Valentine Health Partnership
25-27 John Wilson Street, Woolwich, London, Greater London, SE18 6PZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Phone back 😮
Rated 4 stars out of 5
by Mr Kelly - Posted on 09 April 2024
Called the surgery around 08:10 , 30 ahead of me, however a msg said press 1 or 3 for ca back, I thought OK. Blow me down with a feather, received call back 25 minutes later. Excellent service 👍🏾
Visited April 2024
Review titled Valentine Health Partnership
Replied on 22 April 2024
Dear Mr Kelly, Thank you for taking the time to post your comments, about your recent experience with the practice.
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Review titled Excellent services
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2024
Very helpful when you call to make an appointment and you can opt to get a call back if the queue is long. The practice has excellent services and very clean. The staff are all polite and have empathy.
Visited April 2024
Review titled Valentine Health Partnership
Replied on 12 June 2024
Dear Patient, Thank you so much for taking the time to leave a positive review. We are pleased to hear that you have found our services to be excellent and our staff polite and have empathy. Our staff work very hard in order to providing a safe, efficient and effective service. Your recognition of this is much appreciated.
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Review titled It's an OK practice
Rated 2 stars out of 5
by Stuart harris - Posted on 09 April 2024
Only a certain receptionist is an excellent receptionist and only one doctor is an excellent doctor other doctors and employees not so much
Visited April 2024
Review titled Valentine Health Partnership
Replied on 19 June 2024
Dear Stuart, Thank you for your kind words about our Receptionist and the Doctor, however we are dismayed that you feel this way towards our other staff who constantly strive to help patients access our services appropriately and are continually working extremely hard helping patients. If you wish to discuss this further, please contact the surgery to provide your details and arrange a call back from our Complaints Administrator.
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Review titled Excellent Service
Rated 5 stars out of 5
by Daniel Phillington - Posted on 28 March 2024
The woman that saw me was very engaged extremely helpful and friendly and listened attentively to what I had to say she genuinely cared and even provided further information for me to read and understand about my health. Her service was phenomenal she went the extra mile. Its nurses like that restore my faith in humanity I hope she truly gets the recognition she truly deserves. i was that impressed that I asked her whether there was anywhere I could provide feedback.
Visited March 2024
Review titled Valentine Health Partnership
Replied on 22 April 2024
Dear Daniel Phillington, thank you for leaving a 5* review. We are pleased to hear that you were happy with the care you received and will ensure your comments are passes to the nurse.
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Review titled Great practice
Rated 5 stars out of 5
by Lisa Malone - Posted on 11 March 2024
The doctor has listened and is trying his best to stop me from being in pain. He listened to me and explained what he was trying to do. Referred me to the appropriate people.
Visited March 2024
Review titled Valentine Health Partnership
Replied on 12 June 2024
Dear Lisa Malone, We are pleased to hear that you were happy with the care you received and will ensure your comments are passed on to the Doctor.
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Review titled Really nice receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2024
Another very good experience of the Holburne Rd team the doctor and staff were and are very professional thank you
Visited March 2024
Review titled Valentine Health Partnership
Replied on 22 April 2024
Dear Patient, thank you for your feedback. We are pleased to learn that your experience was a very positive and we are glad you find the Doctor and staff professional. We will feedback your comments to the team.
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Review titled Ferry view
Rated 5 stars out of 5
by Mosunmola Ladega - Posted on 25 March 2024
Receptionist were very polite and helpful with a smile on their face. Doctor was very helpful too explaining more about my situation to me in a way I could understand it.
Visited March 2024
Review titled Valentine Health Partnership
Replied on 12 June 2024
Dear Mosunmola Ladega, Thank you very much for leaving a 5* feedback. We are please to learn that you have had a good experience at our Practice and we will feedback your comments to the team.
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Review titled It would be much appreciated
Rated 4 stars out of 5
by Olena Pupkienie - Posted on 02 April 2024
On Monday 11/03/2024 afternoon I have received a text message from vhc advising me to book an appointment with GP ( I believe it was regarding to the recent MRI scan of my back). Next morning at 8:03am I began process of booking an appointment have chosen recommended option 1 to get call back as soon as my turn comes up. After an hour ( at 9:06am) of waiting I had a call. Trying to ” pick ” the phone the call was disconnected. Call was just disconnected for some reason. Things happen. I have been waiting for all day ( I work 12 hrs 7-7 shifts ) for call back. Unfortunately it never happened. Can you please advise to and it would be really helpful and appreciated if in that case of disconnection a caller ( GP or doctor) could call back. It was not me who cut off or rejected the call ( after have been waiting for 1 hr). The call was just disconnected. I don’t think it’s that difficult or cost him a money to call back. As for the money. Every month for the past 21 years I have been living in this city they deduct some money from my salary towards NHS. It means that NHS is not free for me. You ask to treat NHS staff with respect and dignity. Working personal, professionals ( like me) deserve the same things and should be priority because they work, pay for NHS and relay on your help. Thank you for understanding. Olena Pupkienie.
Visited March 2024
Review titled Valentine Health Partnership
Replied on 19 June 2024
Dear Olena Pupkienie, we are very sorry to read your review on NHS Choices and hear that you were disappointed by the service provided when you contacted the surgery. We aim to provide our patients with a call back within 2 hours of the appointment slot time given and if this was not the case on this occasion, please accept our apologies.
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Review titled Automatic booking machines
Rated 4 stars out of 5
by Georgina Frame - Posted on 19 February 2024
Reason I’m doing this is because the receptionist got abuse by someone who said the machine wasn’t working and missed their appointment. I used the machine and it worked just fine. The receptionist checked the machine and it was working fine. Either the person who missed appointment didn’t know how to use it or arrived to late to use and should have joined the queue to speak to the receptionist. The receptionist couldn’t do anymore than she did and the problem was with the person who was having trouble.
Visited February 2024
Review titled Valentine Health Partnership
Replied on 12 June 2024
Dear Georgina Frame, Thank you so much for posting this positive comment in support of all the hard work that the Practice staff engage in during what are sometimes extremely difficult circumstances.
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Review titled Friendly and speedy practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2024
Went to the GP this morning I got seen within an hour considering it was a walk in. Really lovely staff and I had a really friendly and helpful doctor.
Visited February 2024
Review titled Valentine Health Partnership
Replied on 28 February 2024
Dear Patient, Thanks for sharing your experience with us when you visited the practice. We as a practice always strive to meeting our patients need and care. Once again thank you for your positive feed back.