The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Understanding
Rated 4 stars out of 5
by Gina - Posted on 29 October 2024
The doctor was understanding and empathetic to my needs and considered options with me. They allowed me to make an informed choice.
Visited October 2024
Review titled The Broadway Surgery
Replied on 01 November 2024
Thank you for your very detailed feedback which was very good to see. We will ensure our doctor is made aware of this at the next clinical meeting. Regards, Practice manager.
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Review titled Good GPs Admin Side Needs Improvement
Rated 3 stars out of 5
by Anonymous - Posted on 03 October 2024
GP was attentive, gave helpful explanations and advice. Cannot fault her. Telephone consultation was booked for 10am, despite reminders indicating appointment would be any time between 9am and 11am. Tried to call surgery to check if perhaps I'd missed the call or appointment had been cancelled but couldn't get through. Emailed surgery only to be told appointments don't run to time and depends on how clinic runs on the day. Actual call was received just after 12.15pm. Some variations in time are to be expected, but it is not acceptable to have an appointment time of 10am, to be told to expect a call between 9am and 11am but not to receive a call until 12.15pm. This is especially the case given that appointments are randomly cancelled without notifying patients (as happened to me recently in relation to an appointment arranged at the request of the surgery with the in house pharmacist). Essentially this means that patients are waiting hours not knowing if the appointment is just delayed or not taking place.
Visited October 2024
Review titled The Broadway Surgery
Replied on 01 November 2024
Thank you for your feedback. I apologise for the delay, but on receiving this we have decided to inform patients that they will receive a call on the day either morning or afternoon. Regards, Practice manager Hopefully, this will helps patients rather than waiting for an appointment at a particular given time.
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Review titled Great practice not
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2024
Waited in queue position one for 20 mins. Remained unanswered. Impossible to get an appointment here. When you call at 8am, it's says on the day appointments are gone. How is that possible. The reception staff have no empathy, it's tough attitude from them. They talk with a dull tone, like you just woke them up. Try tomorrow, call at 8am they say. Really. I tried for months at 8am, redialled 62 times. Nothing. What do they do in that place. You walk in and the place is empty. They need investigating.
Visited October 2024
Review titled The Broadway Surgery
Replied on 01 November 2024
Thank you for your feedback and opinion. As this is anonymous I am sorry, but I cannot investigate on possible false allegations. Please contact me if you wish to discuss anything further. Regards, Practice manager
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Review titled Good explanation
Rated 5 stars out of 5
by Venkatasivakumar Boyalakuntla - Posted on 26 October 2024
Doctor gave me good advice able to suggest further analysis suggested iron tablets also urine and stool tests are suggested . Regarding blood tests gave me good explanation
Visited October 2024
Review titled The Broadway Surgery
Replied on 01 November 2024
Thank you for your positive feedback. We will ensure that our doctors are made aware of this at the next clinical meeting. Regards, Practice meeting
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Review titled Poor experience
Rated 1 star out of 5
by Anonymous - Posted on 02 October 2024
Have attended this GP for years but it’s just not working for patients anymore. Unable to get appointments- even e consults never working. When you do get an appointment it’s usually a locum who literally doesn’t care - I was cut off giving my medical history and not explained the side effects of the medication I was prescribed. Refused a review appointment even though I explained I had waited weeks for this appointment and didn’t want to be left if things weren’t working. Appointments are all telephone and mine lasted 7 mins so no excuse for me to have not been fully informed but Dr just wanted me off the phone. No duty of care.
