Valentine Health Partnership
25-27 John Wilson Street, Woolwich, London, Greater London, SE18 6PZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unnecessary doctor visit
Rated 4 stars out of 5
by Anonymous - Posted on 12 January 2023
When I called Ferryview to ask about the result of a Dexa scan on the 13th December I was told a doctor would need to either see me or have a phone consultation. I phoned the next day and was given an appointment on the same day ( 12th Jan). The doctor I saw was most apologetic but the results of my scan hzf not been received, A wasted visit by me and an unnecessary appointment for the doctor, Who was at fault? Not an efficient use of time,
Visited January 2023
Review titled Valentine Health Partnership
Replied on 26 January 2024
Dear Patient, Apologies for the late response, we are very sorry you feel this way, thank you for providing your feedback. As your feedback is anonymous, we are unable to investigate this any further. We take patient feedback and complaints very seriously. If you wish to discuss this further, please contact the surgery to provide your details and arrange a call back from our Complaints Administrator.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 December 2022
I received exemplary service. There was flexibility, friendliness and very approachable. Given time to ask questions and very supportive.
Visited December 2022
Review titled Valentine Health Partnership
Replied on 06 December 2022
Thank you for leaving a 5* feedback. We are so grateful for your kind words, thanks for sharing your experience with us when you visited the practice. We as a practice always strive to meeting our patients need and care. Once again thank you for your positive feed back.
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Review titled Wonderful practice
Rated 5 stars out of 5
by Uzoma Offurum - Posted on 30 December 2022
Always had a wonderful experience each time I have visited, great GP Doctors and helpful and very professional in their practice.
Visited December 2022
Review titled Valentine Health Partnership
Replied on 11 March 2023
Dear Uzoma Offurum, Thank you for posting your kind comments and thank you for appreciating what we do. We do work extremely hard to provide and maintain a service that the surgery can be proud of, and your comments are very important to us. We will pass your comments to the rest of the team.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 December 2022
Staff at the surgery demonstrated professionalism, the 6c’s of care and excellent service throughout. I called the surgery and requested a telephone consultation as l was unable to go to the surgery due to extreme pain. The Gp called me and advised me accordingly. Thank you to all the staff of Ferryview health centre.
Visited December 2022
Review titled Valentine Health Partnership
Replied on 11 March 2023
Dear Patient, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We work very hard to meet our patients expectations and we are happy that we hit the mark for you.
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Review titled Great practice and doctors
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2022
Every time I have needed to see the doctors have managed to find a doctor that understands me. Communication is perfect and have never had any problems with the practice
Visited December 2022
Review titled Valentine Health Partnership
Replied on 06 December 2022
Thank you for your kind words about our team. I will pass these on to all staff as it always lovely to hear we are giving a good service.
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Review titled Great service on the phone
Rated 4 stars out of 5
by Anonymous - Posted on 12 December 2022
I was dealt with very quickly and kindly on the phone by the receptionist who organised an appointment for me.
Visited December 2022
Review titled Valentine Health Partnership
Replied on 11 March 2023
Dear Patient, Thank you for leaving a review. We are glad to hear that you find the receptionist kind and helpful. Your feedback is greatly appreciated and we will pass this on to the reception team.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2022
The Service received was satisfactory. GP was helpful, Reception staffs are also brilliant in there approach to patients. Excellent work and outstanding courtesy, smiles and customer's focused.
Visited December 2022
Review titled Valentine Health Partnership
Replied on 11 March 2023
Dear Patient, Thank you for leaving a 5* review. We will pass your comments onto the staff, our staff appreciate feedback and thank you again for your kind comments. We work extremely hard to provide a service the surgery can be proud of.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 16 December 2022
Excellent service from a lovely receptionist (she’s always great when we have to call which is luckily not too often) and a great Dr. Receptionist managed to fit us in on a cancellation and we spoke to Dr (he was extremely helpful and efficient) from first call to receiving medication less than two hours. As a parent I am extremely grateful for your help and service. You went above and beyond and we appreciate you. Thank you
Visited December 2022
Review titled Valentine Health Partnership
Replied on 11 March 2023
Dear Patient, Thank you so much for taking the time to leave a 5* review, we are glad to hear that you find the receptionist and the doctor helpful and efficient. Staff work very hard to ensure they continue to provide the best care and efficient service. Your thanks are greatly appreciated and we will pass this on to the rest of the team.
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Review titled Worth waiting to eventually get an appointment
Rated 5 stars out of 5
by Angela Jommo - Posted on 29 December 2022
Though it took so long to get an appointment, when I did get one at the surgery local to me on Holbourne Rd, I can only sing praises for it. Clean, friendly, on-time, helpful and kind staff. Listened to what I had to say and knowledgeable about my needs. I would highly recommend a phone consultation first and let the Dr decide if you need to be seen in the surgery. That way I think our precious GP’s and health service may have a better chance of surviving in this current political mess. Special thanks to the receptionist and GP who were at the Holbourne Rd Surgery this afternoon - 29.12.22
Visited December 2022
Review titled Valentine Health Partnership
Replied on 11 March 2023
Dear Angela Jommo, Thank you for taking the time to leave a 5* review, it is much appreciated. We do take on board your comments about booking an appointment, whilst demand is very high, we are looking at ways of how we can improve access to the surgery for the patients. We are pleased to hear that you have received good advice from the surgery and that you find the staff helpful, kind and knowledgeable. Your comments are much appreciated and we will pass them to the rest of the team.
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Review titled Very helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 30 December 2022
My experience was quick, efficient and professional. While I was waiting, I also heard the receptionist being very kind and helpful to another patient,
Visited December 2022
Review titled Valentine Health Partnership
Replied on 11 March 2023
Thank you so much for taking the time to write a review. We are pleased to hear that you were happy with the care you received and will ensure we pass your comments on to the team.