The Limes Medical Centre
The Plain, Epping, Essex, CM16 6TLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very helpful
Rated 4 stars out of 5
by Megan Lamey - Posted on 01 October 2024
The female doctor who saw me was amazing when listening to my problem, diagnosing me and treating me with the necessary medication. I felt completely at ease and left my appointment feeling relieved that I had a diagnosis
Visited October 2024
Review titled The Limes Medical Centre
Replied on 14 October 2024
Dear Ms Lamey Thank you for taking the time to feedback. I am so glad that the GP was attentive to your concerns and thorough in her diagnosis and treatment. I will make sure that she is aware of your comments. Many thanks Kind regards Debbie Bodhanya Managing Partner
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2024
Got an appointment straightaway the lady the receptionist was lovely and helped me. It was like having private treatment.
Visited October 2024
Review titled The Limes Medical Centre
Replied on 24 October 2024
Dear Patient Thank you so much for your feedback. I am glad that we were able to support you with an appropriate appointment. Our reception team work really hard and will appreciate the feedback. Kind regards Debbie Bodhanya Managing Partner
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Review titled Efficent and quick referral
Rated 5 stars out of 5
by Amanda Nelson - Posted on 07 October 2024
Very impressed and pleased to be part of The Limes Medical Centre, the whole process of my first call to the surgery and the consequent referrals to PAH has been excellent and all the staff involved have been empathetic and informative. Many thanks
Visited October 2024
Review titled The Limes Medical Centre
Replied on 14 October 2024
Dear Ms Nelson Thank you! It is so nice to hear that both the clinical and non clinical teams have been able to support you from first contact to secondary care treatment. Thank you for taking the time to leave the feedback and I will share with the team. Many thanks Kind regards Debbie Bodhanya Managing Partner
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Review titled Good receptions and gp
Rated 1 star out of 5
by Donna Castle - Posted on 24 October 2024
This receptionist tried hard to help me I had to have bloods taken and told I can go st margrets on arrival they asked for doctors form as urgent but doctor did not give me they said they should know this!! Going back to surgery now to get form for bloods with stamp on
Visited October 2024
Review titled The Limes Medical Centre
Replied on 28 October 2024
Dear Mrs Castle I am sorry to hear that you were asked for a printed blood form at SMH. They do not usually require one. The hospital are, however, changing their computer system at the moment so that may have impacted their processes. I will certainly check with them, so thanks you for raising this. Kind regards Debbie Bodhanya Managing Partner
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2024
Communication is terrible. You can never get through on the phone to find out what’s going on or get an appointment. Record keeping is inaccurate (lies on my medical record regarding attempts to contact me). They also phoned my parents at their home address to speak to me…I am a grown adult, don’t live with my parents and have never given that phone number to The Limes Medical Centre, they must have found it way back on my medical records from when I was registered with a previous (much better) gp. Really unethical and inappropriate.
Visited October 2024
Review titled The Limes Medical Centre
Replied on 28 October 2024
Dear Patient Thank you for your feedback. I am sorry to hear that you have not been happy with the practice. The phones are busy in the early morning but as we book in advance you can call later in the day to book. We do also have press "8" for a call back or e-consult via our website. I am happy to review your record to see where your parents/home number is noted and remove it, if you would like to contact me directly on 01992 566555. This way we can ensure we have the most up to date details to contact you. Kind regards Debbie Bodhanya Managing Partner
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Review titled Great doctor
Rated 5 stars out of 5
by Shelley brown - Posted on 24 October 2024
Brilliant doctor I felt like I knew what she was talking about left feeling so much better with the way she explained things to me
Visited October 2024
Review titled The Limes Medical Centre
Replied on 28 October 2024
Dear Ms Brown Thank you so much for the feedback and good to know that our GP was able to help. I will make sure that the feedback is passed on. Kind regards Debbie Bodhanya Managing Partner
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Review titled Great service
Rated 5 stars out of 5
by William Locke - Posted on 29 October 2024
I’ve recently had Covid , the coughing just hasn’t stopped and by Monday the 28th October my chest was feeling very tight, also I was feeling completely under the weather, I used E consultant at the limes medical centre Epping, within the hour I received a call to offer an appointment that very morning, I was so pleased I actually think I started to feel better, I was prescribed Antibiotics by the Dr, I would like to say a massive thanks to the Limes for seeing my so quickly
Visited October 2024
Review titled The Limes Medical Centre
Replied on 31 October 2024
Dear Mr Locke Thank you for your feedback. I do hope that you're starting to feel better and glad that we were able to see you so quickly. Good to hear the the e-consult works well. Many thanks Kind regards Debbie Bodhanya Managing Partner
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Review titled Medication
Rated 3 stars out of 5
by Anonymous - Posted on 12 October 2024
For the last couple of years a scot has been my Clinical Pharmacist diligently dealing with my medication ensuring that it has been adjusted when necessary. Clearly she has worked very conscientiously seeking Doctors advice to confirm her assessment and working well into the early evening. Recently I discovered that my pacemaker was on the wrong setting and the Clinical pharmacist had been trying to adjust my medicines to compensate for the error. This has now been resolved. I am extremely grateful.
Visited October 2024
Review titled The Limes Medical Centre
Replied on 14 October 2024
Thank you for your feedback and I am so glad that our Clinical Pharmacist was able to support you and give good continuity of care. It is good to hear that your pacemaker is now on the correct settings. I will make sure that the member of staff is aware of your feedback. Thank you again Kind regards Debbie Bodhanya Managing Partner
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Review titled Super-kind help received from Prescription team assistant.
Rated 5 stars out of 5
by Jacqueline Finch - Posted on 16 October 2024
Today (16.10.2024), I phoned the Limes Waltham Abbey Medical Centre after struggling to get the regular prescription manufacturing brand I use. I called the Prescription team at The Limes, Waltham Abbey and spoke to a young lady. She was so kind to me and understanding. She knew I was a bit distressed and worried and she was extremely helpful with such a lovely disposition. She did not hesitate in going the extra mile to find out some information and she called me back like she said she would. Not once did I feel like I was a bother to her. She listened and spoke to me with empathy, respect and understanding. I was overwhelmed by her kindness and prompt attention and help. What a gem she was and exactly what I needed whilst I was feeling a bit helpless and down. She was brilliant and I couldn’t thank her enough for all she did to get the situation sorted out. I wanted to provide a nice review for her - she was incredibly kind, compassionate and willingly helpful and I can’t say enough on how much I appreciated her. I hope I get to see her face to face at some point when I’m at the Limes so I can thank her face to face and give her a big hug! Massive heartfelt thank you to her. Jacqueline Finch
Visited October 2024
Review titled The Limes Medical Centre
Replied on 16 October 2024
Dear Ms Finch Thank you so much for taking the time to acknowledge the help you received today. I will, of course, pass it on to the member of staff and her line manager. We are fortunate to have a lovely team here at the Limes and I am glad that you got to experience that today. Again many thanks Kind regards Debbie Bodhanya
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Review titled Great pharmacist service
Rated 5 stars out of 5
by Sue - Posted on 10 October 2024
Just had a call from the practice pharmacist, unexpected, but fantastic. Reviewed my medication, replanned it for greater simplicity, sent me blood test arrangements, and gave me advice. Really excellent service. Very happy with the service received. Thank you.
Visited October 2024
Review titled The Limes Medical Centre
Replied on 14 October 2024
Dear Sue It is great to hear that the clinical pharmacy team have been proactive with your medication review and very thorough. We are very fortunate to have some very experienced pharmacists. Many thanks for taking the time to leave feedback. Kind regards Debbie Bodhanya Managing Partner