Valentine Health Partnership
25-27 John Wilson Street, Woolwich, London, Greater London, SE18 6PZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent
Rated 4 stars out of 5
by Anonymous - Posted on 26 October 2023
Quick answer pleasant conversation I got my phone appointment and test results back during the call.
Visited October 2023
Review titled Valentine Health Partnership
Replied on 06 December 2023
Dear Patient, Thank you for your feedback and we are so glad that we were able to help you and can continue to do so.
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Review titled Great practice
Rated 5 stars out of 5
by Orville Cunningham - Posted on 18 October 2023
Exceptional Receptionist I recently had the pleasure of interacting with an exceptional receptionist at a local gp surgery, and I couldn't be more impressed. This receptionist truly embodies the essence of professionalism and customer service. From the moment she answered the phone to me, I felt a sense of warm and welcoming, instantly making me feel valued as patient. Her communication skills were top-notch, as they attentively listened to my needs and inquiries, providing clear and concise responses. What stood out the most about this receptionist was their remarkable ability to multitask effectively. Furthermore, this receptionist was incredibly organized, and dedication to their role was truly impressive. In addition to their professional skills, the receptionist displayed a positive attitude and a genuine willingness to help. Even when faced with challenging situations, they maintained a calm and friendly demeanour. It's clear that they genuinely care about the well-being and satisfaction of every patient. Overall, I was thoroughly impressed by this receptionist's performance. They are a shining example of what every receptionist should strive to be: a professional, efficient, and welcoming presence that enhances the experience of every person who walks through the door. Their dedication to their role and exceptional customer service skills deserve recognition and praise. This receptionist is an invaluable asset to the gp surgery and sets a high standard for others in the field. Thanks for being such a very helpful and supportive person.
Visited September 2023
Review titled Valentine Health Partnership
Replied on 25 October 2023
Dear Orville Cunningham. Thank you very much for leaving a 5 star review. We really appreciate you taking the time out to share your experience with us. We are pleased to hear that you find the receptionist professional and well organized. We agree our receptionist is truly a gem to have on our team. We will share your comments with the rest of the team.
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Review titled Great Practice
Rated 5 stars out of 5
by Felicia Wright - Posted on 26 September 2023
I contacted the surgery this morning for a telephone consultation. The staff were extremely helpful, very polite, displayed professionalism. Thank you to all the Staff at Ferryview health centre.
Visited September 2023
Review titled Valentine Health Partnership
Replied on 09 October 2023
Dear Felicia Wright, Thank you for taking the time to post your kind comments, we are pleased to hear that you found the staff to be professional, helpful and polite. We will pass your comments to the rest of the team.
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Review titled Great GP
Rated 5 stars out of 5
by DHO - Posted on 26 September 2023
I’ve always remained with the same GP for several years, I find her to be extremely caring, patient and supportive she makes me feel safe heard and I fully trust her with my health. I genuinely believe that this is extremely rare and this is why i appreciate this practice, same can’t be said about the reception staff I find them to be extremely rude and disrespectful not to mention sarcastic, I’ve unfortunately had to make several written complaints regarding “missing papers” conflicting information however all calls are recorded therefore you are safe and complaints are taken seriously and thoroughly investigated. I would highly recommend this practice.
Visited September 2023
Review titled Valentine Health Partnership
Replied on 09 October 2023
Dear DHO, Thank you for your kind words about our Doctors however we are dismayed that you feel this way towards our Receptionists who constantly strive to help patients access our services appropriately and are continually working extremely hard helping patients with any queries they may have. We will forward this to the team.
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Review titled Great receptionist and doctor
Rated 5 stars out of 5
by Margaret Bell - Posted on 30 August 2023
I called Valentine Health today. The receptionist was professional, efficient and handled my call with great sensitivity. She has a very welcoming voice, which put me at my ease, but also has a businesslike manner, both ideal for a busy medical practice. She arranged for a doctor to ring me. The doctor rang as arranged and was very helpful. She was very thorough, asking me searching questions She found out some information and then rang me again. I am very grateful for the way both treated me and my embarrassing problem so sensitively.
Visited August 2023
Review titled Valentine Health Partnership
Replied on 09 October 2023
Dear Margaret Bell. Thank you very much for leaving a 5 star review, we are pleased to hear that you have received good advice from the surgery and that you find the receptionist to be professional and efficient. Your comments are much appreciated, and we will pass them to the rest of the team.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2023
Brilliant and thorough, the GP I had an appointment with talked me through what my issues were, checked me up, gave her opinion based on technical knowledge and gave me options on how to resolve the issue.
Visited August 2023
Review titled Valentine Health Partnership
Replied on 22 August 2023
Dear Patient, We are delighted to hear that you are pleased with our services. Thank you so much for your kind words and for taking the time to provide such positive feedback. I'll forward this to the team.
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Review titled Thank you
Rated 5 stars out of 5
by Jacqui Mclaughlin - Posted on 07 August 2023
I wanted to say thank you to the surgery staff who were super supportive & kind on Thursday evening 3/8/23 regarding my medication repeat , you listened , understood why I was emotional and were so solution focused, it meant so much to me. Thank you
Visited August 2023
Review titled Valentine Health Partnership
Replied on 09 August 2023
Dear Jacqui Mclaughlin, thank you for taking the time to post your kind comments, about your recent experience with the practice. Will share your comments with the rest of the team.
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Review titled Joke of a practice
Rated 1 star out of 5
by James holton - Posted on 04 July 2023
If we are late we never get seen but yet they never keep to their times. I had a phone call appointment booked for 4.30 ive got things I need to get on with but its now closer to 5 and still no call. They don't help with problems they just want to keep upping medications that don't help rather then prescribing ones that will. I would advise everyone to stay away from this doctors and try find one that is decent and cares about helping you rather then just getting their money for patients they don't help.
Visited July 2023
Review titled Valentine Health Partnership
Replied on 28 February 2024
Dear James Holton, thank you for your comment and please accept our apologies for the delay in responding to you. We are sorry to hear that you have had a bad experience at the practice. We take patient feedback and complaints very seriously. If you wish to discuss this further, please contact the surgery to provide your details and arrange a call back from our Complaints Administrator.
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Review titled It's ok
Rated 5 stars out of 5
by Thompson - Posted on 20 July 2023
I am fed up listening to the repeat statement s when phoning for an appointment. Also I am not shoure if I have registered with the practice the screen looks complicated and infuriating
Visited July 2023
Review titled Valentine Health Partnership
Replied on 28 February 2024
Dear Thompson, Thank you for your comment and please accept our apologies for the delay in responding to you. We are sorry to hear that you are unhappy with the service provided by the surgery. As your feedback is anonymous, we are unable to investigate this any further. We take patient feedback and complaints very seriously, please contact the surgery to provide your details and arrange a call back from our Complaints Administrator.
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Review titled Lovely staff
Rated 4 stars out of 5
by Claire rowlatt - Posted on 13 July 2023
Holborn road walk in service is very efficient and reception staff are lovely x never busy x would recommend x
Visited July 2023
Review titled Valentine Health Partnership
Replied on 18 July 2023
Dear Claire Rowlatt, thank you for taking the time to let us know of your positive comments. These will be shared with the reception staff.