The Adam Practice
117 Longfleet Road, Poole, Dorset, BH15 2HXContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Adam Practice.
Reviews
-
Review titled Lost prescriptions, unanswered phones
Rated 1 star out of 5
by Dennis - Posted on 07 October 2024
Ordered a prescription on the 1st October and went to pick it up today. Adam Practice have failed to send the prescription for the umpteenth time and have not answered their phones to rectify this.
Visited October 2024
Review titled The Adam Practice
Replied on 08 October 2024
Dear patient, Thank you for your feedback and we are sorry to hear you weren’t satisfied with your recent contact with the practice. To allow us to investigate this issue fully, please submit a Klinik form using the ‘General Enquiries’ tile. Kind regards, The Adam Practice.
-
Review titled Long waiting times
Rated 2 stars out of 5
by Sarah green - Posted on 23 September 2024
I filled in a klinik form got an appt for 3.50, got there in plenty of time was waiting an hour with “2 people in front of me” I was told that each appt is 10 mins long so if u had a couple of problems u would have to book a double appointment, so why is it when I am waiting, a patient gets called in and is still in with the doctor 20 or 30 mins later, when I had a blood test I was told to come back another time as they could not do the blood test in 10 mins, so I don’t know why some people are 20 or 30 mins in with a doctor on a 10 min slot!??? I’m still waiting now 40 mins late
Visited September 2024
Review titled The Adam Practice
Replied on 08 October 2024
Dear patient, Thank you for your feedback and we are sorry to hear you weren’t satisfied with your recent contact with the practice. To allow us to investigate this issue fully, please submit a Klinik form using the ‘General Enquiries’ tile. Kind regards, The Adam Practice.
-
Review titled Poor service
Rated 2 stars out of 5
by William Parnell - Posted on 14 August 2024
Point 1 I tried to book a vaccine appointment on the link you sent me, it doesn’t work, I told your receptionist and she just said “I know”. I am unable to get to a different location to have the treatment and was told, it’s there or nowhere! Point 2 I requested a repeat prescription for Trulicity 4.5mg and have waited so long for it to be verified that Lloyds pharmacy has cancelled the prescription. This drug is very difficult to source, I have only one dose left, what am I supposed to do!
Visited August 2024
Review titled The Adam Practice
Replied on 09 September 2024
Dear Mr Parnell, Thank you for your feedback and we are sorry to hear you weren’t satisfied with your recent contact with the practice. To allow us to investigate this issue fully, please send your concerns to tap.patientfeedback@dorsetgp.nhs.uk along with your details. Kind regards, The Adam Practice.
-
Review titled Answering phones
Rated 3 stars out of 5
by Sara Morrell - Posted on 29 August 2024
I am on the phone to the practise as I type, after the answer machine said I was second in line I am still here 1hr later the automatic answer machine has gone and its just ringing, this happened on my first call this morning but that time I got to first place and then waited on the ringing phone for 45 mins with no answer? I appreciate you are busy but how did that happen.
Visited August 2024
Review titled The Adam Practice
Replied on 09 September 2024
Dear Ms. Morrell, Thank you for your feedback and we are sorry to hear you weren’t satisfied with your recent contact with the practice. To allow us to investigate this issue fully, please send your concerns to tap.patientfeedback@dorsetgp.nhs.uk along with your details. Kind regards, The Adam Practice.
-
Review titled No Call
Rated 3 stars out of 5
by Anonymous - Posted on 09 April 2024
Rushed home to await GP call to discuss my blood tests results of seven weeks ago. Phone Call due between 14.00hrs and 18.30hrs. No phone call was received.
Visited April 2024
Review titled The Adam Practice
Replied on 19 April 2024
Dear patient, Thank you for your feedback. We welcome all feedback in an effort to improve our service for all patients. In enable us to look into your concerns, could you please contact the practice at tap.patientfeedback@dorsetgp.nhs.uk with your details. Kind regards, The Adam Practice.
-
Review titled No Complaints to Dr Nurses Recepition
Rated 5 stars out of 5
by Mary - Posted on 28 February 2024
Needed to see Dr appointment arranged. While I have no complaints with Dr I need to question why the benches to sit on right outside Dr o room. The lady and her husband heard everything that was discussed with me and they were commenting on I need to go to hospital and other things. My husband was sat opposite them and heard her. This is not acceptable. Please can I make a request and suggest benches be removed for the privacy of other patients. Thank you. Once again adams practice in poole,they are excellent and really look after their patients.
