Sutton Benger Surgery
Chestnut Road, Chippenham, Wiltshire, SN15 4RPContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Sutton Benger Surgery.
Reviews
-
Review titled Still short of perfect!
Rated 3 stars out of 5
by Helen Watts - Posted on 10 June 2023
Attended medication review as requested by surgery (2 months late). Receptionist polite and Nurse friendly and professional, so overall a good experience. Ruined by a text chastising me for Not attending and a warning, followed a few minutes later with an apology. Thanks for the apology but this mishap should Not have happened. Human error I'm afraid, someone forgot to mark my attendance and the computer responded as only computers do. Overall getting better, still annoyed at the short sightedness of not making a fuller, better use of Sutton Benger surgery. And where are all my Sutton Benger Dr's and Receptionists of old?
Visited June 2023
Review titled Sutton Benger Surgery
Replied on 26 September 2023
Thank you for your feedback. We apologise for the text message mishap and any inconvenience it may have caused. We appreciate your understanding and will work to improve our processes. Your input helps us make necessary changes to provide the best care possible. We value your loyalty to Sutton Benger surgery and acknowledge your concerns about staff changes. We'll strive to continue improving our services. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Not good
Rated 1 star out of 5
by Anonymous - Posted on 30 June 2023
Wanted a second opinion with my health issues and the doctor this time and first time did not do any test just what they think and what a computer says, I am in pain daily for years now and had enough of this surgery not listening to me I got issues which keeps me awake at night doctors eint listen
Visited June 2023
Review titled Sutton Benger Surgery
Replied on 26 September 2023
We are very sorry to hear about your frustrating experiences with our healthcare team. Your concerns are important to us, and we deeply regret any inconvenience you've faced. We value your feedback and take it seriously. Please know that we are committed to providing the best possible care and will work diligently to address your health concerns. If you'd like to schedule an appointment or discuss your situation further, please don't hesitate to contact us. Many thanks, Julie Taylor - Operations Manager
-
Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2023
Very helpful , polite and friendly staff. Had no problems booking an appointment. No problems ordering a repeat prescription and am informed by text message when it is ready for collection.
Visited June 2023
Review titled Sutton Benger Surgery
Replied on 26 September 2023
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our staff and our services. Your feedback is greatly appreciated.
-
Review titled Lovely little practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 June 2023
Always a good experience here. Staff are cheerful and friendly. The GP I saw was very good, helpful and caring.
Visited June 2023
Review titled Sutton Benger Surgery
Replied on 26 September 2023
Thank you for your kind words! We're delighted to hear that you had a positive experience with our cheerful and friendly staff, and that your GP was helpful and caring. Your health and well-being are our top priorities, and we're here to provide the best care possible. Many thanks, Julie Taylor - Operations Manager
-
Review titled Satisfactory visit
Rated 4 stars out of 5
by Jennifer Birch - Posted on 16 June 2023
Receptionist - friendly, efficient Doctor - thorough consultation. Very helpful. Was willing to talk through treatment options. No feeling of pressure or being buried.
Visited June 2023
Review titled Sutton Benger Surgery
Replied on 26 September 2023
Thank you so much for your positive review! We're delighted to hear that our receptionist provided a friendly and efficient experience for you. Our doctor takes pride in offering thorough consultations and discussing treatment options without any pressure. We appreciate your feedback and look forward to continuing to provide excellent care. Many thanks, Julie Taylor - Operations Manager
-
Review titled Excellent customer service
Rated 5 stars out of 5
by Katherine - Posted on 05 June 2023
My first visit here and I was very surprised, this surgery is how doctors used to be. The set up is friendly and helpful. The young receptionist was brilliant and very helpful credit to her please.
Visited June 2023
Review titled Sutton Benger Surgery
Replied on 26 September 2023
Thank you for your kind words! We're thrilled to hear about your positive experience during your first visit. Our team is dedicated to providing excellent care. We'll make sure to pass along your appreciation to our receptionist. Kind regards Julie Taylor, Operations Manager
-
Review titled Great practise
Rated 5 stars out of 5
by Mollie Hawker - Posted on 09 June 2023
All of the staff were friendly and professional, I was seen at my appointment time with no waiting.
Visited June 2023
Review titled Sutton Benger Surgery
Replied on 26 September 2023
We appreciate your positive feedback! Thank you for choosing our services, and we're glad to hear you had a great experience with our friendly and professional staff. Kind regards Julie Taylor, Operations Manager
-
Review titled Awful practice
Rated 1 star out of 5
by Katharine quinlan - Posted on 17 June 2023
Have been waiting 6 weeks for HRT prescription. Told only last week in short supply. GP appointment was made for me (to discuss alternatives apparently ) without informing me what appointment was for or why it had been made; I nearly cancelled thinking it was an error. Told both pharmacy and GP that I didn’t want synthetic hormones, but was told nationwide there was none to be had ( utrogestan). Reluctantly took a prescription for provera, which their pharmacy had no stock of, so took to Morrisons to be told they had plenty of utrogestan. At no point did anyone suggest going to a different pharmacy! Implication from GP was months of shortage with no alternative!! So fed up with this surgery and it’s rubbish care and provision. This is another lie in a long list of poor provision, and every time I go into surgery I hear other patients complaining of poor care or unable to access care or medication in a timely fashion.
Visited June 2023
Review titled Sutton Benger Surgery
Replied on 26 September 2023
We are very sorry to hear about the frustration and inconvenience you've experienced in your interactions with our practice. Your feedback is crucial to us. We are sorry to hear about the challenges you faced in obtaining medication. Your frustration with the perceived shortage and the implication of months of difficulty accessing the medication is certainly valid. We are committed to providing you with the best care possible, and we will work diligently to ensure that such situations do not occur in the future. We appreciate your patience and your feedback, as it helps us identify areas for improvement.
-
Review titled Excellent doctor
Rated 5 stars out of 5
by Rita Bush - Posted on 30 June 2023
I had a very good experience with the lady Doctor. She was kind and listened to what was bothering me with my health . She explained in layman terms about my condition and showed me pictorial examples from the Internet. I left feeling very positive
Visited June 2023
Review titled Sutton Benger Surgery
Replied on 26 September 2023
Thank you so much for your kind words! We're thrilled to hear about your positive experience with our lady doctor. Providing compassionate care and clear explanations is our top priority, and we're glad you felt heard and informed about your health. Many thanks, Julie Taylor - Operations Manager
-
Review titled Easy parking lovely building friendly team
Rated 5 stars out of 5
by Anonymous - Posted on 01 July 2023
Friendly small practice Lots of information displayed Amazing pharmaceutical team Doctors very approachable and a very relaxed , comfortable environment
Visited June 2023
Review titled Sutton Benger Surgery
Replied on 26 September 2023
Thank you for your kind words! We're delighted to hear that you had a positive experience at our small practice. Our goal is to create a friendly and comfortable environment for our patients, and it's reassuring to know that you found our pharmaceutical team and doctors approachable. We're committed to providing you with the best care and information. Many thanks, Julie Taylor - Operations Manager