Valentine Health Partnership
25-27 John Wilson Street, Woolwich, London, Greater London, SE18 6PZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good Receptionist
Rated 5 stars out of 5
by Efe Okhueleigbe - Posted on 09 July 2024
The receptionist at the surgery that answered my call today was very efficient and polite.I would recommend her to any of my friends or family. She was very encouraging. She knew my name from my voice and addressed me very professionally.
Visited July 2024
Review titled Valentine Health Partnership
Replied on 31 July 2024
Dear Efe, Thank you very much for leaving a review for the practice on the NHS Website. We are so glad to hear that you find the receptionist efficient and polite. Your comments are greatly appreciated and will make sure this is fed back to the team as it is always lovely to hear we are giving a good service.
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Review titled Professional accessible practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 July 2024
Recently I have dealt with three different receptionists and two GP’s - all were professional, approachable, listened and advised accordingly! Thank you and please keep up the great work!
Visited July 2024
Review titled Valentine Health Partnership
Replied on 31 July 2024
Dear Patient, Thank you very much for leaving a 5 star review for Ferryview Health Centre on the NHS website. We are pleased to hear that you have received good advice from the surgery and that you find the staff to be professional and approachable. Your comments are much appreciated, and we will pass them to the rest of the team.
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Review titled Very nice doctor
Rated 5 stars out of 5
by Anonymous - Posted on 26 July 2024
The doctor put me at ease straight away was very patient and explained everything really well.i was seen on time I would be very happy to see this doctor again .
Visited July 2024
Review titled Valentine Health Partnership
Replied on 31 July 2024
Dear patient, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We work very hard to meet our patient expectation and we are happy to hear that we hit the mark for you.
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Review titled Great practice
Rated 5 stars out of 5
by Ann - Posted on 26 July 2024
I needed to get a fit note for work as I had previously tested positive for Covid. I called the surgery and used the call back service rather than waiting in a long queue. I was called back within 15 minutes and advised that a GP would call me before midday. I received a call a couple of hours later and spoke to a very friendly and helpful GP. My fit note was then sent to me via text and I was able to send it to my employer straight away. A wonderful efficient service.
Visited July 2024
Review titled Valentine Health Partnership
Replied on 31 July 2024
Dear Ann, Thank you very much for leaving a 5 star review for the practice on the NHS Website. We are very pleased to hear you received a fantastic service from our team. Your comments are greatly appreciated, and we will make sure this is fed back to the team.
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Review titled Helpful receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 11 July 2024
I’ve called the doctors many times this week and I’ve been lucky to have the same receptionist each time, she’s got such a bubbly personality it’s really made me feel happy as I’ve called, she’s also been very helpful when booking in my appointments, changed one appointment to a more convenient time for me. It’s definitely made my experience much better than I’ve had previously
Visited July 2024
Review titled Valentine Health Partnership
Replied on 31 July 2024
Dear Patient, Thank you for taking the time to post a wonderful review. We are happy to hear that you are happy with the service provided and that you find the receptionist helpful and friendly. Will past your comments to the rest of the team.
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Review titled Good Practice
Rated 4 stars out of 5
by Pearl George - Posted on 23 July 2024
Introduction made by GP who listened to my problem,questions asked and were answered, and I felt reassured following the examination. Plan of care agreed .
Visited July 2024
Review titled Valentine Health Partnership
Replied on 31 July 2024
Dear Pearl George, Thank you so much for taking the time to write a positive review. We are pleased to hear that you were happy with the care you received and will ensure to pass your comments on to the Doctor.
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Review titled Very professional Doctor
Rated 4 stars out of 5
by Wilson Trujillo - Posted on 17 June 2024
I have been seeing by a Doctor at this surgery, she explained to me all the process of my hospital appointments, treatments and medication in a very professional manner. I am very happy with the high level of service from this Doctor and her colleagues at Valentine Health Partnership. Many thanks.
Visited June 2024
Review titled Valentine Health Partnership
Replied on 17 July 2024
Dear Wilson Trujillo, Thank you very much for leaving a review for the practice on the NHS Website. We are so glad to hear that you find the doctor to be Professional. Your comments are greatly appreciated and will make sure this is fed back to the team as it is always lovely to hear we are giving a good service.
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Review titled Friendly staff
Rated 5 stars out of 5
by Lisa Ellis - Posted on 05 June 2024
I phoned at 8am to get an appointment and opted for the call back option as I was 28 in the queue. I was called back within half an hour and the receptionist introduced herself and offered me an appointment for that morning she was very friendly and helpful. The practioner I saw also introduced herself and was also very friendly and listened to me explain my symptons.
Visited June 2024
Review titled Valentine Health Partnership
Replied on 17 July 2024
Dear Lisa Ellis, Thank you so much for taking the time to write a positive review for Ferryview Health Centre. We are pleased to hear that you were happy with the service you received and will ensure to pass your comments on to the team
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Review titled Pal patel
Rated 5 stars out of 5
by JATINKUMAR PATEL - Posted on 28 June 2024
My child is pal patel is very nice Doctors good medical letter and medication next appointment wating for skin allergy
Visited June 2024
Review titled Valentine Health Partnership
Replied on 17 July 2024
Dear Jatinkumar Patel, Thank you so much for taking the time to write a positive review. We are pleased to hear that you were happy with the care you received and will ensure to pass your comments on to the Doctor.
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Review titled Great reception
Rated 5 stars out of 5
by Anonymous - Posted on 04 June 2024
fantastic receptionist very helpful nothing is to much trouble. Also great service from doctor I see. Only issue was waited over 1 hour for my appointment to be seen and no one said that the surgery was running behind which would of been helpful
Visited June 2024
Review titled Valentine Health Partnership
Replied on 31 July 2024
Dear patient, Thank you for taking the time to post your kind comments, about your recent experience with the practice, however we are sorry for the length of time you waited for your appointment, this should have been communicated to you for which we apologise. If you wish to discuss this further, please contact the surgery to provide your details and arrange a call back from our complaints administrator.