Valentine Health Partnership
25-27 John Wilson Street, Woolwich, London, Greater London, SE18 6PZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great customer service
Rated 5 stars out of 5
by Mr Sunday E Ogiesoba - Posted on 27 September 2024
This lady made my day when I called the surgery this morning. Her smile and professionalism was amazing. If everyone is like her the world would be a better place.
Visited September 2024
Review titled Valentine Health Partnership
Replied on 02 October 2024
Dear Mr Sunday, thank you for your feedback. We are pleased to learn that your experience was very positive and glad to hear you found the receptionist to be professional. We will feedback your comments to the team.
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Review titled So helpful
Rated 5 stars out of 5
by Steven - Posted on 10 September 2024
The lady was so polite and helpful sorted out an appointment within 1 minute and nice to talk too and so professional
Visited September 2024
Review titled Valentine Health Partnership
Replied on 02 October 2024
Dear Steven, Thank you very much for leaving a review for the practice on the NHS Website. We are so glad to hear that you find the receptionist efficient and polite. Your comments are greatly appreciated and will make sure this is fed back to the team as it is always lovely to hear we are giving a good service.
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Review titled Disappointed
Rated 2 stars out of 5
by Rachael - Posted on 12 August 2024
It appears the GP has little to nothing to offer me this period of pregnancy. I call with my complaints and all I get is go to the hospital. As little as body itch and I can’t get an advice on what antihistamine to take. Was told a doctor will call me on Friday and I never got a from any doctor. Then again I call back Monday and still can’t get a solution after the GP I spoke with had to call me back 3 times to find out one thing or the other. Leaves me frustrated. Upon all of this, it is still difficult to get a sick note.
Visited August 2024
Review titled Valentine Health Partnership
Replied on 02 October 2024
Dear Rachael, We are sorry to hear that you have had a bad experience at the practice. We take patient feedback and complaints very seriously. If you wish to discuss this further, please contact the surgery to provide your details and arrange a call back from our Complaints Administrator.
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Review titled Great practice
Rated 5 stars out of 5
by Judith - Posted on 05 August 2024
The receptionist was very polite and helpful, also the doctor was very attentive and polite. I appreciate service given to me.
Visited August 2024
Review titled Valentine Health Partnership
Replied on 02 October 2024
Dear Judith, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We will feedback your comments to the team.
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Review titled A good practice
Rated 4 stars out of 5
by Anonymous - Posted on 05 September 2024
Please stop the music which plays when waiting on the line for someone to answer the call. It’s extremely annoying! Better no music than this kind of music which gets stuck in your head for a long time and it’s so unpleasant! Alternatively classical music can be played instead.
Visited August 2024
Review titled Valentine Health Partnership
Replied on 02 October 2024
Dear Patient, Apologies for the delay in responding, thank you for your suggestion, we are always looking at ways to improve our services, and your comments are very important to us.
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Review titled Always helpful
Rated 5 stars out of 5
by Michelle - Posted on 05 August 2024
As usual, a very quick appointment arranged to see me, receptionists and gp were helpful and always are on every phone call or visit
Visited August 2024
Review titled Valentine Health Partnership
Replied on 02 October 2024
Dear Michelle, Thank you very much for your feedback. We are please to learn that you have had a good experience at our Practice and we will feedback your comments to the rest of the team.
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Review titled Really helpful
Rated 5 stars out of 5
by Sue Williams - Posted on 13 August 2024
I was impressed by the care given and the way the doctor listened and tried there best to help me.Also the receptionist when I called for an appointment she was kind and very helful
Visited August 2024
Review titled Valentine Health Partnership
Replied on 02 October 2024
Dear Sue Williams, Thank you for taking the time to post a wonderful review. We are happy to hear that you are happy with the service provided and that you find the receptionist kind and helpful . Will past your comments to the rest of the team.
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Review titled Great service but ni water fountain
Rated 3 stars out of 5
by Mario - Posted on 05 August 2024
Great service. Not wait long but no water fountain and the place was really hot. The appointment took less than 5 minutes and was a bit to rushed
Visited August 2024
Review titled Valentine Health Partnership
Replied on 02 October 2024
Dear Mario, thank you for your feedback about your recent experience with the practice. We take patient feedback very seriously. If you wish to discuss this further, please contact the surgery to provide your details and arrange a call back from our Complaints Administrator.
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Review titled Listening is the cure
Rated 5 stars out of 5
by Kaizer - Posted on 23 July 2024
Thanks to the doctor who allowed me to talk about my health concerns without stopping me. I appreciate you for not judging me for how I feel. Talking about your genital area and mental health can be embarrassing but it was easy to talk to you.Thank you for your empathy and professionalism.
Visited July 2024
Review titled Valentine Health Partnership
Replied on 31 July 2024
Dear Kaizer, Thank you so much for taking the time to write a positive review. We are pleased to hear that you were happy with the care you received and will ensure to pass your comments on to the Doctor.
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Review titled Great practice, have no complaints
Rated 5 stars out of 5
by Clare randell - Posted on 10 July 2024
I have a lot going on at the moment and The GP I see today was aware of what was going on and treated me with the kindest respect and efficiency… The receptionist i had the pleasure of dealing with today was professional and got everything done that I needed to be done, as a matter of urgency. .
Visited July 2024
Review titled Valentine Health Partnership
Replied on 31 July 2024
Dear Clare Randell, Thank you so much for taking the time to write a positive review. We are pleased to hear that you were happy with the care you received and will ensure to pass your comments on to the team.