The Wall House Surgery
Yorke Road, Reigate, Surrey, RH2 9HGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Supportive staff
Rated 5 stars out of 5
by Anonymous - Posted on 16 March 2024
For the first time in three years I had healthcare professionals who listened to my experience rather than just look at my symptoms. Because they worked as a team and took a holistic view of my health they were able to put together a plan to investigate my issues. Within a month they had isolated key areas that needed addressing and were able to refer me for onward care aswell as offer practical advice.
Visited March 2024
Review titled The Wall House Surgery
Replied on 04 August 2024
Dear Anon, it is really lovely to hear you had such a good experience - this is what our team are striving for. We will pass along the feedback. Many thanks, Dr Steely, GP Partner
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 April 2024
My concerns are being fully addressed. I feel I am being totally listened to and every effort is being made to get to the bottom of my issues. Can't fault the GP
Visited March 2024
Review titled The Wall House Surgery
Replied on 15 May 2024
Dear Anon, Thank you for taking the time to send us your review and lovely comments. Dr Steely, GP Partner
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Review titled Very caring
Rated 5 stars out of 5
by Alexis Theophanous - Posted on 20 March 2024
my nurse was amazing, very professional and went beyond what my appointment was for. No stone unturned. Wonderful lady
Visited March 2024
Review titled The Wall House Surgery
Replied on 04 August 2024
Dear Alexis, thank you for your feedback we will ensure our nursing team receive your lovely comments. Many thanks, Dr Steely, GP Partner
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Review titled Good Service
Rated 4 stars out of 5
by Caroline Hawken - Posted on 15 March 2024
It is always difficult getting through to surgery by phone for an appt so I went to the surgery where the only receptionist was very very busy so there was a wait. I was told I would be triaged the next morning so I had to give my reasons for wanting an appt. There was no privacy to do this. I was actually triaged that evening and seen early the next morning first by a nurse and then a gp. This promptness was much appreciated.
Visited March 2024
Review titled The Wall House Surgery
Replied on 04 August 2024
Dear Caroline, we are sorry to hear that you did not feel you had enough privacy at reception. It would be great to discuss your experiences further so we can understand where things went wrong and review our processes. The policy is for the staff at reception has changed since March and in response to similar feedback so hopefully you should not experience this again. Many thanks, Dr Steely
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Review titled Very helpful
Rated 5 stars out of 5
by Chris Colton - Posted on 14 March 2024
Saw an asthma nurse about my breathing difficulties and she was so helpful, friendly and thorough. She explained everything carefully and put me at ease. She arranged other appointments and I can’t praise her attention enough.
Visited March 2024
Review titled The Wall House Surgery
Replied on 04 August 2024
Dear Chris, thank you for your lovely review. We will ensure our asthma team receive your comments. Many thanks, Dr Steely, GP Partner
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Review titled Friendly and efficient nurses
Rated 5 stars out of 5
by Simone - Posted on 18 March 2024
The nurses are so friendly and professional. Feel so comfortable with having my smear tests here. The nurses make you feel very at ease.
Visited March 2024
Review titled The Wall House Surgery
Replied on 04 August 2024
Dear Simone, thank you so much for leaving this positive feedback, our amazing nursing team do a brilliant job. We will pass on your comments and we are really glad you had such a good experience. Many thanks, Dr Steely
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Review titled Exceptional Service
Rated 5 stars out of 5
by Jayne - Posted on 28 March 2024
Exceptional service from The Wall House today. After completing an online appointment request form , I was contacted two hours later offering me a face to face GP appointment that afternoon. The GP was very thorough and understanding. Immediately after the consultation I saw the nurse for blood tests. Within one hour of the appointment I was at home having collected my prescribed medication from the pharmacy. A fantastic service from all involved!
Visited March 2024
Review titled The Wall House Surgery
Replied on 15 May 2024
Dear Jayne, Thank you for your feedback, we are really pleased to hear how well you found the online appointment request system and that your experience was so positive. We will ensure that your comments are passed along to our whole team. Many thanks, Dr Steely, GP Partner
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Review titled Great appointment
Rated 5 stars out of 5
by Anonymous - Posted on 20 March 2024
Fantastic appointment, very thorough. Felt listened to and lots of suggestions made. A positive experience.
Visited March 2024
Review titled The Wall House Surgery
Replied on 04 August 2024
Dear Anon, thank you for taking time to leave a review we really appreciate your feedback and we are so glad you felt you had such a good experience. Many thanks, Dr Steely, GP Partner
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Review titled Great appointment with nurse
Rated 5 stars out of 5
by Grace - Posted on 06 March 2024
I had my travel vaccinations today and had a great experience with the nurse at the surgery. She was very kind and made me feel at ease in my appointment, thank you!
Visited March 2024
Review titled The Wall House Surgery
Replied on 08 September 2024
Dear Grace, thank you for leaving your feedback and five start review, we will pass along your comments to our nursing team. Many thanks, Dr Steely, GP Partner
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2024
Felt listened to - helpful staff in getting appointments- doctor very sympathetic and pleasant- really appreciate the ring back service which saves you hanging on the line
Visited February 2024
Review titled The Wall House Surgery
Replied on 15 May 2024
Dear Anon, Thank you for your comments and review. We are pleased that so many patients are taking advantage of the ring back service. Please also remember you can submit a form via our website too. Regardless of which process you use your information is taken in the same order as a telephone call. Many thanks, Dr Steely, GP Partner