THE PINN MEDICAL CENTRE
37 Love Lane, Pinner, Middlesex, HA5 3EEContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about THE PINN MEDICAL CENTRE .
Reviews
-
Review titled Excellent service
Rated 5 stars out of 5
by Krishna - Posted on 08 April 2023
I was pleasantly surprised that I got an appointment to be seen on the same day and didn’t have to wait long at the surgery to be seen. The Doctor I saw was very helpful.
Visited April 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 11 April 2023
Dear Krishna We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of excellent standard. We are delighted that you got an appointment and that our doctor was helpful. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. We will pass your feedback to our management team. Kind regards Patient Liaison Officer at the Pinn Medical Centre
-
Review titled Invitation to give feedback
Rated 4 stars out of 5
by Stephen Wikner - Posted on 05 April 2023
I make this comment in response to the text message invitation to do so from the Pinn Centre Reception Team. The medical attention I received at my appointment yesterday was exemplary. However I continue to be less than impressed by your present booking system. In my view, it is far too complicated and would be difficult to navigate by anyone less well versed than I in computer-driven communication. I'm thinking of the elderly in particular. I tried to make an appointment the day before yesterday but the Patchs 'system' you employ informed me you were full and that I should try again tomorrow at 8.00am. This I did and duly got an appointment a couple of hours later. Good. But had I really needed an appointment the day before - I have a UTI which, although not an emergency, is unpleasant and painful - past experience (last November) would indicate I would have been pointed in the direction of the 111 service and (later) the Urgent Care Centre at Northwick Park A & E. That day (last November) it took me a total of nine hours (five of them in the A & E waiting area) to be prescribed the required antibiotic. It took the doctor I saw yesterday a good deal less than the allotted 10 minutes to do the same (in addition to setting up other tests I will need). I am all too aware that it is a lot easier to identify a problem than to solve it. I am also aware of the pressure GP practices are under to cut appointment waiting times. However, I would suggest the system you currently have in place is (overly) complicated and not flexible enough to cater for patients with sub-emergency serious conditions.
Visited April 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 11 July 2023
Dear Stephen Wikner Thank you for your feedback on the service you have received from the Pinn Medical Centre. We are sorry that you felt our services did not meet with your expectations. We would welcome the opportunity to address the concerns you have noted in your feedback. Please do contact the surgery on pinn.mc@nhs.net so that we can try and resolve your query. Kind Regards Patient Liaison Officer at Pinn Medical Centre
-
Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2023
When this Practice opened at its current site, it was efficient and easy to book an appointment… Now they use Patches…. It has taken me 4 days to book an appointment..!! The appointment was for 1730hrs…. It’s now 1818hrs and I’m still here.. Woefully poor service Scrap patches…. A complete waste of time and money
Visited April 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 17 April 2023
Dear Patient We are sorry that you felt our services did not meet with your expectations. Our intention was not to cause you further discomfort – but to try and get your health needs addressed in the most efficient way possible. We are sorry it took 4 days for you to get an appointment through PATCHS and that you was kept waiting for 45 minutes before you got seen. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net to discuss the concerns you has raised. We are an “Outstanding” rated practice by the CQC. We have also recently been rated one of the top practices in Harrow for providing face to face appointments at a national level. https://www.dailymail.co.uk/health/article-11674249/How-bad-GP-definitive-guide-UKs-NHS-practices.html Kind Regards Patient Liaison Officer at The Pinn Medical Centre.
-
Review titled Great practice
Rated 5 stars out of 5
by Richard Paler - Posted on 30 April 2023
When you have mastered patches it is very good. Large number of doctor available. Good support staff. Patches not always ready available. Reseptonist OK.
