Tilbury Health Centre
London Road, Tilbury, Essex, RM18 8EBContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Tilbury Health Centre.
Reviews
-
Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 13 September 2023
I used econsult recently and I was kept informed of when the Gp would call and the day . It was a quick and easy way to get my problems listened to. I would recommend .
Visited September 2023
Review titled Tilbury Health Centre
Replied on 04 December 2023
Dear Patient Thank you for taking the time in leaving your review. I am pleased the practice has offered you a good service. Your feedback has been passed to the team. Kindest Regards Sara Hitchen
-
Review titled Abrupt staff
Rated 2 stars out of 5
by Anonymous - Posted on 15 September 2023
I had a text message to contact surgery with regards to a blood test for medication review. I called surgery on several occasions and finally on fourth attempt got through to a member of staff who informed me I couldn’t arrange medication review over the phone that I needed to do it online even though I was speaking with her. I asked if it would be within the next few days as I needed a prescription. She said I should order it online. I informed her that I couldn’t until I’d had the review as repeated prescription needed to be approved. Although the practitioner who called was very thorough and extremely helpful, as time slot was not given in advance it was only by luck that I was able to take the call. I am not able to take calls at work and was worried I would miss the call. It would be preferable to have the option on the web page to put contactable times. I hope this feedback will improve the service.
Visited September 2023
Review titled Tilbury Health Centre
Replied on 16 November 2023
Dear Patient, Thank you for your feedback, both good and not so and for taking the time to let us know how we can improve services. Please do ask the team to record your preference for contact on your patient home page, I am sure our practitioners will offer flexibility around your work to facilitate timely review. Your comments regarding customer service will be shared with the team at our next learning opportunity and I will also be sure to pass on your positive comments regarding your medication review. Thank you again, Sharon Hogarth, Managing Partner
-
Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 13 September 2023
After doing a online form being told someone will call me the next day they did I managed to get a appointment for the same day
Visited September 2023
Review titled Tilbury Health Centre
Replied on 16 November 2023
Dear Patient, Thank you for your feedback and for sharing your positive experience on use of the Econsult online service. We have developed a dedicated eHub and team (clinical and admin) that support fast efficient, triage and prioritisation of all forms received to the Practice each day. Our team are trained to assess each contact and respond to ensure that those patients who need to be seen get offered an appointment same day where appropriate. Many thanks again for sharing what works well. Best regards Sharon Hogarth, Managing Partner
-
Review titled online GP service
Rated 4 stars out of 5
by Anonymous - Posted on 15 September 2023
Quite lengthy to use but persevere and the service is fast and efficient. The call back was very fast, they checked I could take a call from the GP and he called shortly after. All sorted and less than 24 hours start to finish. The only gripe would be that the GP was not very loud on the phone, could have been hands free, but we got there in the end. Good service
Visited September 2023
Review titled Tilbury Health Centre
Replied on 16 November 2023
Dear Patient, Thank you for your feedback on the ease and efficiency of use of the eConsult online consultation service. We have developed a dedicated eHub team who support this process (clinical and admin) to ensure that patients receive contact back quickly (often same day) and by end of next working day and receive the appropriate care and treatment plan. Your comments and feedback are hugely valued and will boost the team morale, so thanks once again for sharing. Best regards, Sharon Hogarth, Managing Partner
-
Review titled E consult is the best thing
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2023
I’ve been using the online E consult and it’s absolutely fantastic! You fill it in the night before, someone triages it and depending on the matter you’ll get a call back as quick as the next day! If you need to be seen, they’ll call you in. I had an issue on one occasion but other than that it’s been really good and quicker than calling in at 8am!
Visited June 2023
Review titled Tilbury Health Centre
Replied on 02 November 2023
Dear Patient. Thank you for your feedback, I am pleased to read that you are happy with the eConsult service. Your feedback is reviewed and monitored to maintain good patient care. Kindest Regards Sara Hitchen Head of Primary Care
-
Review titled Trying to get through on phone
Rated 1 star out of 5
by Angela Webb - Posted on 23 January 2023
I rang the doctors today was no 7 in que was waiting for 2 hours in total got to number 1 and after a while had a recording came up saying my call transfer to general enquiries failed for me to ring bk later. I rang straight bk and was caller no 5 got to no 1 again was waiting for another 2 hours by this time it was 6.40pm and they close at 6.30pm. I got the same recording as earlier. So in total 4 hours of trying to speak to someone on the telephone and not getting through. This is ridiculous and something needs to be done about it
Visited January 2023
Review titled Tilbury Health Centre
Replied on 02 November 2023
Dear Angela Thank you for your feedback. I am sorry to read the services your received in January 2023. Patients feedback is important to us at College Health and by all members of our team. Patients comments are reviewed to identify any trends, ongoing outcomes, training and learning needs for all our staff members. Please be assured all comments are monitored and reviewed to identify the delivery we provide to our patients and help us in providing our patients with good patient care. Kindest Regards Sara Hitchen Head of Primary Care
-
Review titled Absolute joke!
Rated 1 star out of 5
by Dawn - Posted on 28 December 2022
I have been ill a week, trying to do home remedies for a cough, unfortunately it has got worse and I’m coughing green and brown! So clearly a chest infection! Call for days, cant get appointment! Then told tk E consult, did that! GP’s text will get a call 3/1/23! A week away! I need help now! I’m also sick from work and need a sick note! Can’t get a sick note because they don’t know what’s wrong with me!!! Honestly no wonder people are dying! Not good enough! I call surgery again and a stroppy receptionist says yeah well everyone wants the same thing! Paying into a system and don’t get seen! Yet others who haven’t paid a penny get seen! Figure that!
Visited December 2022
Review titled Tilbury Health Centre
Replied on 02 November 2023
Dear Dawn Thank you for your feedback. I am sorry hear to of the services your received in 2022. Patients feedback is important to us at College Health and the members of our team. Patients comments are reviewed to identify any trends, ongoing outcomes, training and learning needs for all our staff members. All comments are monitored and reviewed to identify the delivery we provide to our patients and help us in providing our patients with good patient care. Kindest Regards Sara Hitchen Head of Primary Care
-
Review titled E consult
Rated 3 stars out of 5
by Anonymous - Posted on 03 November 2022
Used the e consult app to get a gp to call, filled out all the questions. Received a response stating a gp would be in touch by 6.30 the following day. Just received a text message stating the gp won’t be calling until tomorrow now rather than the day your e consult app had specified.
Visited November 2022
Review titled Tilbury Health Centre
Replied on 02 November 2023
Dear Patient Thank you for your feedback. I am sorry hear to of the services your received in 2022. Patients feedback is important to us at College Health and the members of our team. Feedback is used across the surgery in reviewing outcomes, training and learning needs for all our staff members. Feedback is monitored and reviewed to identify the delivery we provide to our patients and help us in providing our patients with good patient care. Kindest Regards Sara Hitchen Head of Primary Care