The Firs
26 Stephenson Road, Walthamstow, London, Greater London, E17 7JTContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Firs.
Reviews
-
Review titled good practice
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2023
There were too many questions for the reason of asking to speak to a doctor, one detail as in my case urine problems should have been enough without going through all my other health issues which are treated and whixh se showing on my record.
Visited March 2023
Review titled The Firs
Replied on 14 March 2023
Dear Patient, We are really sorry about your experience. Since the review is anonymous, we are unable to respond to your review in person. All reviews help us reflect and improve our services. Our digital platform is used to ensure that the choice is given to patients to highlight any symptoms they may be facing. It is then sent to the clinician who can assess the case based on answers and determine the most appropriate route for the patient to receive the best care possible. We apologise for this instance where you had issues with the form. Please be assured you can also phone the practice where our admin team are trained to go through the request form if you have any issues.
-
Review titled Appointment booking simplified
Rated 4 stars out of 5
by Anonymous - Posted on 03 April 2023
I have benefitted hugely from the new way the surgery offers for booking appointments online. It may not be for everyone but it does save time when phoning and holding in a queue at certain times of the day. I completed a simple form detailing my symptoms, and was triaged straightaway, so that I received a call back from a GP within ten minutes. He was able to discuss my symptoms, issue a prescription without seeing me in person, based on my symptoms and medical history, which was sent straight through to the pharmacy - and was delivered to my door. It is a huge improvement to the system which made a real difference to me at a time of great pain and discomfort.
Visited March 2023
Review titled The Firs
Replied on 14 November 2023
Dear Patient, Thank you for taking the time to share your experience on this platform. Your feedback certainly gives a positive boost to our team who are working to deliver the highest level of care to patients. I will share your feedback with the team. Kind regards Vashish Sohodeb Practice Manager The Firs Medical Practice
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2023
It was easy and quick to contact and make an appointment. The Firs person was pleasant and friendly! In this occasion I was very satisfied with the service provided by the The Firs Medical centre .
Visited February 2023
Review titled The Firs
Replied on 03 April 2023
Dear Patient, Thank you for taking the time to leave us a review - we're delighted to read that you have noticed the changes our new management has been bringing in, and have had a positive experience with The Firs. Kind regards, The Firs Management Team
-
Review titled Big improvement
Rated 4 stars out of 5
by Anonymous - Posted on 30 June 2023
My experience with this practice has been very positive. Since the change of management there have been big improvements.
Visited January 2023
Review titled The Firs
Replied on 14 November 2023
Dear Patient, Thank you for taking the time to share your experience on this platform. Your feedback certainly gives a positive boost to our team who are working to deliver the highest level of care to patients. I will share your feedback with the team. Kind regards Vashish Sohodeb Practice Manager The Firs Medical Practice
-
Review titled Kind and responsive reception staff and clinicians
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2023
I have been at the firs for around 7 years and it has got better and better. The reception staff are lovely, you can get through on the phone, and the online booking system is quick and effective. Today I got a same day appointment for my poorly baby, and they always sort out timely appointments for me when needed. Really appreciate the hard work of the staff
Visited January 2023
Review titled The Firs
Replied on 03 April 2023
Dear Patient, Thank you so much for taking the time to leave us a review, we really appreciate it! It's been a delight to see that our patients are experiencing all the changes that we have been working on implementing relentlessly - to offer our patients a renewed experience at The Firs. Patient wellbeing will always be our top priority, and our inbox is always open for more feedback. Kind regards, The Firs Management Team
-
Review titled Good service
Rated 4 stars out of 5
by Wendy elmes - Posted on 16 January 2023
The gentleman rang me to rearrange my phone appointment and also checked that my prescription had gone through. I was very grateful
Visited January 2023
Review titled The Firs
Replied on 03 April 2023
Dear Patient, We're happy to read that you've had a positive experience with The Firs! Thank you for taking the time to leave us a review. Patient wellbeing will always be our top priority. Kind regards, The Firs Management Team
-
Review titled Amazing improvement
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2022
I am now able to book an appointment easily and be able to select a suitable day and time that works well for me to speak to the Dr.
Visited November 2022
Review titled The Firs
Replied on 03 April 2023
Dear Patient, We're overjoyed to read how positive your experience with The Firs has been. It's great to know that our process optimization efforts are being realised by our patients. Thank you so much for leaving us a review! Kind regards, The Firs Medical Practice
-
Review titled Great improvement
Rated 5 stars out of 5
by Anonymous - Posted on 03 November 2022
Previously we use to wait 45 mins to book appointment but I was shocked when I called I was no 3. Also they picked up the phone and was polite . I was told to follow a link and booked for someone to review. Got a gp call in 2 hrs wow. Went to pick up blood test paper within an hour. Who ever is in charge of the surgery now deserves praise and a pay rise. The surgery actually fulfilling its purpose. Hallelujah
Visited November 2022
Review titled The Firs
Replied on 03 April 2023
Dear Patient, Thank you so much for taking the time to leave us a review, we really appreciate it! It's been a delight to see that our patients are experiencing all the changes that we have been working on implementing relentlessly - to offer our patients a renewed experience at The Firs. Patient wellbeing will always be our top priority, and our inbox is always open for more feedback. Kind regards, The Firs Management Team
-
Review titled Helpful
Rated 4 stars out of 5
by Tracy - Posted on 13 November 2022
I went into the surgery as I needed a blood test, my forms were not ready and couldn’t be reprinted but a very helpful person helped me out and produced new forms. He made a stressful situation much better.
Visited November 2022
Review titled The Firs
Replied on 03 April 2023
Dear Patient, We're elated to read that you've had a positive experience with The Firs! Thank you for taking the time to leave us a review. Patient wellbeing will always be our top priority. Kind regards, The Firs Management Team
-
Review titled Improved
Rated 4 stars out of 5
by Anonymous - Posted on 02 November 2022
Being able to have a blood test at the surgery witch was arranged in 7 days was very helpful and put my mind at rest. The surgery looked very clean and the receptionist was very professional.
Visited November 2022
Review titled The Firs
Replied on 03 April 2023
Dear Patient, We're elated to read that you've had a positive experience with The Firs! Thank you for taking the time to leave us a review. Kind regards, The Firs Management Team