Valentine Health Partnership
25-27 John Wilson Street, Woolwich, London, Greater London, SE18 6PZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2023
I waited 2 weeks for a telephone appointment one the day of the appointment only told get a text message that my appointment has been cancelled. So disappointed 😞 i am disgusted
Visited July 2023
Review titled Valentine Health Partnership
Replied on 18 July 2023
Dear patient, I would firstly like to apologise for your recent experience with the Practice. In regards to your appointment being cancelled at short notice, this can happen at very short notice from when the clinic is about to start. In order to get through to our patients we text the patients to make sure they are aware as soon as we can. Sometimes we can reschedule the appointment, but that’s not always possible.
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 20 July 2023
Always had a good experience, helpful staff and efficient service provided, clinical and non-clinical staff have been understanding and responsive. E-consultation service also proven effective and timely.
Visited July 2023
Review titled Valentine Health Partnership
Replied on 26 July 2023
Dear Patient, thank you for posting your kind comments on NHS choices and thank you for appreciating what we do. We are pleased to hear you found the E consult effective and timely. We do work extremely hard to provide and maintain a service that the surgery can be proud of and your comments are very important to us.
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Review titled Great Practice
Rated 5 stars out of 5
by Christine Sutton - Posted on 14 July 2023
I was surprised to have my call answered fairly quickly. The reception person was extremely polite and helpful. Excellent service thank you
Visited July 2023
Review titled Valentine Health Partnership
Replied on 18 July 2023
Dear Christine Sutton, We are delighted that you are pleased with our services. Thank you so much for your kind words and time spent providing such a positive feedback. I'll pass this along to the team.
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Review titled Efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2023
I have recently needed a GP appt, and was greeted by a lovely receptionist who booked my appt. I was then called by a doctor two hours later and had further follow ups booked. It was so efficient and professional
Visited July 2023
Review titled Valentine Health Partnership
Replied on 22 August 2023
Dear Patient, Thank you so much for this lovely 5* review; it is appreciated by our hard-working team and we are so glad that we were able to help you and can continue to do so.
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Review titled Amazing Practice and staff
Rated 5 stars out of 5
by Solome - Posted on 14 July 2023
Checkin easy Admin staff so helpful Doctor is so clear, supporting, understanding and helpful- extremely courteous all the doctors I have interacted with here either phone or Facetoface
Visited July 2023
Review titled Valentine Health Partnership
Replied on 18 July 2023
Dear Solome, thank you for taking the time to give us encouraging feedback. We are joyful that you are happy with the service and care you received at our practice. Your comment is greatly appreciated. I will share this with the rest of the team.
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Review titled Good
Rated 4 stars out of 5
by Anonymous - Posted on 14 July 2023
Dr gave greate welcome to me, i appriciate his welcome, he gave good suggestions to me and explained me in a clear way, the way i needed. overall the practice was very well.
Visited July 2023
Review titled Valentine Health Partnership
Replied on 18 July 2023
Dear Patient, thank you for your review. We really appreciate you taking the time to share your experience with us.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2023
The queue for the call wasn’t too long, and when when he picked up it was a very efficient call. He asked me what I would like to do( which most places dont do so that’s as nice) and then told me what they could do for me.
Visited July 2023
Review titled Valentine Health Partnership
Replied on 26 July 2023
Dear Patient, thank you for your 5 star feedback, we are pleased to learn that your needs were met and that the receptionist was very good to you. We will ensure our reception team are aware of your comments.
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Review titled Good practice
Rated 4 stars out of 5
by Gabriela B - Posted on 14 July 2023
I had good experiences with this practice so far, the receptionists were always prompt in helping with my enquiries.
Visited July 2023
Review titled Valentine Health Partnership
Replied on 18 July 2023
Dear Gabriela.B, thank you for your complimentary comments. I will share this with the reception team.
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Review titled Great receptionists
Rated 3 stars out of 5
by Anonymous - Posted on 04 July 2023
Had a great phone call with Riyaad today. Very helpful and informative! Every time I’ve phoned up the receptionists have been really helpful and polite.
Visited July 2023
Review titled Valentine Health Partnership
Replied on 05 July 2023
Dear Patient, thank you for your review, we are happy to hear that you had a good experience at our practice, and we are glad to hear that you find the receptionists helpful and polite. I will pass this on to the reception team.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 July 2023
Treated with respect and the staff was very attentive and answered all my queries to my satisfaction.
Visited July 2023
Review titled Valentine Health Partnership
Replied on 09 August 2023
Dear Patient, thank you very much for leaving a 5 star review for the practice on the NHS Website. We are very pleased to hear you received a fantastic service from our team. Your comments are greatly appreciated and will make sure this is fed back to the team.