Tulasi Medical Centre
10 Bennetts Castle Lane, Dagenham, Essex, RM8 3XUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Close this Surgery
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2024
This surgery has progressively got worse, its lottery system of appointments is a joke. Its receptionists think nothing of having a personal chat with each other & ignoring patients waiting at the counter. Drs have no time & only give half the information they should do. The surgery is still accepting new patients yet cannot even handle a fraction of its registered patients. The founder of this surgery must be turning in his grave over what has happened to the legacy that he left upon his untimely death it all seems about money now rather than caring illing profession. Time to close this surgery & start again with fresh managers & staff. Also remove the monopoly they have in the area by running the other loacl surgeries so people have a choice
Visited January 2024
Tulasi Medical Centre has not yet replied.
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Review titled Extremely poor
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2024
We’ve experience exceptionally poor support and service from Tulasi, it takes over 40 minutes to get through on the phone, only to be told there are no appointments available and to call back the next day. They also do not allow you to pre book on another day! My child’s referral to the allergy clinic has been in progress for a year. Everytime I chased I was told it’s been done and I just need to wait and there is nothing else they can do. I moved my family over to a new GP and within 2 days of them submitting the request the referral appointment came through. I would recommend changing GP if you are with Tulasi Medical Centre
Visited December 2023
Tulasi Medical Centre has not yet replied.
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 14 September 2023
All day try to contact with "Tulasi medical center" about heavy cough 2 weeks.I explain everything to reception woman,told her I not feel good and I need immediately meet the doctor.And she give me appointment for next week Tuesday,and I dont know what I need to make
Visited September 2023
Tulasi Medical Centre has not yet replied.
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 18 September 2023
I called at the time they stated just to make sure I would be the first one in the queue, after almost an hour of holding they hung up on me. This is truly a waste of time of working professionals. We would only call if it was something important? Hanging up on someone like this is truly unprofessional behaviour. At least pick up and say something. There is no alternative ways to request the service, I firmly believe there should be. Such as using the nhs app for requesting repeat medications etc. paying so much tax for such low unprofessional behaviour. Truly dissatisfied
Visited September 2023
Tulasi Medical Centre has not yet replied.
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Review titled Terrible waiting times
Rated 1 star out of 5
by Anonymous - Posted on 18 September 2023
I was on hold for over an hour for the prescription service and the phone was hung up on me. The is a short window of time for calling for prescription which is unreasonable.
Visited September 2023
Tulasi Medical Centre has not yet replied.
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Review titled So unsafe
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2023
I called at 8am on the dot for an appointment because I have a breast lump!! I waited on hold today for an appointment for 58 minutes and only to be told you don't have any appointments and i cannot pre book for another day, They do not even offer e consult anymore I work as. A clinician in a Gp surgery so cannot cancel on patients and drop everything for the rare appointment they do have to offer with no flexibility! I called for. A breast lump because I’m scared I have cancer and desperately need to be seen! Absolutely pathetic! Hope CQc shut it down! It’s already rated inadequate
Visited August 2023
Tulasi Medical Centre has not yet replied.
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Review titled Absolutely terrible
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2023
Biggest problem with this place is the receptionists, they have horrible attitudes towards the people they are meant to be helping. Practice manager no help either she lets them do what they want.
Visited July 2023
Tulasi Medical Centre has not yet replied.
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Review titled not so great practice
Rated 2 stars out of 5
by Anonymous - Posted on 02 May 2023
i think gp should allow a patient time to ask a question??? I notice when i tried to ask something the doctor states not time? or let me just write this? then you ask? doctor times up?? so gp was not prepared to listen to any of my concerns or even time for me to ask a question regarding a blood test as to what it testing for? so very sad really they do not seem to find time to inform you why they are do you a blood test as much yes, for the tablets they just issued you? but never tell you what they testing for? because you can not ask why? they say times up? so please listen to your patients, tell them why your giving blood test and what your testing for? then i would not have to goggle and realise it is a risky tablet you issued me? i want to know why has a patient, i want my GP to listen... allow me to ask questions give me an extra five mins after all you keep me waiting 20 mins late to what my appointment was meant
Visited May 2023
Tulasi Medical Centre has not yet replied.
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Review titled Keyworker unable to book appointment
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2023
Get a text on 28/4/23 to book appointment to review my BP. Was told by doctor to book face to face so he can also review my medication and result of a blood test. So I ring today and was told I need to phone at 8am in the mornings. I told them that I am at work and I’m unable to call. And when I have called before that I’m waiting in a queue then to find all appointments gone. There is major concerns about this surgery. Unable to get help that you need.
Visited May 2023
Tulasi Medical Centre has not yet replied.
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Review titled disappointing practice
Rated 1 star out of 5
by Anonymous - Posted on 15 April 2023
email for e-consultant link as had blood in urine and ask for advice or regarding seeing doctor or nurse, email me back and stated they removed it for the best interest of safety and patient??? only used for sick notes e.c.t.... and told just to keep ringing up from 8am to try get appointment. spoke to practice manager again no advice given regarding blood or hub number or what to do, as well as dealing with a complaint i had about a gp?? manager never listened sadly, not given patients the choice if they found better making appointments on?? it was change a week ago..... so now i been ringing and 39 in que? so taking away on line appointments has hindered the patients more so the variable, elderly, disability, well being, for these who can not Offord to keep on phone, manager mention someone who deals with my c.o.p.d, medication will contact me?? this not relevant to the blood in my urine , i did mention i not uncomfortable, but feel mu urine needed to be checked, again not one bit of advice in the email or over the phone.... Now i ask myself removing the on line appointment, or e-consultation was it for the interest of the GP surgery it self has patient never had a choice , so now are suffering.... you can not email practice manager has all receptionist reads and sees?? so not confidential... i understand covid played a big role, but we are back to normal and i feel it is used now as an excuse to most medical practices ... But for this GP practice to remove on line and e-consultation not informing patients by text or letter is terrible, now we suffer... the point of this at least GPs can read see images to decide weather appointment is needed or direct patient or advice patient what best to do?? i got copies of the email not been given advice and a witness regarding phone call no advice given not even by practice manager
Visited April 2023
Tulasi Medical Centre has not yet replied.