The Firs
26 Stephenson Road, Walthamstow, London, Greater London, E17 7JTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Botched telephone appointment
Rated 1 star out of 5
by Anonymous - Posted on 02 November 2022
I was offered a telephone appointment via the online service on 02/11/22, which I couldn't make, and explained to the receptionist over the phone that I couldn't make. I was offered, over the phone, a new appointment on 05/11/22, but received a text confirmation that my appointment had been rearranged for 07/11/22. I nevertheless received 16 missed calls and two voice messages on 02/11/2022, for the appointment I had already said I couldn't make and had received two different new appointment times for. A complete mess, totally unprofessional, and I still don't know when my appointment actually is.
Visited November 2022
Review titled The Firs
Replied on 14 November 2023
Dear Patient, I am sorry to hear that on this occasion we have not met your expectations. In order for us to look into where we can improve the service we provide, please contact me via the practice website contact us form. Kind regards Vashish Sohodeb Practice Manager The Firs Medical Practice
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Review titled Efficient Appointment System
Rated 4 stars out of 5
by D Blofeld - Posted on 02 November 2022
Using Klinik to book an appointment is a significant improvement on my previous experience with econsult. I had an immediate callback and appointment arranged.
Visited October 2022
Review titled The Firs
Replied on 03 April 2023
Dear Patient, Thank you so much for taking the time to leave us a review, we really appreciate it! It's been a delight to see that our patients are experiencing all the changes that we have been working on implementing relentlessly - to offer our patients a transformed experience at The Firs. Kind regards, The Firs Management Team
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Review titled Good improvement.
Rated 4 stars out of 5
by Anonymous - Posted on 02 November 2022
Since undergoing new management, the firs have improved a lot. It’s now a lot easier to get an appointment with them. I used their new online system to book an appointment and received a call back within 1hour and had an appointment that same morning with a doctor.
Visited October 2022
Review titled The Firs
Replied on 03 April 2023
Dear Patient, Thank you for taking the time to leave us a review - we're delighted to read that you have had a positive experience with The Firs. Kind regards, The Firs Management Team
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Review titled High Quality Care
Rated 5 stars out of 5
by C Parmar - Posted on 18 October 2022
High quality care, attention and service from all the staff. The Firs Medical Centre gives a great service to the community...
Visited October 2022
Review titled The Firs
Replied on 03 April 2023
Dear Patient, Thank you so much for taking the time to leave us a review, we really appreciate it! It's been a delight to see that our patients are experiencing all the changes that we have been working on implementing relentlessly - to offer our patients a renewed experience at The Firs. Patient wellbeing will always be our top priority, and our inbox is always open for more feedback. Kind regards, The Firs Management Team
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Review titled Positive changes
Rated 4 stars out of 5
by Anonymous - Posted on 13 October 2022
This surgery has recently changed all their admin and medical staff. I have had cause to call reception for help with being unable to access referred specialist clinic appointments and retrieve NHS test results pertaining to the referral, to take to a necessary private clinic alternative. Both times I was fortunate to deal with the same staff member on Reception who has listened, actioned, followed up and been a consistant friendly, courteous and efficient staff member. Big gold stars for them! Additionally the new GPs I have seen for emergency appointments with a new chronic symptom have been equally efficient, pro active at trying to identify the issue and quick to refer where needed
Visited October 2022
Review titled The Firs
Replied on 03 April 2023
Dear Patient, We're overjoyed to read how positive your experience with The Firs has been. It's great to know that our process optimization efforts are being realised by our patients. Thank you so much for leaving us a review! Kind regards, The Firs Medical Practice
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Review titled Huge Improvement
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2022
They have new management and honestly it’s been a great improvement (kudos to the new management). They have moved consulting from e-consult to Klinik which has been so much easier to use and I was able to get an appointment in no time. Their new website is so much nicer than the old website too.
Visited September 2022
Review titled The Firs
Replied on 03 April 2023
Dear Patient, We're so glad to see that you've had such a pleasant experience with us at The Firs. Over the past year, we have been working relentlessly to transform the way we operate at the practice, to bring our best to our patients. Thank you so much for taking the time to leave us a review! Kind regards, The Firs Management Team
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Review titled Extremely Disappointed Surgery
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2023
Yesterday, I requested my repeat prescription, and for no reason, GP has rejected my monthly request. I emailed back but no response. After 45 years I have to change my GP. I'm a heart patient and since under new management I have not seen a doctor only the Prescription lady for review and again within 4 months she wants to review again. I'm extremely disappointed
Visited September 2022
Review titled The Firs
Replied on 14 November 2023
Dear Patient, We are truly sorry to see that The Practice let you down so much. We would love to tell you about all the changes that this practice went through in a last year. More off we want to change your expierienceand and make sure that you feel safe being under our care. Please ring the practice and ask to be booked with a Manager in regards to your review. You will surely be contacted as soon as it will be possible. Yours - The Firs Team.
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Review titled The Firs
Rated 3 stars out of 5
by Anonymous - Posted on 23 September 2022
Receptionist unprofessional I phoned on 20th Sept 2022 after I received a text from The Firs that I must book an appointment or telephone consultation, i was told they will send me a link to make an appointment online and that a doctor would get back to me within 3 hours. my form and that a doctor would get back I'm a heart Patient I am appalled at this treatment. I explained to the receptionist but she was not prepared to liten. Why are they still not instructing the Reception staff to allocate appropriateappointments.
Visited September 2022
Review titled The Firs
Replied on 14 November 2023
Dear Patient, I am sorry to hear that on this occasion we have not met your expectations. In order for us to look into where we can improve the service we provide, please contact me via the practice website contact us form. Kind regards Vashish Sohodeb Practice Manager The Firs Medical Practice