The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great at listening
Rated 4 stars out of 5
by Anonymous - Posted on 25 January 2024
GP unable to call on Friday as planned, had text yo advise would call Saturday. GP callex Saturday evening (wow thats some commitment). GP listened to my issues and changed medication accordingly.
Visited January 2024
Review titled The Grange Medical Practice
Replied on 25 January 2024
Dear patient Thank you for taking the time to let us know about your recent experience. I'm delighted to see you have given us a 4-star rating and that the doctor was able to inform you of the unfortunate delay to the expected appointment, but call you over weekend and help you. Kind regards DS
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Review titled Incompetent
Rated 2 stars out of 5
by Anonymous - Posted on 20 February 2024
The doctor was wonderful. Trying to get the appointment was horrendous, I was told the receptionist would go quiet while she read my notes, as far as I'm concerned this is a breach of data protection as this is private between me & the doctor. When I rung for the results I was told there were problems with the results but, the receptionist couldn't tell me so the nurse rung to tell me. 1 week later a receptionist rung to say there was a problem with my results & told me everything the nurse told me & then proceeded to make me an appointment for another blood test even though I'd been told I had to wait 3 months. One half doesn't know what the other is doing & doing the same job twice.
Visited January 2024
Review titled The Grange Medical Practice
Replied on 23 February 2024
Dear patient I am sorry to hear you feel we are incompetent, and I understand your recent frustrations. I am sure we can do better than this, so please contact the surgery to tell us more about the incident, so we are able to investigate, provide feedback and explore solutions and improvements. I will also then be able to provide you a more comprehensive response to your concerns and ensure your care and treatment is progressing appropriately. Kind regards DS
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Review titled Unable to get appointments
Rated 2 stars out of 5
by Anonymous - Posted on 24 January 2024
I telephoned regarding my 13 yr old son not bern well on monday afternoon i was told there was no appointments niether face to face nor telephone untill the fllowing saturday aftetnoon i called 111 who then said he needs to be contacted by a doctor and made me an apointment at my practice in 20 minutes or a bit longer and untill today weds afternoon im yet to recieve a call from the sugery .
Visited January 2024
Review titled The Grange Medical Practice
Replied on 25 January 2024
Dear patient I'm sorry to hear about your recent experience and would like to assure you this is not the type of experience I would expect for our patients. Please contact the surgery to provide further information so I can investigate the incident and provide you with a more detailed response. Our patients should certainly be told "there are no appointments" as appointments are always available over the next 7-10 days, and I hope our receptionists are able to find a convenient appointment every time. I'm sorry this hasn't happened on this occasion. Kind regards DS
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Review titled Wonderful staff
Rated 5 stars out of 5
by Marie Bell - Posted on 24 January 2024
The staff are compassionate and caring. This starts with the service given by the receptions staff to the nurses and doctors. The improvement since lockdown is outstanding
Visited January 2024
Review titled The Grange Medical Practice
Replied on 25 January 2024
Dear Marie Thank you for your positive comments and outstanding 5-star review of the service. We are working incredibly hard to deliver a fantastic service, and it means a lot to our team when this is recognised and appreciated by patients. Kind regards DS
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Review titled Good Practice
Rated 5 stars out of 5
by Keith Harwood - Posted on 31 January 2024
Very helpful and efficient.waiting for a blood test so cannot know the result yet.The test is for under active thyroid so hopefully my condition will be solved
Visited January 2024
Review titled The Grange Medical Practice
Replied on 31 January 2024
Dear Keith Thank you for taking the time to leave this outstanding review and 5-star rating. I hope the blood test will provide the answers you desire and we can treat you effectively. Kind regards DS
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2024
Patchs wirjs really well. easy to use and the response was quick. Tests put in place straightaway and results back and given feedback very swiftly. Very satisfied. Thank you.
Visited January 2024
Review titled The Grange Medical Practice
Replied on 25 January 2024
Dear patient Thank you for your review and feedback about the Patchs online consultation request system. I'm delighted the system provided you a quick response at your convenience. This is precisely how online and digital access can complement our traditional access routes. Kind regards DS
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Review titled Nurses very knowledgeable
Rated 4 stars out of 5
by Paul Webley - Posted on 01 February 2024
Went for a BP test, the nurse was very friendly and knew her stuff. Didn't have to wait long. Impressed that they have a target for answering phone calls of 3 minutes I think
Visited January 2024
Review titled The Grange Medical Practice
Replied on 14 February 2024
Dear Paul Thank you for taking the time to leave a review and brilliant 4-star rating. The nursing team will be delighted to receive this acknowledgement of their hard work and effort to see patients on time. I am pleased you are noticing the massive improvement in accessing the practice by telephone, and you are quite right - we've set ourselves the massive challenge to answer all calls on average within 3 minutes. I'm proud to say we achieve that regularly and answer around 95% of calls first time. Kind regards DS
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Review titled Prompt friendly care
Rated 5 stars out of 5
by Sandy - Posted on 24 January 2024
Rang practice at 2pm, phone appointment given at 4pm then invited to attend practice straight away. Seen by advanced nurse practitioner who was very friendly and thorough. Excellent care.
Visited January 2024
Review titled The Grange Medical Practice
Replied on 25 January 2024
Dear Sandy Thank you for taking the time to leave a review and wonderful 5-star rating. I'm pleased to know our Advanced Nurse Practitioner was friendly and thorough. Kind regards DS
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Review titled Doctors need to listen and show empathy
Rated 3 stars out of 5
by Anonymous - Posted on 14 February 2024
Saw a doctor some weeks ago and left not having had any helpful advice. Still having the same issues; he wasn't even listening
Visited January 2024
Review titled The Grange Medical Practice
Replied on 22 February 2024
Dear patient Thank you for taking the time to leave a review. Sorry to hear you felt the doctor wasn't listening. I would encourage you to contact the surgery to discuss this further so I can feedback to the doctor you saw. Kind regards DS
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Review titled Quick response on Patchs
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2024
Quick and professional response within 24 hrs, texted and followed by telephone call. Forwarded prescription to pharmacy in a timely manner. Would definitely use the patches service again.
Visited January 2024
Review titled The Grange Medical Practice
Replied on 25 January 2024
Dear patient Thank you for taking the time to let us know about your recent experience accessing advice and treatment via the online pathway "Patchs." I'm delighted to hear this resulted in a speedy response and your request was dealt with within 24 hours. I hope you will encourage friends and family to consider using Patchs in future. Kind regards DS