Tulasi Medical Centre
10 Bennetts Castle Lane, Dagenham, Essex, RM8 3XUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rubbish new management
Rated 1 star out of 5
by Sandy D - Posted on 18 April 2023
Today I find out that the only way to get an appointment is to call in the morning. No more pre booking in advance or no more online appointment can be made. Only in the morning so if you have children like me you have to choose between taking kids to school or actually trying to get an appointment for not urgent illness, for example I needed repeat test done but can’t be done because cannot get dr appointment. Absolutely rubbish no good surgery. Really thinking to leave this absolute careless place, I can’t even call it doctors surgery.
Visited April 2023
Tulasi Medical Centre has not yet replied.
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Review titled Not acceptable
Rated 1 star out of 5
by Anonymous - Posted on 21 April 2023
After being told to call back in the morning I was in a queue being number 50! 1 hour and 40 minutes later told no more appointments available for today!! How is this acceptable? Why cant we go back to booking online? Even an appointment booked for however long in the future is better than no appointment at all. I was not offered an alternative Receptionists are very matter of fact there is no empathy or offer of a suggestion on what to do next I get the impression they are smirking I have been with this surgery since a small child and am seriously deciding what to do for the best, I just want to be able to at least book an appointment it isnt much to ask from a GP is it?
Visited April 2023
Tulasi Medical Centre has not yet replied.
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Review titled New Management Same Issues
Rated 1 star out of 5
by Anonymous - Posted on 21 April 2023
So you can't pre book anymore, not helpful when at 8am you're working , more chance of a lottery win to be honest, I have rung and gone through the queue only for it to ring and ring and then ring a bit more without answer, if you do get through and get an appointment how are you meant to get there drop everything and leave work, absolutely no help for working people or those with children, do they expect you to take a day off in hope more than expectation every time. Only got one by moaning by email and then had to go all the way to Dagenham for it. Had routine bloods done, got a text saying book an appointment for somebody to call, 10 day wait for that too
Visited April 2023
Tulasi Medical Centre has not yet replied.
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Review titled Poor poor poor practice
Rated 1 star out of 5
by Bens - Posted on 24 April 2024
Whenever we called at gp they didnot received . I called earlier but they never pick up . I have three kids if i go to gp by walk for appointment they said we are booked and staff were also on their personal calls
Visited April 2023
Tulasi Medical Centre has not yet replied.
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Review titled No appointments at all , not even online or apps
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
Dear sir madam I just let you know that , its impossible to get appointments from my gp tulasi medical centre Dagenham,they don't pick up phone at all and they even used to have online appointments booking now they put restriction only 8am to 9am online booking and Website crash, I do have apps but on apps they even not allow to book appointments at all so short story I can't get appointments at all in any case , Please help us Best regards
Visited April 2023
Tulasi Medical Centre has not yet replied.
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Review titled E consult service
Rated 4 stars out of 5
by Anonymous - Posted on 24 April 2023
It was excellent time when Tulasi introduced e consult service since it is very difficult to get an appointment on phone starting 8 , then we used to fill in e consult form and used to get appointment or call in 48 to 60 hours, now since it is stopped, patients are feeling great difficulty in getting appointment from GP . My humble request to management is to start again for convenience of patients e consult service. It is pity I can see how comments are coming for tulasi, it is only that patients are upset to get medical advise .Who has spare time today to waste time in hospital emergency or out of hours GP . Please make either on line bookings for GP through Ap or e consult must be started again to facilitate tulasi patients I hope my request will reach tulasi management to consider my humble request in the wider interest of patients. I have no comments of staff taking calls, they are all wonderful and helpful, but it is beyond their powers to go out of management policies
Visited March 2023
Tulasi Medical Centre has not yet replied.
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Review titled Excellent service by GPs and management staff
Rated 5 stars out of 5
by Ehtisham Shirazi - Posted on 24 April 2023
I would like to share my experience of tulasi GP surgery with its two more branches, parloes and ripple road, where the staff dealing with receiving phone calls are quite patience, try to listen and solve problems of the caller's. As for the GPs, no doubt they are competent, helpful and listen to patients to try to solve problems face to face or on online consultations. Secretary tulasi is very helpful and responds back to enquiries next day, that is appreciated. Almost all nursing staff is competent, friendly and very helpful The only difficulty is getting an appointment on phone in the morning. I would suggest that few years back tulasi had a system of online bookings even a day before, that can be introduced again to facilitate patients Another is e consult link which used to be sent by reception, we used to fill in the form and within 48 hours we used to get e mail for appointment, both suggestions may pl be re-considered. Tulasi is our hope to healthiness , sorry I can see on website very discouraging comments about tulasi, I feel sorry about it. Always there is room for improvement, the Ceo Tulasi should call group of patients to discuss face to face about the difficulties which patients are facing to make improvements
Visited March 2023
Tulasi Medical Centre has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by C taylor - Posted on 12 March 2023
It takes weeks, months to get any appointment.yr in a que at 8am u can be up to 40 in line,I'd give it 10 outa 100 terrible
Visited February 2023
Tulasi Medical Centre has not yet replied.
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Review titled Very bad never get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 23 November 2022
You never get an appointment on the day with them. Called at 8am was 17 in the que and at 8.15am all appointments were gone!? I don’t understand how that makes sense! Never are you able to get an appointment on the day with them. They are terrible!
Visited November 2022
Tulasi Medical Centre has not yet replied.