The Park Medical Practice
Cottam Lane, Ashton-on-Ribble, Preston, Lancashire, PR2 1JRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Clinical Pharmacist
Rated 5 stars out of 5
by Anonymous - Posted on 21 August 2024
I had a scheduled telephone consultation with the Clinical Pharmacist reference some recent blood test results. I found him to have an excellent telephone manner and was very professional and knowledgable, he explained things logically and clearly which provided me with the trust and confidence to investigate some new medication. The appointment was very much a two-way conversation which I really appreciated.
Visited August 2024
Review titled The Park Medical Practice
Replied on 28 August 2024
Good afternoon Thank you for providing feedback regarding our clinical pharmacist consultation, we will ensure the comments are provided to the prescribing team. Many Thanks The Park Medical Practice
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Review titled Unable to get an appointment to discuss test results
Rated 1 star out of 5
by Anonymous - Posted on 28 August 2024
Had an invesitgative procedure 2 weeks ago, the team that carried out the procedure informed me that my GP would contact me to discuss the abnormal result. I phoned the GP to enquire about this and was informed that no action was needed despite the abnormal result, if I wanted to discuss it with the gp I would have to make an appointment for a further two weeks down the line. The team who performed the procedure said I would most likely also need referring to a gastrointestinal specialist and GP to discuss potential medication and dietary requirements , but according to the receptionist no further action needed unless I wanted to make an appointment and that it would take two weeks. Meanwhile , the symptoms continue.
Visited August 2024
Review titled The Park Medical Practice
Replied on 29 August 2024
Dear patient Thank you for providing your experience when contacting the surgery, it is extremely difficult to provide an explanation to the events detailed without some further information. Usually if tests and investigations are performed at a hospital the results are relayed directly from them; those performed at GP surgery are the responsibility of the clinician at the practice to provide advice and response. Please contact the surgery and request to speak to a member of the management team who will be able to review the information regarding your procedure and listen back to the call from the receptionist. If you are experiencing symptoms and problems please contact the surgery as there is provision for on the day emergency appointments. The Park Medical Practice
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Review titled Terrible service from both GP and reception
Rated 1 star out of 5
by Anonymous - Posted on 24 August 2024
In the first instance, the information entered on my NHS app was, incorrect, it stated that various tests were undertaken by the Gp. This was not the case, these tests were not completed at all. Then a few weeks later I phoned to see if my results had been received and the receptionist said no without even asking my name, how on earth she knew this is a mystery to me.
Visited July 2024
Review titled The Park Medical Practice
Replied on 28 August 2024
Thank you for submitting the response regarding the accuracy of the data on the NHS app. In order to understand your query it would be helpful to understand the tests and investigations that you refer to. In addition we would also track the incoming call and the receptionist that you discussed the result outcome with. Please contact the surgery to speak to a member of the management team in order that we can explore your concerns and provide some clarification and explanation on the issues documented The Park Medical Practice
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Review titled Thank you message
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2024
To the doctors and staff, I wanted to take this opportunity to thank you for the care and consideration you’ve shown me during my illness with a chest infection after having covid throughout Christmas and new year. It is comforting to know you are looking after us professionally yet with kindness and thoughtfulness. We hope the new year brings you all good health and happiness. Thank you, V & T Thornley
Visited January 2024
Review titled The Park Medical Practice
Replied on 19 February 2024
Dear Mr and Mrs Thornley Thank you for taking the time to provide feedback to the practice team regarding the services you have received at the surgery. Your positive comments will be shared with the practice team who do endeavour to provide an effective service in challenging times. The Park Medical Practice
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
Since moving to the area 2 months ago my wife and I have received excellent service from a great team at the practice, blood tests, breast screening, available appointments, information, support and the NHS app have improved our opinion about a much criticised NHS service.
Visited January 2024
Review titled The Park Medical Practice
Replied on 15 January 2024
Dear patient Thank you for taking the time to provide comments to the practice; the NHS faces constant pressures and the team endeavor to meet the patients needs to be best of our ability so any positive feedback regarding the service is gratefully received. The Park Medical Practice
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Review titled Great team
Rated 5 stars out of 5
by Anonymous - Posted on 28 January 2024
I had an appointment with the pharmacist last week. He was a lovely gentleman with a wonderful manner. I had a good experience with the timely treatment I was offered.
Visited January 2024
Review titled The Park Medical Practice
Replied on 06 February 2024
Thank you for taking the time to provide feedback on the service the pharmacists have provided, we will ensure your comments are relayed to the team The Park Medical Practice
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Review titled Can’t get an appointment for my 5 year old
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2024
my son's eczema has become infected it’s deteriorated in the last 2 days weeping wounds. Rang yesterday for an appointment was told to ring 8am today. Rang at 8am was in the queue 29th from 8am 30mins later I was second in the queue and got cut off not the first time this happened. Not very happy at all
Visited January 2024
Review titled The Park Medical Practice
Replied on 25 January 2024
Thank you for documenting your concerns and please accept apologies for this issue. Could you contact Ms Holland at the practice to provide your contact telephone number. The surgery will then be able to track the call, understand how you may have been disconnected from the surgery and listen to the advice provided by the care co-ordinators. The Park Medical Practice
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Review titled Welcoming, informative and helpful
Rated 5 stars out of 5
by Sharon Birkbeck - Posted on 06 February 2024
All practice staff we have dealt with over the last week…reception, precriptions and GP have all been patient, lovely, helpful and informative. Thank you.
Visited January 2024
Review titled The Park Medical Practice
Replied on 09 February 2024
Dear Ms Birkbeck All feedback is appreciated and valued, we would really appreciate the time you have taken to provide a response. Your comments will be shared with the practice team The Park Medical Practice
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Review titled Getting better
Rated 4 stars out of 5
by Julie Gorman - Posted on 29 January 2024
There was a period of time I felt disappointed but lately the care and efficiency has been amazing. I haven't felt rushed at appointments and everything has been explained in detail. The receptionists are very helpful and kind. Really happy with everything
Visited January 2024
Review titled The Park Medical Practice
Replied on 30 January 2024
Dear Mrs Gorman Thank you for providing comments on NHS Choices all feedback is appreciated and valued - especially positive one 😁 The Park Medical Practice
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Review titled Very friendly and professional
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2023
Pleasantly surprised at how efficient they were. Problem solved! There is much criticism of the NHS but this part of it could not be faulted.
Visited December 2023
Review titled The Park Medical Practice
Replied on 02 January 2024
Dear patient Thank you for the positive feedback submitted on NHS choices, the practice will share your response with the staff. The Park Medical Practice