Visited October 2024
Review titled The Broadway Surgery
Replied on 01 November 2024
Thank you for your feedback. I am sorry you feel unhappy with our service. May I please inform you that we have now employed two new doctors as permanent members of the team, and hopefully this will improve our service level. We have struggled for the past two years with difficulties in employing. Regards, Practice manager
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Review titled good practice
Rated 5 stars out of 5
by Sihlesenkosi - Posted on 07 September 2024
I had the pleasure of seeing an advance nurse practitioner today, and I am genuinely impressed with the care I received. From the moment I walked in, she made me feel at ease with her warm and welcoming demeanor. Her thorough approach and clear explanations helped me understand my health concerns in a way that was both comforting and informative. I left the appointment feeling reassured and well-informed, I am grateful for her support and would highly recommend her to anyone. Thank you
Visited September 2024
Review titled The Broadway Surgery
Replied on 01 November 2024
Thank you for your positive comments and feedback. We will ensure she is made aware of this at our next clinical meeting. Regards, Practice manager
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Review titled Most badly run surgery I’ve ever come across
Rated 1 star out of 5
by Tina - Posted on 30 August 2024
After requesting a prescription last Friday by e-mail for my 88 year old mother who is a bad diabetic , for eye drops needed after a cataract operation, I was told by e-mail that they would be ready yesterday (Thursday 29 th August) My mother phoned the chemist yesterday to see if they were ready.They were not !!!!! She phoned the dr, to see what was happening and they said they would phone her back … They didn’t!!!!! I rang the dr myself this morning to be told the prescription was in with the doctor and they didn’t know when it would be ready My mother has now been without these eye drops for 5 days now, and still doesn’t know when she will get them If something goes wrong with her eyes I am holding the Broadway surgery totally responsible
Visited August 2024
Review titled The Broadway Surgery
Replied on 04 September 2024
Thank you for your feedback. I apologise for the delay, but one of the Dr's had a query on the issue I believe. I understand that you have liaised with me on email and all was resolved to your satisfaction. I understand the frustration and we do apologise for that. Regards, Admin team
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Review titled Appointment with pharmacist
Rated 2 stars out of 5
by Lisa Barden - Posted on 09 August 2024
I have waited since 1pm today for a telephone consultation with the pharmacist to discuss test results. It is now 8pm and have not received a phone call. I have tried 4 times to call the surgery to ask advice and each time was on hold for extended periods. This level of service is not good enough.
Visited August 2024
Review titled The Broadway Surgery
Replied on 13 August 2024
Dear Lisa, Thank you for your feedback. I do apologise I believe there were admin issues with the appointments system. We have discussed today with you on email. Again, please accept our apologies. Regards, practice manager
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Review titled Very Poor practice.
Rated 2 stars out of 5
by Anonymous - Posted on 06 July 2024
I have been registered at this practice for over30 years. For the last 3 years at least it has been a nightmare trying to get any apmts. When I try to book an apmt either by phone or on line even at 1 minute past 8am when the practice opens I'm told that there are no apmts available. I have not seen any available apmts on line for the last 3 years, yet the rude staff at the reception always tell you to book Apmts on line. I doubt if the Apmt Page actually works or ever updated. I was turned away when I visited the practice requiring to see a GP as I had a problem with my right Eye which eventually I went privately for assistance, which turned out to be Conjectivitis. I spend 4 days ringing for an Apmt to get an Apmt for Blood test Review which the practice Text me to Book an Apmt and was being told No Apmts available until I insisted and then immediately was offered a Telephone call or a Face - Face Apmt for the next day. !! This is how I got to see a Doctor in the last 3 years. If I do not have an Apmt to Review my medication when I'm asked to do so, how I'm I going to get my usual Repeat Medication as I'm a Type 2 Diabetes patient.
Visited July 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your feedback. I am sorry you are disappointed. Our appointment system is used every day with on the day appointments, pre booked appointments, urgent appointments, nurse appointments, pharmacists appointments. To maintain good patient care for our diabetics routine bloods are required so that medication is monitored. It is difficult to liaise with an anonymous patient. We do a zero tolerance policy which is in effect as we do not accept any type of shouting or demands to any member of staff. Regards, practice manager
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Review titled Excellent blood test
Rated 3 stars out of 5
by Helen Craddock - Posted on 17 July 2024
Very good experience of blood test. Speedy and expertly completed. Appointment on time. More available blood test appointments would improve the service.
Visited July 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your feedback. We are pleased your patient journey was to a high standard I will ensure the practice nurse is made aware of this at out next practice meeting. We are aiming to expand this service. Regards, practice manager