The Lawson Practice
St Leonards, 85 Nuttall St, London, Greater London, N1 5HZContact details and opening times
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Reviews
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Review titled Not great
Rated 1 star out of 5
by Anonymous - Posted on 04 February 2023
Had my blood pressure taken it was high it was taken 3 times appt was booked had it taken again the nurse took the 1st reading and no more readings which I think she should have done it more than once my cholesterol level was high said I would try and manage I was told I would b given 1yr which I think is too long I should b checked regularly also I done a urine test still waiting to be contacted they seems to be a lack of care which is not good never feel comfortable always felt they not really bother just tick boxes I felt so disappointed
Visited January 2023
Review titled The Lawson Practice
Replied on 20 February 2023
Thank you for taking the time to feedback, It is difficult to comment on your case without knowing more details. In general, if a blood pressure reading is within the normal limits, there is no need to repeat it within the consultation. We would usually follow national guidance on frequency of testing for things like cholesterol or protein levels in urine. If you are able to use the internet, we can make sure you have online access to your records so you can see your results on line. The reception team would be happy to do this for you if you come in to the surgery. Otherwise, we encourage you to contact the surgery for your results about a week after they are taken. If they are abnormal, we will of course contact you too. Please email Lawson.practice@nhs.net with further details of your case so we can review everything. Many thanks
Provided by Care opinion
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Review titled Econsult
by Meat - Posted on 16 January 2023
I also tried for 20mins to navigate my way through the questions. I was referred back to reception for a serious matter. But reception would not make an appointment without the econsult form. In the end I lied about my symptoms to get the system to accept me. I think econsult is dangerous for patients
Visited December 2022
Provided by Care opinion
Review titled The Lawson Practice
Replied on 17 January 2023
I'm sorry to hear this and hear your frustration. I am again liaising with staff to ensure this doesn't happen again. I appreciate you taking the time to feedback.
Provided by Care opinion
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Review titled No call back from GP
by blackbirdgm78 - Posted on 21 November 2022
Have had a fever for 5 days. I called the GP surgery at 8:00 asking for a GP appointment. I was told the GP will call in the morning but I needed to fill out the econsult form online after the phone call ended. I attempted to complete the form but when it asked about having a fever, or body pain, or chest pain, you can’t answer yes or no, it tells you to seek medical help somewhere else? I had already called to ask for a GP appointment so this is confusing. At 18:22 there is still no call from the GP. I still have a fever and am very unwell and scared. Feels like a very unsafe situation.
Visited November 2022
Provided by Care opinion
Review titled The Lawson Practice
Replied on 21 November 2022
I’m sorry to hear of your recent experience at the Lawson Practice. We are trialling a new system in order to stop people waiting on the phones for a long time to get through. We are also hoping using the consultation form will help us triage what people need so we can allocate appropriate appointments. Your experience is something we do not want to repeat however. For urgent problems, like being acutely unwell, calling the practice is still the preferred option to get an appointment. The consultation form has safety features built in and certain symptoms will trigger it to ask the user to call the practice or 111. I will take your feedback to our partners meeting for further discussion and make sure our patient navigators are all aware of when to ask someone to complete a form and when not to. If you have any ongoing symptoms, please contact the surgery and we will address them. For any future routine problems, the online consultation form will likely be your simplest way of accessing appointments. They are triaged by a GP within the same morning or afternoon as coming into the practice and a patient navigator will contact you to arrange the outcome of that clinical decision.
Provided by Care opinion