Stephenson Park Health Group
Station Road, Forest Hall, Newcastle Upon Tyne, NE12 9BQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Can't get through to speak to anyone
Rated 1 star out of 5
by Chris Jarvis - Posted on 16 November 2022
I wanted test results it took 30 min to get through, I had an appointment then it was moved I tried to get through but no chance, still waiting for a telephone call back delayed due to staff sickness ,this surgery has went downhill I don't know how bad it can get ,it used to be a great practice
Visited November 2022
Review titled Stephenson Park Health Group
Replied on 20 November 2022
Thanks for your feedback. Unfortunately I feel the NHS is under so much pressure now I can't offer huge reassurance sudden changes will make big differences. Unfortunately in the last 18 months the number of telephone calls to the surgery has DOUBLED (with patient numbers being static). On some days there is a call into the surgery every 20 seconds. Funding hasn't increased significantly and with other costs such as rent and heating and electric costs being taken into account funding for this year is lower than before. Despite this we have offered more appointments than every before and more phone lines than ever before. Unfortunately non of this is enough to cope with the statistic that in the last 12 months our populations consulted on average 1.8 more times than they did pre covid. That may not seem a lot on an individual level but for our practice that patients wanting over 36,000 more contacts in the year. Unfortunately nationally available appointment data isn't largely accurate as many appointments are missed off but we have more appointments now than ever before but it just cannot keep up with spiralling demand. In September 2022 General Practice in England provided almost 30 million appointments - thats half the population of the country seeing with the vast majority of these being face to face. In our practice over 75% of the registered patients had an interaction with the practice! We are looking to move to a much more significant digital offer by 2023 to enable more patients to get what's needed more efficiently for both the NHS and the patients. Currently though all patients can access their medical records by signing up online and this would include test results. Should you still not have your results please complete an electronic request via our website https://www.stephensonparkhealth.co.uk as this will be the quickest way to get them Many thanks Dr Lunn
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 November 2022
The GP was highly proactive in what was required and had gone above and beyond recommended other options, so we had a choice. She guided us as to what the next steps are for the issue and the necessary action needed.
Visited November 2022
Stephenson Park Health Group has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Brian McBean - Posted on 16 November 2022
Just recently joined this practice, needed to ascertain how to order my repeat medication, reception staff extremely helpful.
Visited November 2022
Stephenson Park Health Group has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 November 2022
Recently had to attend for my vitamin B12 injection, nurse called for me on time and was in and out within a few minutes. Have been with this practice for over 30 year and chose to stay registered here even when I moved from Forest Hall to Killingworth.
Visited November 2022
Stephenson Park Health Group has not yet replied.