Sutton Benger Surgery
Chestnut Road, Chippenham, Wiltshire, SN15 4RPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 14 June 2024
From receptionists to nurses and the doctor, this practice makes you feel at ease. The doctor was caring, explaining what he thought was the best course of action. Felt fully supported.
Visited June 2023
Review titled Sutton Benger Surgery
Replied on 17 June 2024
Dear Patient, Thank you so much for your kind words! We are pleased to hear that our team made you feel at ease and supported. Your feedback means a lot to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very pleasant gp and staff but still some concerns
Rated 3 stars out of 5
by Anonymous - Posted on 11 May 2023
The staff are always pleasant and try their best to be helpful but I'm afraid that there are still some issues regarding being able to book a urgent appointment so in the end I had to pay to have a video call with a private gp who then advised me to get a face to face with my GP asap . I then explained this on the patford house site and got an appointment in 10 days. I just feel that the system is still not as it should be. If you go into the surgery at Sutton benger the staff are very helpful and try their best but if you phone the calne number you are unable to make an appointment as they can't see the booking system. The GP told me that the new system of patches in now up and running as I know that doctor link was stopped awhile ago so I hope this works better. I think that it's such ashame that everything has become much less patient focussed over the last few years. I feel that the Sutton benger surgery, in particular is working as a part-time practice as there are very few patients in the surgery when ever you go in. The pharmacy is also manned for very limited times. I do hope some of these issues are addressed as especially for elderly people and young families having a reliable and accessible doctor's surgery in a rural area is vital .
Visited May 2023
Review titled Sutton Benger Surgery
Replied on 20 May 2023
We are pleased to hear of some positives but we are so sorry to hear of your frustrations but thank you for taking the time to raise them. If you would like to meet to discuss patient services in further detail I would be happy to plan a meeting. I can be reached on julie.taylor167@nhs.net - Best wishes - Julie
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Review titled Very welcoming
Rated 5 stars out of 5
by Anonymous - Posted on 12 May 2023
Arrived for my first visit. Made to feel welcome. Doctor was very professional and helpful, whilst also making me feel very relaxed.
Visited May 2023
Review titled Sutton Benger Surgery
Replied on 20 May 2023
Thank you so much for leaving this review. It is most welcomed and very much appreciated. Best Wishes – Julie Taylor – Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 May 2023
Excellent service with a doctor who explained everything in a very pleasant manner and in clear detail.
Visited May 2023
Review titled Sutton Benger Surgery
Replied on 20 May 2023
Thank you so much for leaving this review. It is most welcomed and very much appreciated. Best Wishes – Julie Taylor – Operations Manager
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Review titled Friendly Local Service
Rated 4 stars out of 5
by Richard - Posted on 24 May 2023
Sutton Benger Surgery is a friendly village-based surgery. Although it is not a large s is more than made up for by the friendly, courteous and helpful service which is provided to the local community. The next nearest GP practice is several miles away. All GP surgeries seem to be inundated with requests for appointments these days, and Sutton Benger is no exception. When all is said and done, I’m happy to be a patient at this practice.
Visited May 2023
Review titled Sutton Benger Surgery
Replied on 26 September 2023
Thank you for your kind words and positive feedback! We greatly appreciate your support and are pleased to hear that you find our village-based surgery friendly, courteous, and helpful. We understand the challenges with appointment availability, and we're working hard to provide the best care possible to our local community. Your satisfaction as a patient means a lot to us. Thank you for choosing Sutton Benger Surgery!
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Review titled Sutton Benger good, Patford House poor
Rated 3 stars out of 5
by Anonymous - Posted on 17 May 2023
Sometimes very good service but it’s inconsistent usually relating to booking and telephone communications
Visited May 2023
Review titled Sutton Benger Surgery
Replied on 20 May 2023
Thank you so much for leaving this mostly positive review. It is most welcomed and very much appreciated. Best Wishes – Julie Taylor – Operations Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 18 May 2023
Dr very easy to communicate with and didn't try to rush me. Receptionist pleasant. A positive experience altogether.
Visited May 2023
Review titled Sutton Benger Surgery
Replied on 26 September 2023
Thank you for your kind words! We're delighted to hear that you had a positive experience with our team. We're committed to providing excellent care and ensuring open communication with our patients.
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Review titled Not applicable
Rated 3 stars out of 5
by Anonymous - Posted on 14 May 2023
I received a telephone appointment so unable to comment on the practice. I felt that the the length of time I had to wait for the appointment to become available was not acceptable, especially as my conversation lasted approximately three and a half minutes.
Visited May 2023
Review titled Sutton Benger Surgery
Replied on 20 May 2023
We are so sorry to hear of your frustrations but thank you for taking the time to raise them. If you would like to meet to discuss patient services in further detail I would be happy to plan a meeting. I can be reached on julie.taylor167@nhs.net - Best wishes - Julie
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Review titled Understanding
Rated 5 stars out of 5
by John Kingston - Posted on 28 May 2023
I have not seen a doctor for some while .they seem to come and go quite frequently.I thought my experience was very good.shame it takes elongated to arrange a consultation
Visited May 2023
Review titled Sutton Benger Surgery
Replied on 26 September 2023
Thank you for taking the time to write this mainly positive response. Appointments remain of great importance to us and we will strive to continue to improve services in the area. Best wishes Julie Taylor - Operations Manager
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Review titled Greatly Improved
Rated 4 stars out of 5
by Nigel Fairley - Posted on 16 June 2023
I was dealt with promptly when I requested to see a GP (through the messaging service). Appointment was within two working days. Communication has vastly improved. Warm welcome at the Sutton Benger Surgery. Appointment was on time and was not rushed - all questions were answered and I felt re-assured. A way forward was identified.
Visited May 2023
Review titled Sutton Benger Surgery
Replied on 26 September 2023
Thank you for your kind review! We're delighted to hear that you had a positive experience at Sutton Benger Surgery. It is great to know that you felt reassured and had all your questions answered during your appointment. We look forward to continuing to provide you with excellent service in the future.