The Kiltearn Medical Ctr.
Kiltearn Medical Centre, Church View PCC, Beam Street, Nantwich, Cheshire, CW5 5NXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Ordering online prescriptions
Rated 2 stars out of 5
by Anonymous - Posted on 23 April 2024
Been ordering online for years with no hassles.Today I was unable to order as there is a new system using an app and taking a photo of a bar code!!!Not able to do it.Highly frustrating.
Visited April 2024
Review titled The Kiltearn Medical Ctr.
Replied on 23 May 2024
Dear Patient, Thank you for your feedback, we are sorry to hear that you have been struggling to order your medication. From your feedback it sounds like this is an app issue, if you would like to bring the device you use your app on into the Surgery one of our receptionists will gladly take a look to see if they can resolve this. Kind regards Kiltearn Medical Centre
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 08 May 2024
Had a planned face to face GP appointment cancelled by the surgery told to call the surgery to rearrange. They were unable to book me an appointment ahead of time as I was going away for 2 weeks. Told me to call again when I got back. Called today and was told there are no pressure bookable appointments available even though the surgery themselves had cancelled my appointment.
Visited April 2024
The Kiltearn Medical Ctr. has not yet replied.
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Review titled The worse service and care for patients
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2024
I have never experienced worse service or care from anywhere in my whole life! You can never get an appointment with either a doctor or nurse and the receptionists answer the phone as though you are an inconvenience. Trying to get an appointment is impossible. I sent photos over of my illness to be told I needed to go in and see the doctor. When I rang there were no appointments available even though it was them telling me to see someone. I basically had to beg to see someone so they eventually got me an appointment with the nurse. She was unsure of my symptoms so went to ask a doctor who was next door. They couldn't be bothered to even come out of their room to see me and fobbed me off with going to the pharmacist. One month later I still have the same issue and still can't see anyone. Whatever you do, do not sign up to this doctor's. They are the worst I have ever encountered. I know the system is broken but they make it worse than others. I am registering with another doctor's today.
Visited April 2024
The Kiltearn Medical Ctr. has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Sue - Posted on 07 March 2024
I needed to order my repeat prescription urgently due to an unforeseen trip abroad at short notice. They got the prescription out to pharmacy within 4 hours. Very impressed.
Visited March 2024
Review titled The Kiltearn Medical Ctr.
Replied on 23 May 2024
Dear Sue, Thank you very much for taking the time to post your positive experience at Kiltearn Medical Centre. This will be passed on to all the staff. Kind regards Kiltearn Medical Centre
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Review titled Terrible practice
Rated 1 star out of 5
by Tracey King - Posted on 28 March 2024
My partner attended after blood tests and was advised to go private by the GP Unbelievable After attending A&E the practice text asking the reasons for attending. Words fail me
Visited March 2024
Review titled The Kiltearn Medical Ctr.
Replied on 23 May 2024
Dear Ms King, Thank you for your feedback and we are sorry for your poor experience recently. Without further information we cannot comment on what happened here, if you would like to discuss this further please contact at kiltearn.reception@nhs.net Kind regards Kiltearn Medical Centre.
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Review titled Too easy
Rated 5 stars out of 5
by Ant - Posted on 25 March 2024
Phoned in at 8am, there were more than 30 calls in front of me so I used the callback feature, got a call back within the hour and an appointment for early afternoon........no hassel, stress or anything, just a very polite lady on the phone (as always). What more could you want?
Visited March 2024
Review titled The Kiltearn Medical Ctr.
Replied on 23 May 2024
Dear Ant, Thank you very much for taking the time to post your positive experience at Kiltearn Medical Centre. This will be passed on to all the staff. Kind regards Kiltearn Medical Centre
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Review titled booking appointment
Rated 2 stars out of 5
by Anonymous - Posted on 25 February 2024
arrived at reception first thing and was told no availability for gp appointments.I had my doubts , so rang for an appointment on returning home (( I assume it was a different receptionist I spoke to ) was given an appointment without any trouble First contact - so unprofessional - needs looking into
Visited February 2024
Review titled The Kiltearn Medical Ctr.
Replied on 23 May 2024
Dear Patient, Thank you for your email and we apologise for your poor experience in February this year. We can look further into this concern with more details, should you wish to please contact us at kiltearn.reception@nhs.net In relation to our appointments, specifically routine, they are released over a 2 week period at different times (3 days before, 7 days before, 14 days before etc) these are released to the receptionists at the start of every day. Our on the day appointments are for acute problems only and they are available at the start of each day too. Without more details I can only presume that you managed to get a cancelled appointment. Please contact us if you would like to discuss this further. Kind regards Kiltearn Medical Centre
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Review titled Not a good practice
Rated 2 stars out of 5
by Eleanor Young - Posted on 19 February 2024
I've had the Tonsillitis for 3 weeks now. It started to go and then came back again this time feeling a lot worse hot and cold and very sore throat. I rand the doctor this morning with 30 in front of me so had a ring back. Rang me back I told her how I felt and that I had had it for 3 weeks. I did ask her for antibiotics but she said pop down to Boots chemist in the town and they will sort something out, which would not be antibiotics. I feel rubish and can hardly walk never mind pop down to Boots. Dreadful practice. It's a terrible state of affairs when you can't even get sorted at your own doctors at the age of 75. Awful place.
Visited February 2024
Review titled The Kiltearn Medical Ctr.
Replied on 23 May 2024
Dear Mrs Young, Thank you for your feedback, we are sorry to hear of your bad experience recently. Our receptionists are trained care navigators to navigate you to the quickest and most appropriate clinician or care giver. In January 2024, the NHS released "Pharmacy First" where patients can go to instead of the GP for 7 ailments, including sore throats, where antibiotics can be prescribed by the Pharmacist for you. This is why our receptionist signposted you to the Pharmacy. We hope this helps and should you wish to discuss it further please contact the surgery to do so. Kind Regards Kiltearn Medical Centre
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Review titled Super-helpful person on reception
Rated 2 stars out of 5
by Anonymous - Posted on 19 November 2023
Just to counter some of the bad experiences in other reviews, some of which I have experienced in the past. This week the person on reception was super-helpful with my queries about repeat prescriptions, anticipating my questions.
Visited November 2023
Review titled The Kiltearn Medical Ctr.
Replied on 23 May 2024
Dear Patient, Thank you very much for taking the time to post your positive experience at Kiltearn Medical Centre. This will be passed on to all the staff. Kind regards Kiltearn Medical Centre
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Review titled Very poor appointment service
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2023
Despite being only the third person in the queue there were no same day appointments and the soonest appointment was in 2 weeks. Very poor understanding of my issues by the receptionist. This is exactly why people go to Accident and Emergency My problem was urgent and serious and the response was entirely inadequate
Visited November 2023
Review titled The Kiltearn Medical Ctr.
Replied on 23 May 2024
Dear Patient, Thank you for your feedback, we are sorry for your poor experience back in November 2023. If you still need to discuss this concern please contact us at kiltearn.reception@nhs.net to do so. Kind regards Kiltearn Medical Centre