The Croft Medical Centre
2 Glen Road, Oadby, Leicester, Leicestershire, LE2 4PEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Efficient nurse
Rated 5 stars out of 5
by Terry - Posted on 13 June 2024
The nurse provided a professional, caring and efficient blood test for me. Explaining clearly about monitoring my blood pressure and keeping a record for a week. Sometimes in past it has been difficult to obtain a vein leading to several attempts. She did at quickly and cheerfully. Thank you.
Visited June 2024
Review titled The Croft Medical Centre
Replied on 05 September 2024
Dear Terry, Thank you for your kind feedback, this will be shared with our staff during our next practice meeting. Kind Regards, The Croft Medical Centre.
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Review titled Kindness
Rated 4 stars out of 5
by Anonymous - Posted on 31 May 2024
I have spoken to a staff member a number of times and he has been consistently kind and willing to take action quickly on anything that is needed. Much appreciated.
Visited May 2024
Review titled The Croft Medical Centre
Replied on 05 September 2024
Dear Anonymous, Thank you for your kind feedback, this will be shared with our staff during our next practice meeting. Kind Regards, The Croft Medical Centre.
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Review titled Good continuity of care.
Rated 4 stars out of 5
by Richard - Posted on 24 May 2024
An endoscopy report recommended certain medications. The GP whom I saw initially has maintained contact with me at every stage of the investigations. He called me to discuss the recommended drugs and explained what I needed to do. I feel that I have had good continuity of care and feel confident in the care I am receiving.
Visited May 2024
Review titled The Croft Medical Centre
Replied on 05 September 2024
Dear Richard, Thank you for your kind feedback, this will be shared with our staff during our next practice meeting. Kind Regards, The Croft Medical Centre.
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Review titled Very poor
Rated 1 star out of 5
by Stephen Paine - Posted on 22 April 2024
This practice was the designated practice for my mothers care home. Very often they would be called to attend in the morning and then sent an out of hours doctor late at night. On my mothers death trying to get a death certificate proved difficult. They were very inefficient and when they did supply it a week later it had the wrong date on it At no time during my mothers stay would i say this practice offered a good service of care.
Visited April 2024
Review titled The Croft Medical Centre
Replied on 05 September 2024
Dear Stephen, I am sorry to hear of your experience with us. I would like to assure you that we do follow up our residential patients on a regular basis, but do rely on the care staff to inform us of any rapid deterioration in their health. Kind Regards, The Croft Medical Centre
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Review titled Good service from this Practice
Rated 4 stars out of 5
by Sue Wilkinson - Posted on 01 February 2024
Although I had to wait for a GP consultation I opted for a phone consultation. All my queries met and with very helpful advice.
Visited February 2024
Review titled The Croft Medical Centre
Replied on 26 March 2024
Dear Sue, Thank you for your kind feedback, we are glad to hear all your queries were met during your consultation. This will be shared with the team during our next practice meeting. Kind Regards, The Croft Medical Centre
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Review titled No access to a doctor
Rated 2 stars out of 5
by Anonymous - Posted on 25 March 2024
I've been waiting for an appointment for a month, and every two weeks, despite the appointment, no one calls.
Visited February 2024
Review titled The Croft Medical Centre
Replied on 26 March 2024
Dear Patient, Thank you for taking the time to leave us your feedback, we are very sorry to hear of your recent experience with The Croft Medical Centre. We would be grateful if you could send us an email to croft.mc@nhs.net with your contact details so that we can investigate this further for you. Kind Regards, The Croft Medical Centre
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2024
I have had a terrible experience with a receptionist. She told me "see Dr *** again to get ur referral made urgent" so I said he doesn't work at croft he's an urgent care Dr they can't make or change referrals. Then she said OK who is ur GP and I told her and also said "I am happy to see anyone who can do it for me if I need to make an appointment like u say" and she said "well no because ur refusing to see Dr ***" and I reminded her that he does not work at croft! And he can't do anything abO out referrals bc he was a Dr I saw at Urgent care! In the end she was no help. I will call again and try to speak to someone different.
Visited February 2024
Review titled The Croft Medical Centre
Replied on 26 March 2024
Dear Patient, Thank you for taking the time to leave us your feedback, we are very sorry to hear of your recent experience with The Croft Medical Centre. We would be grateful if you could send us an email to croft.mc@nhs.net with your contact details so that we can investigate this further for you. Kind Regards, The Croft Medical Centre
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Review titled Palliative care
Rated 5 stars out of 5
by Adrian Smith - Posted on 12 June 2024
Very grateful that with the help of the Practice and the home support services we were able to care for my father at home where he died peacefully.
Visited February 2024
Review titled The Croft Medical Centre
Replied on 05 September 2024
Dear Adrian Smith, Thank you for your kind feedback, this will be shared with our staff during our next practice meeting. Kind Regards, The Croft Medical Centre.
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Review titled Face to face appointment
Rated 4 stars out of 5
by Anonymous - Posted on 18 January 2024
The Doctor was spot on, punctual, listened to me, checked my notes and worked with me to formulate a plan. Prescription issued and collected within an hour. Very nice to have face to face consultation with a well informed empathetic doctor. Most importantly I did not feel rushed. Reassuring, efficient, and faultless service. And cheerful!! But getting this appointment was a struggle, partly because I did not know about new procedures (ie how you can book in advance), and because I had to be firm that I wanted a face to face appt when I did get through to reception. Similarly booking a follow up was not easy and I had to accept a telephone appointment. I’m not sure that the theory of getting appointments works in practice! Hiwever, I do appreciate the constraints the NHS is working under Thankyou - today was just right. .
Visited January 2024
Review titled The Croft Medical Centre
Replied on 05 September 2024
Dear Anonymous, I am thankful to see a positive outcome to your appointment and I thank you for the kind feedback. We have made significant improvements in our appointment system since this time and I hope that any recent experiences have been much better. Kind Regards, The Croft Medical Centre
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Review titled Great doctors, poor management
Rated 1 star out of 5
by Anonymous - Posted on 19 September 2023
Impossible to get an appointment either on phone or by logging in. Even to get a telephone consultation you have to go in physically to the practise at 8 am. I suspect this is deliberate by the frontline staff to keep patient numbers low because eventually they will give up trying to access their doctors. It's been like this since pandemic. Wasn't great before that either. Frontline staff can be quite rude at times. Shame because if you can get to see a doctor, they are great.
Visited September 2023
Review titled The Croft Medical Centre
Replied on 05 September 2024
Dear Anonymous, I am sorry to hear of your experience with us, I would like to assure you that we have made significant improvements since this time and I hope that any recent experiences have been much better. Kind Regards, The Croft Medical Centre