THE PINN MEDICAL CENTRE
37 Love Lane, Pinner, Middlesex, HA5 3EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Patchs does not serve patients
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2022
Making an appointment using Patchs is almost impossible. Despite so many complaints from patients, there is no attempt at a resolution.
Visited December 2022
Review titled THE PINN MEDICAL CENTRE
Replied on 14 February 2023
Dear Patient Thank you for your feedback on the service you have received from The Pinn Medical Centre. We are sorry that you felt our services did not meet with your expectations. Our intention was not to cause you further discomfort – but to try and get your health needs addressed in the most efficient way possible. We are trying our very best to improve our booking system and apologizes for the inconvenience this has caused you. PATCHS is now being kept open for longer for patients to be able to access it. We will share your thoughts with the management team. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net We are an “Outstanding” rated practice by the CQC. We have also recently been rated one of the top practices in Harrow for providing face to face appointments at a national level. https://www.dailymail.co.uk/health/article-11674249/How-bad-GP-definitive-guide-UKs-NHS-practices.html Kind Regards Patient Liaison Officer at The Pinn Medical Centre.
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Review titled not good
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2022
making appointment is very difficult,we r senior citizen don't have much knowledge of computer/lap top. if we ask receptionist to make an appointment in advance they will say go through patch. we r struggling to make an appointment. my husband is vulnerable heart patient he need to see doctor time to time.we r with this surgery for last 30 years.making appointment is very stressful. please let us know what is the best way to make an appointment.
Visited November 2022
Review titled THE PINN MEDICAL CENTRE
Replied on 15 February 2023
Dear Patient Thank you for your feedback on the service you have received from The Pinn Medical Centre. We are sorry that you felt our services did not meet with your expectations. Our intention was not to cause you further discomfort – but to try and get your health needs addressed in the most efficient way possible. We are trying our very best to improve our booking system and apologizes for the inconvenience this has caused you. As valued patients of the Pinn we would always be more than happy to help you fill out a PATCHS form over the telephone or you can come in to the surgery and we can help you fill out a PATCHS form for you or your husband. Once again we are sorry for any unnecessary stress that this may have caused you. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net We are an “Outstanding” rated practice by the CQC. We have also recently been rated one of the top practices in Harrow for providing face to face appointments at a national level. https://www.dailymail.co.uk/health/article-11674249/How-bad-GP-definitive-guide-UKs-NHS-practices.html Kind Regards Patient Liaison Officer at The Pinn Medical Centre.
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Review titled Not helpful
Rated 2 stars out of 5
by Anonymous - Posted on 29 November 2022
Trying to make an appointment is horrendous, how anyone without a smart phone or computer gets on is beyond me. I called to be told go online/go to - what/then got to - what/ fill out a form then another form really not helpful On the whole if you can get to see a doctor its good but actually trying to get an appointment, well I give up seems you have to be dying before first and get the emergency services out, Would be better if you installed an AI (artificial intelligence) system for each doctor to book appointments works well for restaurants does away with unhelpful receptionist or whoever it is that answers the phones. When you're not feeling well this just all adds to anxiety and stress I was told this is the only way to book if you're in Harrow, I know of at least 3 other people who are with different surgery's that can just call for an appointment and they are in Harrow
Visited November 2022
Review titled THE PINN MEDICAL CENTRE
Replied on 14 February 2023
Dear Patient Thank you for your feedback on our service you received from The Pinn Medical Centre. We are sorry that you are finding it difficult to get an appointment to see a doctor at The Pinn. On average we handle over 4000 calls every week at the surgery. Whilst we do understand how frustrating it must be to get access to your GP you may be interested to know that The Pinn provides 1440 appointments per week which is the number recommended by the BMA for a practice its size. In addition, it provides 627 GP Access Centre appointments per week. It is also unfortunate that every week we have an average of 60 patients who do not attend their appointments – these are appointments that could have been used by another patient. We are sorry that you felt our reception team did not meet with your expectations. Our intention is only to help patients in the most pleasant and efficient way we can. We have reflected on your comments and have shared your thoughts with our reception team. We are trying our very best to improve our booking system and apologize for the inconvenience this has caused you. PATCHS is being kept open for longer so patients are able to access it. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net Kind regards Patient Liaison Officer at The Pinn Medical Centre.
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Review titled Unable to book an appointment
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2022
I have been trying to get an appointment on Patches for 3 days without success. Tried calling the surgery & was told Patches is the only way I can get an appointment. Not the fault of the staff but really frustrating!
Visited November 2022
Review titled THE PINN MEDICAL CENTRE
Replied on 15 February 2023
Dear Patient Thank you for your feedback on the service you have received from the Pinn Medical Centre. We are sorry that you felt our services did not meet with your expectations. Our intention was not to cause you further discomfort – but to try and get your health needs addressed in the most efficient way possible. We are trying our very best to improve our booking system and apologizes for the inconvenience this has caused you. PATCHS is being kept open for longer now so that patients are able to access it to make requests. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net We are an “Outstanding” rated practice by the CQC. We have also recently been rated one of the top practices in Harrow for providing face to face appointments at a national level. https://www.dailymail.co.uk/health/article-11674249/How-bad-GP-definitive-guide-UKs-NHS-practices.html Kind Regards Patient Liaison Officer at The Pinn Medical Centre.
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Review titled Patches app
Rated 3 stars out of 5
by john Hinkley - Posted on 11 November 2022
I today tried to register on Patches to book a doctors appointment or consultation with a Doctor for my wife She has bedsores having been largely on her back since her bi late femur breakage in September I tried to go on Patches to ask for an appointment or get medication to be told at 12.08 that it had closed for the day Why is patches not available 24/7 ?
Visited November 2022
Review titled THE PINN MEDICAL CENTRE
Replied on 14 February 2023
Dear John Hinkley Thank you for your feedback on the service you have received from The Pinn Medical Centre. We are sorry that you felt our services did not meet with your expectations. Our intention was not to cause you further discomfort – but to try and get your health needs addressed in the most efficient way possible. We are trying our very best to improve our booking system and apologizes for the inconvenience this has caused you. PATCHS are being kept open for longer so patients are able to access it to make requests. We have shared your thoughts with the management team. Once again I would like to take this opportunity to apologizes for any unnecessary stress this may have caused you and your wife. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net We are an “Outstanding” rated practice by the CQC. We have also recently been rated one of the top practices in Harrow for providing face to face appointments at a national level. https://www.dailymail.co.uk/health/article-11674249/How-bad-GP-definitive-guide-UKs-NHS-practices.html Kind Regards Patient Liaison Officer at The Pinn Medical Centre.