Victoria Medical Centre
153A Victoria Drive, Eastbourne, BN20 8NHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2024
Receptionist was friendly, the GP I saw was absolutely fantastic and very thorough, nurse that did my bloods was lovely. Only negatives I can say were the wait time for my appointment but it also wasn’t an emergency so that was fine. Very good experiences within the last few months
Visited October 2023
Review titled Victoria Medical Centre
Replied on 23 January 2024
Thank you for taking the time to give feedback on your encounter to our centre. We value all comments from patients to help us review and improve our service. We are very pleased your encounter was a positive experience and will pass on your kind comments to the team. We continuously review our wait times for appointments and appreciate your feedback, there are a multitude of options available to patients to obtain an appointment and that does include the following: - Calling the Practice at 8am on the day the appointment is required on 01323 407900 - Via our Practice website: www.victoriamedicalcentre.co.uk - Engage consult: https://victoriamedicalcentre.co.uk/online-consultations/ - NHS Patient access app: www.patientaccess.com - Pre-booking planned appointments in advance - Emergency on the day Duty GP appointments (emergency presentations)
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Review titled Appointment Prevention Squad
Rated 1 star out of 5
by Sheena - Posted on 11 October 2023
Filled out a message online and got a physio appointment straight away - great I was told to get a doctor’s appointment Like an id***, I went downstairs expecting great things. No I was met by the appointment prevention squad. Told me appointments in November or ring up at 8am. I generally don’t sleep until 6am but no joy. Was then told to go to pharmacy reference angry looking bite. They were very good but suspect it’s infected. Got to take photos to see if it gets worse Comments please!!
Visited October 2023
Review titled Victoria Medical Centre
Replied on 17 October 2023
Thank you for taking the time to give feedback on your visit to our centre. We value all comments from patients to help us review and improve our service. We are sorry you were dissatisfied with your encounter with our Practice. If you would like to discuss this matter further please do contact us via our surgery complaints inbox on sxicb-esx.vmccomplaints@nhs.net so we can investigate your concerns in more detail Kindest regards, Compliance Team
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Review titled Understaffed and broken
Rated 1 star out of 5
by Anonymous - Posted on 28 October 2023
I am very disappointed with the service I received from this medical practice. I have been suffering from ear issues for a while and I needed to speak to a doctor urgently. However, I could not get a call back from them despite leaving several messages. I also tried to book an appointment online, but they were always full within minutes of opening at 8am. This is very unprofessional and unacceptable. I feel that this practice has taken on too many patients and cannot provide adequate care for them. They should either hire more staff or limit their intake of new patients. I do not recommend this practice to anyone who needs timely and quality medical attention.
Visited October 2023
Review titled Victoria Medical Centre
Replied on 08 November 2023
Thank you for taking the time to give feedback on your experience with our Practice. We value all comments from patients to help us review and improve our service. We are sorry you were dissatisfied with your experience with our Practice. If you would like to discuss this matter further please do contact us via our surgery complaints inbox on sxicb-esx.vmccomplaints@nhs.net so we can investigate your concerns in more detail Kindest regards, Compliance Team
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Review titled Appointment
Rated 1 star out of 5
by Sarah Scott - Posted on 19 October 2023
You just can't get an appointment here...you call at 8 with at least 20+ more people in front of you so by the time you get someone to answer the phone there is never ever any appointments left..you can't book in advance to see your doctor..call backs hardly ever get made...
Visited September 2023
Review titled Victoria Medical Centre
Replied on 08 November 2023
Thank you for taking the time to give feedback on your experience with our Practice. We value all comments from patients to help us review and improve our service. We are sorry you were dissatisfied with your experience with our Practice. If you would like to discuss this matter further please do contact us via our surgery complaints inbox on sxicb-esx.vmccomplaints@nhs.net so we can investigate your concerns in more detail Kindest regards, Compliance Team
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Review titled Brilliant practice
Rated 5 stars out of 5
by Jonathan - Posted on 16 August 2023
Receptionists are practitioners are always very friendly and understanding both over the phone and in person. Have been going in for mental health related services over the last few months, and whilst at first I was apprehensive; the staff here at Victoria medical centre are so accommodating and sympathetic, it's really helped me get going in the right direction.
Visited August 2023
Review titled Victoria Medical Centre
Replied on 22 August 2023
Thank you for taking the time to give feedback on your encounters with our centre. We value all comments from patients to help us review and improve our service. We are very pleased your encounters have been a positive experience and will pass on your kind comments to the team. Kindest regards, Compliance Team
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Review titled Survival of the fittest!