Visited February 2024
Review titled The Adam Practice
Replied on 14 March 2024
Dear Mary, Thank you for feedback and for bringing this issue to our attention. We are aware that this particular seating area is incorrectly positioned and our estates team are taking steps to resolve the matter as soon as possible. Kind regards, The Adam Practice.
-
Review titled Great practice Klinik form works well amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 10 August 2023
Thankyou put a Klinik form I today, phoned within a few hours and appointment later in the day first class service Thankyou all
Visited August 2023
Review titled The Adam Practice
Replied on 29 April 2024
Dear patient, Thank you for your kind feedback. Whilst we appreciate all patient feedback, it is encouraging to hear word of praise. We will pass your feedback onto the team. Kind regards, The Adam Practice.
-
Review titled Unacceptable lack of response
Rated 2 stars out of 5
by Steve Mannouch - Posted on 29 August 2023
When will Adams Practice actually decide to respond to my requests for HeyPharmacist App codes and medication availability modification through Klinik? 18 days (so far) lack of action is totally unacceptable and has now resulted in a simple request escalating into my 2 80+ year old parents not having access to certain daily medication and an inability to order monthly prescriptions from the Pharmacy. The Triage system is obviously not working correctly and requests are getting deprioritized into oblivion or ignored. The Klinik system is unavailable more than it is available (office hours only, not available on Sat, Sun or Bank Holidays) with no other method of submitting emails during those ‘off’ times. A typically 35min telephone wait will inevitably get you routed back down the Klinik type triage response. This is not the first time this Carer has experienced lack of communication and very poor response to requests and therefore I conclude there must be many other Adam Patients experiencing it as well. Adams is either undermanned or staff are ‘forgetting’ tasks assigned to them. Just what is going on?
Visited August 2023
Review titled The Adam Practice
Replied on 30 August 2023
Thank you for your feedback, which the Practice welcomes, in an effort to improve its services. To enable us to look into these issues you are experiencing, could you please contact us at tap.patientfeedback@dorsetgp.nhs.uk In the meantime, I would like to apologise for the inconvenience this has cause both yourself and your parents. We aim to get the matter resolved as soon as possible. Many thanks Janine Taylor Group Operations Manager
-
Review titled Awful practice
Rated 1 star out of 5
by Charlie Loveland - Posted on 22 June 2023
The last 4 times I have tried to collect my repeat prescription, they've not had it in. Everytime I've had to sort this out I've gone days without my medication, having to call 111 for an emergency prescription and spending more money just because the Adams Practice can't keep track of it's on patients prescriptions. It's got to the point I'm actually stopping the medication because of how often I have to go without it, due to how useless this practice is at sorting it out. The staff don't seem like that have any care or idea in how to do their job, it's honestly atrocious. If you have the opportunity do not use this practice.
Visited June 2023
Review titled The Adam Practice
Replied on 29 June 2023
Thank you for your feedback, which the Practice welcomes, in an effort to improve its services. We always aim to provide a timely and efficient repeat prescription service in partnership with our local Pharmacies. Having looked into your case, we would be grateful if you could contact your local Surgery so that we can provide you with advice and guidance on how to ensure you maintain a regular supply of your medication. Many thanks Janine Taylor Group Operations Manager
-
Review titled Difficult to Communicate
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
Trying to manage the care of my two 80+ year old parents while living my own daily life is difficult if you cant establish a two-way dialogue with their Surgery via email. The Klinic on-line system is more ‘temporarily disabled’ than operational, and now we are told that it is only available during working hours despite it being accessible overnight in the past (but still shut down every weekend)! There are no alternative email addresses for communication, no way to submit pictures, blood pressures, or letters except by hand or post and they even managed to scramble both my parents Systmonline prescription issue dates. I don’t have ability to wait an average of 35 minutes for a telephone que during my working day! Elderly patients don’t normally have the eyesight, concentration or ability to understand the nuances and inflexible procedures of websites. The practice has pushed everything to on-line communication which is probably great for their Triage system but don’t give the patients the ability to achieve 2-way communication. Thankfully I myself am not at patient of the Adam Practice. What is going on here? Not a practice for the elderly or their Carers.
Visited March 2023
Review titled The Adam Practice
Replied on 02 May 2023
Thank you for your feedback. I am sorry to learn of your difficulties accessing the practice on behalf of your elderly parents. We would like to look into ways in which we can support you to ensure a more seamless process. To enable us to do this, please contact us at tap.patientfeedback@dorsetgp.nhs.uk Many thanks Janine Taylor Group Operations Manager