The Dow Surgery
William Street, Redditch, Worcestershire, B97 4AJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Reasonable service, good Locums
Rated 3 stars out of 5
by E Cross - Posted on 24 January 2024
I avoid the doctors as much as possible, I usually find it hard to make appointments as phone calls do not work for me. Since COVID there has been no way to book online appointments, which has massively reduced the likelihood of me going in to be seen for some issues, despite their reoccurrence. I managed to call on 23/01/24 as I'd been sent home from work, and had a terrible cough. I saw a Locum Doctor who was simply wonderful, very thorough and explained things well. As she took my heart rate and BP (routine check of course) she noted that they were elevated. I have had several discussions over the last 7 years to discuss my abnormal heart rate and palpitations and have always been brushed off as it being anxiety. So it felt nice to be listened to. While these readings may have been due to my fever, I've been given guidance to track my heart rate, and suggested I come back once my chest infection has passed. It is just a shame this was a Locum doctor, as I know I'd like to see her again, but there is no guarantee
Visited January 2024
Review titled The Dow Surgery
Replied on 25 January 2024
Dear Miss Cross Thank you for taking the time to leave a review. We totally agree that Dr Bailey is an asset to The Dow Surgery and are pleased to announce that she will become a permanent Salaried GP with us from June and will be with us as a locum until her start date. I will pass on your kind words to her. Thank you again for your review Kind regards Kim Simpson Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Salia - Posted on 19 December 2023
Excellent care and service from all reception staff and clinical staff. Always Make you feel comfortable and put you at ease. Keep up the great work.
Visited December 2023
Review titled The Dow Surgery
Replied on 25 January 2024
Dear Salia Apologies for the delay in responding, we have been unable to access the site. Thank you for taking the time to leave your lovely review. I will ensure that all staff are shown your review. Our staff work very hard and your comments will show them that it makes a difference to our patients. Thank you Kind regards Kim Simpson Practice Manager
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Review titled Quick service
Rated 5 stars out of 5
by Anonymous - Posted on 25 September 2023
Submitted an on line request/query and received a reply within 30 minutes informing me a Doctor would ring back. Again, within 30 minutes I had the telephone consultation and a prescription sent to my Pharmacy to pick up shortly. To me, this is Very Good service. I also had my Flu and Covid boosters at the weekend and again, very well organised.
Visited September 2023
Review titled The Dow Surgery
Replied on 25 January 2024
Dear Anonymous Apologies for the delay in responding, we have been unable to access the site. Thank you for taking the time to leave your comments, I will circulate them to the team so they are aware and give them a well earned boost. Kind regards Kim Simpson Practice Manager
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Review titled Poor prescription service
Rated 3 stars out of 5
by Jenny Walker - Posted on 20 July 2023
Put a repeat prescription in on the Monday rang up Wednesday to check it was going to the chemists my husband placed it in the prescription collection box and I was told that I had not requested it so therefore it had not been processed I told the receptionist that I would be without my tablets but was told that it would not be ready until Friday they didn't seem to care that it would make me ill to be without them this is not the first time this has happened so now I always put the form in an envelope with prescription written on it so really I cannot see the point in having the box to put them in if they are not going to be dealt with
Visited July 2023
Review titled The Dow Surgery
Replied on 25 January 2024
Dear Ms Walker Apologies for the delay in responding, we have been unable to access the site. Thank you for taking the time to leave a review. I am sorry that our service has fallen short of what we expect to provide normally. We can only apologise. I see you have now transferred to another practice. We wish you all the best at your new practice and again apologise for any errors that occurred during your time with us. Kind regards Kim Simpson Practice Manager