Valentine Health Partnership
25-27 John Wilson Street, Woolwich, London, Greater London, SE18 6PZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Medication support
Rated 5 stars out of 5
by Jacqui Mclaughlin - Posted on 16 March 2023
My usual prescribed medication was unable to be dispensed due to manufacturer issues. I discussed this with surgery receptionist, who shared they will pass on my request to the doctor, I suggested a temp replacement/ alternative and within 2 days I picked up the medication from chemist. Thank you for listening & being so proactive.
Visited March 2023
Review titled Valentine Health Partnership
Replied on 30 March 2023
Dear Jacqui, thank you so much for taking the time to write a review. We are pleased to hear that you were happy with the service you received and will ensure I pass your comments on to the team.
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Review titled Book an appointment
Rated 4 stars out of 5
by Anonymous - Posted on 08 March 2023
I did experience a quick connection to the surgery and recieved helpful and good customer service in support of care issues towards booking of appointment and additional inquiries with extended services to follow up. I did get very lucky with options available for appointment dates and didn't have to wait too long for overdue medication advised to complete online using attached website link.
Visited March 2023
Review titled Valentine Health Partnership
Replied on 11 March 2023
Dear Patient, We are delighted to hear that you are pleased with our services. Thank you so much for your kind words and for taking the time to provide such positive feedback. We will forward this to the team.
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Review titled Excellent Test Service
Rated 4 stars out of 5
by Ola - Posted on 01 March 2023
I visited the Ferry View Practice on 02 March 2023 for a morning Smear Test and the Nurse that attended to me was not only efficient, patient and compassionate; she calmed my nerves and on tops, went out of her way to put me through by advising on how to make online appointment for blood test at QE. She is the 'real' face of NHS. We all need to be put at ease, at one point or the other.
Visited March 2023
Review titled Valentine Health Partnership
Replied on 11 March 2023
Dear Ola, Thank you so much for taking the time to leave us this amazing review. We are glad you had a good experience when you came in for your Smear Test. We as practice strive to meet the demand and care of our patients. We will pass this on to the nursing team.
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Review titled Friendly practice polite staff
Rated 5 stars out of 5
by Linda Ankers - Posted on 14 March 2023
My first time using EConsult I found it to be very efficient,my message was passed on to the Gp and my health problem discussed and dealt with.
Visited March 2023
Review titled Valentine Health Partnership
Replied on 30 March 2023
Dear Linda, thank you for leaving a 5* review we are pleased to hear you found the E Consult efficient and that your health problems was dealt with. I will pass your comments to the rest of the team.
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Review titled Great NHS Service
Rated 5 stars out of 5
by Patrick - Posted on 22 March 2023
Having used the practice a number of times lately I have to say that it is a fantastic testament to the NHS. Staff go the extra mile every day, and patients are always the top priority.
Visited March 2023
Review titled Valentine Health Partnership
Replied on 27 March 2023
Dear Patrick, we are delighted to hear that you are pleased with our services. Thank you so much for your kind words and for taking the time to provide such positive feedback. I will make sure this is fed back to the team.
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Review titled Appalling.
Rated 1 star out of 5
by Anonymous - Posted on 25 February 2023
Absolutely shocking. Currently finding it impossible to make an appointment. Phone just rings and rings, can't get through to anyone. They say there is an online portal but there are no appointments available on there. Even when I've been there in person there is an extremely long line, I have severe anxiety and Work full time, incredibly difficult for me to negotiate that. Feeling very hopeless, I desperately need to make a gp appointment. I am a uk taxpayer, I should be able to use the nhs which I am paying for. Disgraceful.
Visited February 2023
Review titled Valentine Health Partnership
Replied on 26 January 2024
Dear Patient, Apologies for the late response. Thank you for your comments, we are sorry to hear about the difficulties you have experienced in arranging an appointment at the Practice. GP Surgeries are experiencing significant and growing demand, and patients having to wait longer for appointments. We do offer walk-in face-to-face appointments and telephone consultations on a daily basis. We also have pre-bookable appointments every day, you can book by telephoning or by coming into the surgery in person. We provide online service to book an appointment with a doctor, nurse or other health care professionals. We offer E-Consults, which will enable you to contact Ferryview Health Centre anytime, and someone will get back to you within 24 hours. We also have weekday evening appointments between 6.30pm and 8.pm Monday to Friday, you can call or use our online services to book evening and weekend appointments.
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Review titled Great service, amazing reception staff
Rated 5 stars out of 5
by Anonymous - Posted on 26 February 2023
I've been registered with this surgery for about 18 months. Every GP, nurse or midwife I have seen has been good; professional, efficient and knowledgeable. Never had any negative experiences. The stand out for me though are the reception staff. They really are the best I've ever come across; kind and friendly, they are professional and so helpful. They really go out of their way to help each and every patient. I've seen many of them having to deal with really difficult situations, and they always do so in a professional, fair and efficient manner, always managing to have a helpful attitude and smile on their face. Amazing! I really hope the GPs and practice managers appreciate the excellent team they have. Thank you!
Visited February 2023
Review titled Valentine Health Partnership
Replied on 11 March 2023
Dear Patient, Thank you for leaving a lovely review in support of all the hard work that the practice staff engage in during what are sometimes extremely difficult circumstances. Your comments are much appreciated and we will pass them to the rest of the team.
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Review titled Very helpful practice and polite
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2023
Fast and efficient and very friendly staff especially the reception. Very quick service and I would recommend to anyone
Visited February 2023
Review titled Valentine Health Partnership
Replied on 11 March 2023
Dear Patient, Thank you for taking the time to write a 5* review. We are pleased to hear that you were happy with the service we provided and will ensure we pass your comments on to the team.
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Review titled Always very attentive and caring
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2023
Always same day telephone app if you ring at 8am. Receptionist always very polite and helpful. Drs take the time to listen with compassion and care.
Visited January 2023
Review titled Valentine Health Partnership
Replied on 11 March 2023
Dear Patient, Thank you for leaving a 5* review. We are pleased to hear that you found the receptionist polite and helpful and the doctor to be compassionate. Thank you again for taking the time to comment on your positive experience, we will pass your comments to the team.
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Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2023
Got an appointment which helps with me getting better and helps with me being able to be myself again and helps me with being able to go to college again
Visited January 2023
Review titled Valentine Health Partnership
Replied on 11 March 2023
Dear Patient, Thank you so much for leaving a 5* review, it is appreciated by our hard-working team and we are glad that we were able to help you and can continue to do so.