Valentine Health Partnership
25-27 John Wilson Street, Woolwich, London, Greater London, SE18 6PZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic surgery with great staff
Rated 5 stars out of 5
by Zoe - Posted on 22 December 2022
I’m extremely happy with nearly all staff, including reception. The majority of Doctors & nurses here, provide excellent care as part of the service they provide in their roles. They are very supportive and have a wide range of excellent skills that they use to be able to help a patient best as quick as they can. Even if they assess a patient over the telephone, I found their ability to assess me was spot on. I find nearly 100% of staff here are perfect due to the range of skills they have and provide at an excellent level of quality.
Visited December 2022
Review titled Valentine Health Partnership
Replied on 11 March 2023
Dear Zoe, Thank you so much for taking the time to leave a 5* review. We are pleased to hear that you have found our practice to be excellent and out staff exceptional. Our staff work very hard in order to providing a safe, efficient and effective service. Your recognition of this is much appreciated and we will pass your comments to the rest of the team.
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Review titled Impossible to get an appointment
Rated 2 stars out of 5
by Sharron Anderson - Posted on 05 February 2023
I have called several times since December 22, as of today 5 Feb 23 still not been able to get an appointment or even get through on the phone or by e-mail. In fact emails are never answered!
Visited December 2022
Review titled Valentine Health Partnership
Replied on 26 January 2024
Dear Sharron Anderson, Apologies for the late response. Thank you for your comments, we are sorry to hear about the difficulties you have experienced in arranging an appointment at the Practice. GP Surgeries are experiencing significant and growing demand, and patients having to wait longer for appointments. We do offer walk-in face-to-face appointments and telephone consultations on a daily basis. We also have pre-bookable appointments every day, you can book by telephoning or by coming into the surgery in person. We provide online service to book an appointment with a doctor, nurse or other health care professionals. We offer E-Consults, which will enable you to contact Ferryview Health Centre anytime, and someone will get back to you within 24 hours. We also have weekday evening appointments between 6.30pm and 8.pm Monday to Friday, you can call or use our online services to book evening and weekend appointments.
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Review titled Definitely need improvement
Rated 2 stars out of 5
by Anonymous - Posted on 13 May 2023
I have seen doctors in this practice a few times already. None of their appointments happened on time. It's common to wait for at least 30 - 40 minutes. Twice I waited for 1 hour without anyone telling me beforehand such a long delay! When check with the reception why long delay, which is unacceptable, their attitude just shows that they don't care. They have no time to care for any delay. That makes me feel like "it is your duty to wait, no matter how long delay. Don't bother the reception, not our responsibility for checking this!"
Visited November 2022
Review titled Valentine Health Partnership
Replied on 21 February 2024
Dear Patient, We are very sorry to hear about your negative experience at Ferryview Health Centre. We take patient feedback and complaints very seriously. As your feedback is anonymous, we are unable to investigate this any further. If you wish to discuss this further, please contact the surgery to provide your details and arrange a call back from our Complaints Administrator.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Alison Wilders - Posted on 04 November 2022
Every time I speak or see doctors they are very thorough and always sort out the problem and always listen to what you have to say and always check everything like your blood pressure and ask you questions
Visited November 2022
Review titled Valentine Health Partnership
Replied on 25 November 2022
Dear Alison Wilder, thank you for leaving a 5* review. We are pleased to hear that you are happy with the care you received and will ensure I pass your comments on to the team.
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Review titled Great experience
Rated 5 stars out of 5
by Julie - Posted on 04 November 2022
The e-consult system was easy to use and much more convenient than waiting on hold. A telephone appointment was made for me the following week. My telephone appointment was sufficiently long enough to address my issue. My only suggestion would be to provide some flexibility around dates/times as I would have preferred to wait a few more days, if required, to book a more convenient time. The Doctor was friendly and listened to all of my concerns. They were knowledgeable and I feel comfortable going to them for medical advice in the future. Thank you!