Visited April 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 19 May 2023
Dear Richard Paler We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of great standard. We are delighted that you have been successful using PATCHS and that our staff are supportive. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. We will pass your feedback on to our staff and our management team. Kind regards Patient Liaison Officer at the Pinn Medical Centre
-
Review titled Using Patchs to get urgent appointments is so easy
Rated 5 stars out of 5
by Philip Lee - Posted on 24 April 2023
I logged on to Patchs at 8:10am, entered details of what was troubling me, had a message back within 10 mins, saying an appointment had been made for later in the morning to see a Dr. Turned up at appointment time and only had to wait 5 mins. Dr was very pleasant and professional and I was out within 10 / 15 mins with antibiotics and a referral to see a consultant. The free one hour parking outside also makes a positive difference
Visited April 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 28 April 2023
Dear Philip Lee We would like to thank you for sharing your positive feedback with us about your care you received at the Pinn Medical Centre. We are delighted to hear that your experience with the Pinn Medical Centre was a positive one and that our service and treatment is of high standard. We are also delighted the PATCHS worked well for you and that an appointment was given for our doctor to address your concerns. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. Thank you so much for taking the time to leave us your feedback. We will pass your feedback on to our management team. Kind regards Patient Liaison Officer at the Pinn Medical Centre
-
Review titled Good Practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2023
Today emailed surgery via Patches and was rung within the hour and given an appointment for two and a half hours later.
Visited April 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 28 April 2023
Dear Patient We would like to thank you for sharing your positive feedback with us about your care you received at the Pinn Medical Centre. We are delighted to hear that your experience with the Pinn Medical Centre was a positive one and that our service and treatment is of good standard. We are delighted that PATCHS is working for you and that you received a appointment to raise your concerns. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. Thank you so much for taking the time to leave us your feedback. Kind regards Patient Liaison Officer at the Pinn Medical Centre
-
Review titled Excellent service
Rated 5 stars out of 5
by John Jenkins - Posted on 22 April 2023
I attended the Pinn for my Covid booster it was the model of efficiency staffed by lovely volunteers .
Visited April 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 05 May 2023
Dear John Jenkins We would like to thank you for sharing your positive feedback with us about your care that you received at the Pinn Medical Centre whilst having your Spring Covid Booster by our clinical team. We are very grateful to the volunteers who help the campaign and making sure your journey through the process is as smooth as possible. We are delighted to hear that your experience was a positive one and that our service and treatment is of high standard. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. Kind regards Patient Liaison Officer at the Pinn Medical Centre
-
Review titled Great Practice
Rated 5 stars out of 5
by Saurav Kumar - Posted on 13 April 2023
I’ve always found everyone at Pinn Medical Centre really helpful and empathetic. So would definitely recommend it to others.
Visited April 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 17 April 2023
Dear Saurav Kumar We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of great standard and that you find the Pinn helpful and empathetic. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. We will pass your feedback on to our management team. Kind regards Patient Liaison Officer at the Pinn Medical Centre
-
Review titled Really liked the GP
Rated 4 stars out of 5
by Anonymous - Posted on 20 April 2023
saw a very understanding and calm and GP who listened to me and was very reassuring. I would definitely visit this practice again and would ideally like to see the same GP.
Visited April 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 28 April 2023
Dear Patient We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience with the Pinn Medical Centre was a positive one and that our service and treatment is of good standard. We are delighted that our doctor was understanding and calm and that your concerns were listened to. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. Thank you so much for taking the time to leave us your feedback. We will pass your feedback on to our management team. Kind regards Patient Liaison Officer at the Pinn Medical Centre
-
Review titled Excellent practice.
Rated 5 stars out of 5
by Jennifer - Posted on 18 April 2023
The Patchs system works well. When necessary I have been contacted promptly and seen the same day. Doctors, nurses, health care assistants and admin.staff have all given first rate care.
Visited April 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 20 April 2023
Dear Jennifer We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of excellent standard. We are delighted that PATCHS has worked well for you and that you have received first rate care from all the staff at the Pinn. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. We will pass your feedback on to our management team. Kind regards Patient Liaison Officer at the Pinn Medical Centre