Rated 1 star out of 5
by Anonymous - Posted on 21 August 2023
I have never in my life known it to be so difficult to get an appointment with a GP. You have to queue up in the morning, by 7.30am there was already 10 people in front of me. I was told to ring when it opens at 8, but when I tried that I was 23rd in queue. When the doors open you either walk into reception or go to upstairs reception and people from behind me literally ran past me to get upstairs first (obviously more experienced dealing with this place). You can only get an appointment on the same day so if you aren't lucky enough, you have to go through the same rigmarole tomorrow. God knows what people do who aren't physically able to get there, stand for an hour in the queue etc. Admin are like the "computer says no" woman from Little Britain. When you do get an appointment, you can't choose the time so if you want to see someone face to face, you will likely have to take the whole day off work unless you have the flexibility to pop out for an hour as you can't plan ahead. This place is absurd, bordering on laughably bad but it's no laughing matter when we're dealing with people who are sick. Shame on you Vic Medical Practice, nothing super about this super clinic at all.
Visited July 2023
Review titled Victoria Medical Centre
Replied on 22 August 2023
Thank you for taking the time to give feedback on your encounter with our centre. We value all comments from patients to help us review and improve our service. We are sorry you were dissatisfied with your encounters with our Practice. If you would like to discuss this matter further please do contact us via our surgery complaints inbox on sxicb-esx.vmccomplaints@nhs.net so we can investigate your concerns in more detail Kindest regards, Compliance Team
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Review titled Phone systems cut you off!
Rated 1 star out of 5
by Anonymous - Posted on 20 June 2023
This morning got though to recorded message 4 times only to be cut off when I press 1 for appointments. This has happened ever time over the last couple months. I have mentioned this to receptionists and the doctor. This is not due to staff shortages, this is technical problem with the phone system and should be fixed. By the time you get to speak to a receptionist you are in a very frustrated mood and highly stressed. Fix Your Phone System!
Visited June 2023
Review titled Victoria Medical Centre
Replied on 08 August 2023
Thank you for taking the time to give feedback on your encounter with our centre. We value all comments from patients to help us review and improve our service. We are sorry you were dissatisfied with your encounter with our Practice. If you would like to discuss this matter further please do contact us via our surgery complaints inbox on sxicb-esx.vmccomplaints@nhs.net so we can investigate your concerns in more detail Kindest regards, Compliance Team
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 March 2023
My doctor is absolutely amazing. She always has time to listen and explain. It is a pleasure to go there. I’m not normally a fan of health facilities but VMC are an exception.
Visited March 2023
Review titled Victoria Medical Centre
Replied on 08 August 2023
Dear Patient, Thank you for taking the time to give feedback on your encounter to our centre. We value all comments from patients to help us review and improve our service. We are very pleased your encounters have been a positive experience and will pass on your kind comments to the team. Kindest regards, Compliance Team
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2023
I'm glad this practice is near to my place, very kind and caring doctors and all the other staff. Brand new building and super clean . From receptionist to all the clinical staff very professional and caring.
Visited March 2023
Review titled Victoria Medical Centre
Replied on 08 August 2023
Thank you for taking the time to give feedback on your encounter with our centre. We value all comments from patients to help us review and improve our service. We are very pleased your encounter has been a positive experience and will pass on your kind comments to the team. Kindest regards, Compliance Team
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Review titled test results
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2023
Twice in the last few months, when dealing with ongoing medical problems, I have been sent a text asking me to speak to my doctor regarding my test results. On both occasions when I contacted the surgery they were unable to offer me a telephone appointment with my doctor who had requested the tests, even though she had available appointments on the following 2 days. I was then unable to procure an appointment with that doctor when phoning first thing in the morning as all appointments were already allocated. So I had to resort to arriving at the surgery well before the 8 oclock opening time to satisfactorily get a telephone appointment on that day with the doctor. Surely it should be possible to make an appointment with a Doctor who has requested you contact them when they have a available slots on a future date rather than having to try everyday to get a same day appointment until you are successful. It wastes the patients time and the surgery staff time every time you are unsuccessful. Also being offered the possibility of seeing a different Doctor to my mind creates additional work. It would make for more effective continuity of patient care and mean that another doctor would not have to spend valuable time rereading notes and checking details with the patient.
Visited February 2023
Review titled Victoria Medical Centre
Replied on 17 October 2023
Thank you for taking the time to give feedback on your encounter with our centre. We value all comments from patients to help us review and improve our service. We are sorry you were dissatisfied with your encounter with our Practice. If you would like to discuss this matter further please do contact us via our surgery complaints inbox on sxicb-esx.vmccomplaints@nhs.net so we can investigate your concerns in more detail Kindest regards, Compliance Team