Valentine Health Partnership
25-27 John Wilson Street, Woolwich, London, Greater London, SE18 6PZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great reception
Rated 5 stars out of 5
by Anonymous - Posted on 04 June 2024
fantastic receptionist very helpful nothing is to much trouble. Also great service from doctor I see. Only issue was waited over 1 hour for my appointment to be seen and no one said that the surgery was running behind which would of been helpful
Visited June 2024
Review titled Valentine Health Partnership
Replied on 31 July 2024
Dear patient, Thank you for taking the time to post your kind comments, about your recent experience with the practice, however we are sorry for the length of time you waited for your appointment, this should have been communicated to you for which we apologise. If you wish to discuss this further, please contact the surgery to provide your details and arrange a call back from our complaints administrator.
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Review titled Pretty fast and friendly
Rated 5 stars out of 5
by Vanessa cahill - Posted on 29 May 2024
Considering the NHS troubles nowdays the 45 minute wait on hold wasn't that bad to make an appointment which was for the next day , very friendly, helpful ,efficient and professional service from reception staff and doctor.
Visited May 2024
Review titled Valentine Health Partnership
Replied on 19 June 2024
Dear Vanessa, Thank you so much for taking the time to leave a 5* review . We are so glad to hear that you find the staff friendly, helpful, efficient and professional. Staff work very hard to ensure they continue to provide the best care and efficient service. We will pass this on to the team.
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Review titled Good Practice However.
Rated 4 stars out of 5
by Anonymous - Posted on 03 May 2024
I have joined this Practice since 2006-7 I think it’s a good practice where you can feel comfortable attending , however my last two visits I was tearful going home . I felt like the doctor had no empathy, I had serious concerns about my health ( and in my opinion I felt like he think what I said wasn’t happening, I could be wrong but that’s what I believed) it so happened that I saw this doctor two weeks before but unfortunately I had two issues and they couldn’t be addressed in one session , and he behaved as if he was seeing me for the first time , all I am saying is he could have said how are you today or be more welcoming on a professional level. I don’t know if anything can be done at reception as you have to sit there and listen to what’s your date of birth, what’s the problem and other confidential information given , I had to go to reception and I wrote my name and DOB on a piece of paper and hand to the receptionist.
Visited May 2024
Review titled Valentine Health Partnership
Replied on 17 July 2024
Dear Patient, We are sorry to hear that you have had a bad experience at the practice. We take patient feedback and complaints very seriously. If you wish to discuss this further, please contact the surgery to provide your details and arrange a call back from our Complaints Administrator.
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Review titled Nice surroundings
Rated 5 stars out of 5
by Ian - Posted on 23 May 2024
Excellent service on the phone Got an appointment with no issues Reception staff are very helpful and polite The surgery is very clean
Visited May 2024
Review titled Valentine Health Partnership
Replied on 19 June 2024
Dear Ian, Thank you for taking the time to post a wonderful review. We are happy to hear that you are happy with the service provided and that you find the staff helpful and friendly. Will past your comments to the rest of the team.
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Review titled Friendly practice
Rated 5 stars out of 5
by Viv - Posted on 23 May 2024
Great service phoned in the morning and given an appointment for the afternoon Friendly reception staff and a very clean and bright surgery
Visited May 2024
Review titled Valentine Health Partnership
Replied on 19 June 2024
Dear Viv, Thank you for your kind comments posted on NHS choices and we will pass your comments onto the staff. Our staff appreciate feedback and we thank you again for your kind comments. We work extremely hard to provide a service the surgery can be proud of.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 30 May 2024
I felt listened to and given the help I requested and it was a good experience in general as the doctor was helpful as she gave me a blood test which was needed and necessary although she was hesitant at first .
Visited May 2024
Review titled Valentine Health Partnership
Replied on 17 July 2024
Dear patient, Thank you very much for your feedback. We are please to learn that you have had a good experience at our Practice, We are also very pleased to hear that you found the doctor to be helpful. Thank you again for taking the time to comment on your positive experience.
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Review titled Good practice
Rated 4 stars out of 5
by Mojo - Posted on 16 April 2024
A doctor really helped me and my daughter with different things and I really appreciate that. We want to thank her immensely
Visited April 2024
Review titled Valentine Health Partnership
Replied on 19 June 2024
Dear Mojo, Thank you so much for taking the time to write a positive review. We are pleased to hear that you were happy with the care you received and will ensure to pass your comments on to the Doctor.
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Review titled Good Team
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2024
I find the team at Holbourne and Ferryview very helpful and understanding. If they can't help in a certain situation they all point me in the right direction
Visited April 2024
Review titled Valentine Health Partnership
Replied on 19 June 2024
Dear patient, Thank you so much for this lovely 5* review; it is appreciated by our hard-working team and we are so glad that we were able to help you and can continue to do so. Thanks again!
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Review titled All good when you get right support
Rated 4 stars out of 5
by Del - Posted on 22 April 2024
Manage to get appointment on the same day which is very surprising . Receptionist was very helpful and doctor I saw today was very helpful with my problem
Visited April 2024
Review titled Valentine Health Partnership
Replied on 19 June 2024
Dear Del, Thank you very much for leaving a review for the practice on the NHS Website. We are so glad to hear that you find the receptionist and the doctor helpful. Your comments are greatly appreciated and will make sure this is fed back to the team as it is always lovely to hear we are giving a good service.
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Review titled Kind, understanding and helpful doctor
Rated 5 stars out of 5
by MZS - Posted on 09 April 2024
Good listener and dealing with my issues. My blood test paper was not given. Do I receive it by post?
Visited April 2024
Review titled Valentine Health Partnership
Replied on 31 July 2024
Dear MZS, Thank you so much for taking the time to leave a 5* review. We are glad to hear that you find the staff to be good listeners and pleased to hear that we were able to help you. If you have on line access you can view your blood test results from there or you can come in to the surgery and reception will be able to give your results to you.