Valentine Health Partnership
25-27 John Wilson Street, Woolwich, London, Greater London, SE18 6PZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Amjad Iqbal - Posted on 26 July 2023
Excellent walk in facility waited around got seen 45 minutes before my appointment time doctors are really helpful and understanding appreciate all there efforts.
Visited July 2023
Review titled Valentine Health Partnership
Replied on 09 August 2023
Dear Amjad Iqbal, Thank you very much for leaving a 5 star review. We are pleased to hear that you were seen quickly and that you find the doctors to be helpful and understanding. Your comments are much appreciated and will pass them to the rest of the team.
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Review titled Best Practice in the local area
Rated 5 stars out of 5
by Keith Barnes - Posted on 13 July 2023
I have been using this practice for an extremely long time and have had nil issues. Always managed to get an appointment, telephone consultation and have found the staff to be friendly.
Visited July 2023
Review titled Valentine Health Partnership
Replied on 18 July 2023
Dear Keith Barnes, Thank you for leaving a 5 star review, which everyone here at the Ferryview Health Centre appreciates. Our teams work extremely hard to deliver high-quality patient care, and it is great when this is recognised. I will, of course, share your feedback with the wider team
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Review titled No way to book appointments
Rated 1 star out of 5
by Anonymous - Posted on 30 June 2023
I am deaf, and they don’t offer any way to book appointments except by phone. There is literally no way to book if you are deaf. So deaf people living in Woolwich are just left to die I guess.
Visited June 2023
Review titled Valentine Health Partnership
Replied on 18 July 2023
Dear Patient, thank you for your feedback, and your comments are very important to us. We as a practice always strive to meeting our patients needs and care. And we can confirm there are number of ways to access appointments in addition to the telephone lines. We offer Econsult service via our website which allows patients to request appointments, letters, prescriptions and results. In addition patients can also book appointments via online booking appt Patient Access, more info can be found on our website. If you wish to discuss this further, please contact the surgery to provide your details and arrange a call back from our Complaints Administrator.
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Review titled Good Experience
Rated 4 stars out of 5
by Anonymous - Posted on 19 July 2023
The Doctor I saw has been trying very hard to get to the root of my illness and kept me informed by text of referrals and test results.
Visited June 2023
Review titled Valentine Health Partnership
Replied on 26 July 2023
Dear Patient, thank you so much for taking the time to write a positive review for Ferryview Health Centre. We are pleased to hear that you were happy with the care you received and will ensure I pass your comments on to the team.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 June 2023
I was explained everthing that was going to be done clearly. I was made comfortable. The staff were approachable. Very Knowledgeable. The place was nice and cool. I was attended to within the time frame.
Visited June 2023
Review titled Valentine Health Partnership
Replied on 04 July 2023
Dear Patient, Thank you for taking the time to post such positive feed back which is always welcome and encouraging. The Practice does work hard to support patients to the best of our abilities from clinical to no clinical staff. I will pass your comments to the team.
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Review titled Great receptionists
Rated 4 stars out of 5
by Ushi Vithani - Posted on 16 May 2023
On most occasions have had wonderful experience when talking to the practice’s receptionists, particularly the one I spoke to this morning - great voice, polite, respectful and knowledgeable.
Visited May 2023
Review titled Valentine Health Partnership
Replied on 16 June 2023
Dear Ushi Vithani, thank you for your feedback. We are pleased to learn that your experience was very positive and that the reception staff were polite. We will feedback your comments to the team.
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Review titled Friendly and helpful
Rated 5 stars out of 5
by Margaret Bell - Posted on 10 May 2023
I phoned the practice late in the morning expecting to have a long delay in getting an appointment, but the receptionist was friendly and helpful and arranged an appointment quickly. Thank you.
Visited May 2023
Review titled Valentine Health Partnership
Replied on 17 May 2023
Dear Margaret Bell, thank you for your feedback. We are pleased to learn that your experience was very positive and that the receptionist was friendly and helpful. We will feedback your comments to the team.
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Review titled Helpful receptionist
Rated 5 stars out of 5
by Margaret Bell - Posted on 09 May 2023
I phoned the practice today to book an appointment. The receptionist was very pleasant, efficient and helpful.
Visited May 2023
Review titled Valentine Health Partnership
Replied on 17 May 2023
Dear Margaret Bell, Thank you very much for leaving a 5 star review We are very pleased to hear that you found the receptionist to be pleasant, efficient and helpful. We will feedback your comments to the team.
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Review titled Great GP phone appointment
Rated 5 stars out of 5
by Ferryview - Posted on 06 May 2023
Once I got the GP appointment to be on the same day phone appt, I got very good outcome from speaking with the GP. The problem is that it has been very difficult to get any appointments and the e-consult from is confusing. It asks how long are you going to be ill? How on earth would I know that? And it doesn't ask how long I have been off sick so far, which it should ask. I filled in the form after being sick for 7 days and I got an appointment a week after that, which would have forced me to go back to work whilst unwell. I am a nurse working in operating theatres, so going to work unfit would be dangerous. Luckily I got a phone appointment today, but I had to use two phones to have any kind of chance to get on the phone que with any chance of appointment. Previous day I called 8am too and there was nothing available. Now, if you wonder why people with serious health issues do not come forward, one reason definitely is that there are no GP appointments of any kind available.
Visited May 2023
Review titled Valentine Health Partnership
Replied on 17 May 2023
Dear Patient, thank for leaving a review and we are glad that you had a good outcome after speaking to the Doctor, unfortunately we do have a very high demand for appointments, but we do offer walk-in face-to-face appointments and telephone consultations on a daily basis. We also have pre-bookable appointments every day, you can book by telephoning or by coming into the surgery in person and talking to the receptionist. I will pass this to the rest of the team.
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Review titled Excellent Service
Rated 5 stars out of 5
by Simon Fielder - Posted on 17 May 2023
I have numerous medical conditions and I know I can be a difficult patient. But all the staff at Valentine's assist me where possible, and I'm extremely grateful. Both at Ferryview and my local surgery Holbourne Road
Visited May 2023
Review titled Valentine Health Partnership
Replied on 16 June 2023
Dear Simon Fielder, thank you for appreciating what we do. We do work extremely hard to provide and maintain a service that the surgery can be proud of and your comments are very important to us.