The Croft Medical Centre
2 Glen Road, Oadby, Leicester, Leicestershire, LE2 4PEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled The worst customer service I have ever experienced
Rated 1 star out of 5
by Anonymous - Posted on 28 July 2023
The worst customer service experience of my life and I am over 65 years old. The person behind the desk refused to deal with my query in the most rude manner possible. This was in addition to them being rude to four other people in front of everyone who was in reception. That person is in the wrong job and the person managing this function should know this and should have done something about this. I am shocked that people like this are allowed to talk to customers.
Visited July 2023
Review titled The Croft Medical Centre
Replied on 05 September 2024
Dear Anonymous, I am sorry to hear of your experience with us, I would like to assure you that we have made significant improvements since this time and I hope that any recent experiences have been much better. Kind Regards, The Croft Medical Centre
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Review titled Appalling practice
Rated 1 star out of 5
by Anonymous - Posted on 27 July 2023
Absolute garbage appointment system!! You don't even get the appointment. Very old and frustrating appointment system.
Visited July 2023
Review titled The Croft Medical Centre
Replied on 05 September 2024
Dear Anonymous, I am sorry to hear of your experience with us, I would like to assure you that we have made significant improvements since this time and I hope that any recent experiences have been much better. Kind Regards, The Croft Medical Centre
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Review titled Great pharmacist service
Rated 5 stars out of 5
by Sarah Ridley - Posted on 23 June 2023
For the first time I had a medication review with one of the pharmacists. It was really good having 20 minutes to talk through my recent blood results, the medication I am on and my general health.
Visited June 2023
Review titled The Croft Medical Centre
Replied on 05 September 2024
Dear Anonymous, Thank you for your kind feedback, this will be shared with our staff during our next practice meeting. Kind Regards, The Croft Medical Centre.
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Review titled Getting the correct answer from your surgery
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2023
I requested for some repeat medication from Croft medical about 2 weeks ago, not knowing that the pharmacy recommended by Croft was closing down( Lloyds pharmacy sainsburys) I had no idea seriously as I don’t shop in sainsburys and only use the pharmacy… My prescription was not processed by sainsburys.. On Wednesday 21st June I went to collect my meds and found out that Lloyds had closed, I rang my doctors to find out where and what was happening with my prescription and medication, which I was told come and collect your prescription and go get your medication! I questioned why I haven’t been advised! To which the receptionist starts to cover up the fact that someone had been sitting on my prescription without informing me… I went into Croft to be greeted by an individual who was will to understand the important of my medication, instead we got into an argument with a doctor who came in to try and help but didn’t… I had to walk out the surgery without my meds, sugars low as I was upset and worried… we had to travel 4 different pharmacies as my meds are not always in stock… No apology apart from it’s the patients fault and Croft medical don’t have any connections with the pharmacies they promote…
Visited June 2023
Review titled The Croft Medical Centre
Replied on 05 September 2024
Dear Anonymous, I am sorry to hear of your experience with us, I would like to assure you that we have made significant improvements since this time and I hope that any recent experiences have been much better. Kind Regards, The Croft Medical Centre
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Review titled Excellent service
Rated 5 stars out of 5
by Michele Cohen - Posted on 08 April 2023
I had a really good experience ,as I received a worrying letter from the NHS, the Practice Manager did an excellent job of sorting out the next appointment for a blood test and a word with my GP in no time at all ,very efficient.
Visited April 2023
Review titled The Croft Medical Centre
Replied on 05 September 2024
Dear Michele Cohen, Thank you for your kind feedback, this will be shared with our staff during our next practice meeting. Kind Regards, The Croft Medical Centre.
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Review titled Dreadful service!
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2023
To say getting an appointment with this farce of a surgery is hard would be the understatement of the millennium. And like others have pointed out, when you do get finally get through, they come across very rude and are told all appointments are taken and to try again tomorrow at 8am. Last but not least, explain to me why you seem to be the only surgery that hasn't reopened your doors? I'd hazard a guess that it's easier for your reception staff to dismiss people on the phone than it is to dismiss them face to face. Please can you improve your service?
Visited January 2023
Review titled The Croft Medical Centre
Replied on 05 September 2024
Dear Anonymous, We are very sorry to hear of this experience and we hope you haven't had any problems since. Since October 2023 we have made significant changes to our appointment booking system, this includes a pre-bookable method up to 2 weeks in advance. We have reviewed our staffing requirements and can safely say all calls are answered in an average of 5-8 minutes. Kind Regards, The Croft Medical Centre.
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Review titled Worst phone line experience ever
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2022
Three years after leaving a bad review about this practice, nothing has changed. It is nearly impossible to get through to reception. I called at 8am for a blood test for my daughter and waited over an hour to be told there are no appointments and to try again tomorrow at 8am....why?! To receive the same message again? I called at 8am and the phone line kept cutting me off. 20 minutes later I get through to be told I am caller 48 on the line. 1 hour and 10 minutes later, the lady on reception was polite but in all honesty there is no help here. I was given the option to try booking online at 8am...but the same scenario lies there...first come, first served at 8am. And I don't understand why your reception is still closed. All other healthcare are now open. Why are you any different? I don't think I stand a chance to get a word with a Dr or getting the blood test appointment for my 3 year old daughter. Croft medical, please sort out your practice. Your clinicians are great but this is unfortunately vastly outweighed by the substandard phone call service. I was told you don't even have a receptionist. My call today was for a non urgent booking, I was told I cant even book a non urgent appointment a few days or a week later. Your practice is capable of being a 5 star practice, but you will never achieve this with this type of phone call experience. Read your reviews, everyone is saying the same thing. Your sincerely, A frustrated and disappointed father.
Visited December 2022
Review titled The Croft Medical Centre
Replied on 05 September 2024
Dear Anonymous, We are very sorry to hear of this experience and we hope you haven't had any problems since. Since October 2023 we have made significant changes to our appointment booking system, this includes a pre-bookable method up to 2 weeks in advance. We have reviewed our staffing requirements and can safely say all calls are answered in an average of 5-8 minutes. Kind Regards, The Croft Medical Centre.