Visited November 2022
Review titled Valentine Health Partnership
Replied on 25 November 2022
Dear Julie. Thank you so much for your feedback, we are pleased to hear E consult worked well for you. We are also pleased to hear that you found the Doctor friendly, and your concerns were addressed. We do offer pre-bookable appointments with is more flexible to suit your needs. This will be shared with the team.
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Review titled Brilliant receptionists
Rated 5 stars out of 5
by Louise Holloway - Posted on 26 October 2022
The lady i spoke to this morning on behalf of my father was very professional but also friendly and it really came across that she cared about my fathers health. She sorted out numerous appointments and problems swiftly with a really caring and understanding manner. Receptionists across the board in all areas (not just health ) could learn a lot from this lady. Usually calling doctors surgeries is a nightmare but this lady receptionist shows how it should be done ! Well done that lady !
Visited October 2022
Review titled Valentine Health Partnership
Replied on 28 October 2022
Thank you so much for taking the time to leave us this amazing 5*review. I am pleased to hear that you have received good service from the surgery and that you find our receptionist to be friendly and professional. Your comments are much appreciated.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2022
The environment was clean and quiet with friendly staff. The nurse is also friend,she went through details perfectly and examination was done professionally. It's a memorable experience.
Visited October 2022
Review titled Valentine Health Partnership
Replied on 14 October 2022
Thank you for leaving a 5* review, we are glad that you are happy with the service that we provide. I am also pleased to hear that you found the nurse friendly and professional. I will feedback your comments to the team.
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Review titled Great practice
Rated 5 stars out of 5
by Julie - Posted on 03 November 2022
Seen same day as ringing Receptionist listened to me and directed me to the right people ECG next day Great service
Visited October 2022
Review titled Valentine Health Partnership
Replied on 04 November 2022
Dear Julie, thank you so much for taking the time to write a positive review for Ferryview Health Centre. I am pleased to hear that you were happy with the service you received and will ensure I pass your comments on to the team.
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Review titled Very good service
Rated 5 stars out of 5
by Alexis Bailey - Posted on 27 October 2022
I find this practice friendly, helpful and efficient. I recently moved there from a practice in Royal Arsenal nearby that was terrible. It’s such a relief to move somewhere where I’m treated with dignity and respect.
Visited October 2022
Review titled Valentine Health Partnership
Replied on 28 October 2022
Dear Alexis Bailey, Welcome to Ferryview Health Centre. Thank you for taking the time to post a positive review and your kind comments. We aim to offer an empathetic and caring service and are very pleased to hear you received this from our team.
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Review titled Reception Desk (phone in) is misleading and frustrating
Rated 2 stars out of 5
by Anonymous - Posted on 11 October 2022
Not sure who is manning the reception desk phone, but she is most unhelpful. I called to request my usual birth control pill prescription, and she refused at the first instance saying I need to come in for my annual review. I insisted I had my last review only a few months ago. She reluctantly checked my records again, and confirmed it was complete. So when I repeated my request for the regular prescription to be sent through to the registered pharmacy, she said "it's all done" and ended the phone call. When nothing came into the pharmacy after 2 days (in line with policy), I called back the reception again. I was told no prescription request is on my records from the day of my phone call! This is not the first time I have struggled with the reception desk's response. I can't remember the last time I placed a request for my pills without any issues. So I always run out of pills because I have to go back and forth a few times before somebody sorts out my prescription request. I have never found a satisfactory explanation for the delays and obstacles. I have now come to dread the stress when the time to request a new prescription draws near (every three months). I should add I have never faced any problem at the physical reception desk in the GP surgery, but the interaction with the phone receptionist is most frustrating because you cannot rely on them for help on even the most straightforward requests.
Visited October 2022
Review titled Valentine Health Partnership
Replied on 28 October 2022
Dear Patient, I am very sorry you feel this way, thank you for providing your feedback. As your feedback is anonymous, we are unable to investigate this any further. We take patient feedback and complaints very seriously. If you wish to discuss this further, please contact the surgery to provide your details and arrange a call back from our Complaint administrator.