff and the services at Victoria Medical Centre. I am very happy to hear that your experiences at Victoria Medical Centre are better than before and hope to continue providing you with this service in the future if you ever require our assistance. I will ensure to pass this positive feedback onto the staff. Many thanks Sheri Titherly Heart of Office Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by jayjay - Posted on 16 October 2022
I have a recently developed respiratory difficulty. Was seen for assessment the day after I first called the practice. Three tests and and x-ray all arranged within the month and medication provided in the interim. Everyone I dealt with was helpful and friendly. So pleased to be registered with the practice. Cannot thank them enough.
Visited October 2022
Review titled Victoria Medical Centre
Replied on 17 October 2022
Dear JayJay, Thank you for taking time to provide us with feedback. We are so pleased you were able to get the help and treatment you needed. We are very proud of all our staff at VMC and their commitment to the part they play in helping and improving the service we provide to our patients. Kind regards Sian Sanwell - Director of Operations & Performance