The Wall House Surgery
Yorke Road, Reigate, Surrey, RH2 9HGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled GP Associate: excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 30 April 2024
I was very impressed with my experience at the Wall House surgery when I saw the GP associate there. She answered all my questions in detail and allowed me all the time I needed, I never felt rushed. She then consulted GP who agreed with her that I should be referred to a hospital clinic. The referral happened within the appropriate timeframe. At a follow up phone call she was similarly helpful in answering several questions I had, her manner is reassuring and her medical knowledge is sound.
Visited April 2024
Review titled The Wall House Surgery
Replied on 08 September 2024
Dear Anon, thank you for your feedback. Our physician associates are brilliant and we are very fortunate to have them as part of our team. We will ensure to pass along your comments. Many thanks, Dr Steely, GP partner
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Review titled Good care
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2024
The doctor was patient, kind and helpful. He gave me time to discuss everything. The practice in general is much improved and the triage system works.
Visited April 2024
Review titled The Wall House Surgery
Replied on 08 September 2024
Dear Anon, Thank you for your five star review, it is great to hear you feel the triage system is working. We are still developing as we go to get it right. Many thanks, Dr Steely, GP partner
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Review titled Excellent care
Rated 5 stars out of 5
by Oliver - Posted on 17 April 2024
I was seen yesterday by the Clinic Nurse for my Head Clips removal. I was treated with the highest level of care and compassion following a difficult few days. I commend this Nurse for her outstanding level of care and am grateful to the Practice.
Visited April 2024
Review titled The Wall House Surgery
Replied on 08 September 2024
Dear Oliver, it is great to hear about your recent experience, thank you for taking the time to post your review. We will ensure the nursing team receive your feedback. Many thanks, Dr Steely, GP Partner
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Review titled Empathetic (no, not a word you hear every day)
Rated 5 stars out of 5
by Michael Chivers - Posted on 11 April 2024
I urgently needed a regular medication order processed quickly. My mistake. Wrote to them requesting their assistance. Medication arrived just in time. The nhs is so easy to criticise but Every day they prove they are doing their best, many times exceeding other “industries” and Above all they are caring human beings, made up of a glorious cultural diversity with a united aim us! The people of the uk (stupid rules advise I can’t use capital letters which makes me look dumb and illiterate…so be it
Visited April 2024
Review titled The Wall House Surgery
Replied on 08 September 2024
Dear Mr Chivers, thank you for taking the time to post such a lovely review. Our team work really hard to ensure that this is the service our patients receive and we will pass along your comments. Many thanks, Dr Steely, GP partner
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Review titled Excellent practice
Rated 5 stars out of 5
by Jean Carney - Posted on 10 April 2024
I had a query about my prescription. I was advised to be added to the triage list. The doctor rang on time. He listened to me, immediately took action, and at all times I was treated with respect and kindness
Visited April 2024
Review titled The Wall House Surgery
Replied on 08 September 2024
Dear Ms Carney, thank you for your review, great to hear your lovely feedback. Dr Steely, GP partner
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Review titled Amazing nurse
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
Came for a blood test today , absolutely scared stiff but she was utterly amazing. The nicest nurse ever. Thank you so much. Sorry cannot leave your name apparently but I hope you read this
Visited April 2024
Review titled The Wall House Surgery
Replied on 08 September 2024
Dear Anon, thank you for taking the time to leave your review and comments, we will ensure the feedback is passed along to our nursing team. dr Steely, GP partner
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Review titled A good practice.
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2024
Listened emphatically to my issues and very reassuring that something could be done. Talked to various options and different types of mediations going forward. Felt they had a good understanding and easy to talk to.
Visited April 2024
Review titled The Wall House Surgery
Replied on 08 September 2024
Dear Anon, thank you for your five star review and taking the time to give feedback. Dr Steely, GP partner
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Review titled Great practice
Rated 5 stars out of 5
by Aden - Posted on 25 April 2024
I’ve needed several appointments recently at the surgery. Today was seen by the asthma nurse specialist. I received good advice and felt listened to. Am fortunate to have such a good surgery to help manage my conditions.
Visited April 2024
Review titled The Wall House Surgery
Replied on 08 September 2024
Dear Aden, thank you for your lovely review, we will ensure the nursing team receive your feedback. Many thanks, Dr Steely, GP partner
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Review titled Lovely nurse
Rated 5 stars out of 5
by Hels - Posted on 15 March 2024
I have always dreaded cervical screenings. Sometimes painful for me. The nurse was really empathetic, and knew a technique to help. The whole process for the first time ever was painless. She has helped take the fear out of them for me now.
Visited March 2024
Review titled The Wall House Surgery
Replied on 04 August 2024
Dear Hels, this is so lovely to hear. We know that this is hugely important screening but that many people share your experience and find it difficult. It is lovely to know the impact our staff can have in these moments to make something like this a little easier. They are passionate about providing all our patients with this level of care. We will pass along your comments, many thanks, Dr Steely, GP Partner
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Review titled Supportive staff
Rated 5 stars out of 5
by Anonymous - Posted on 16 March 2024
For the first time in three years I had healthcare professionals who listened to my experience rather than just look at my symptoms. Because they worked as a team and took a holistic view of my health they were able to put together a plan to investigate my issues. Within a month they had isolated key areas that needed addressing and were able to refer me for onward care aswell as offer practical advice.
Visited March 2024
Review titled The Wall House Surgery
Replied on 04 August 2024
Dear Anon, it is really lovely to hear you had such a good experience - this is what our team are striving for. We will pass along the feedback. Many thanks, Dr Steely, GP Partner