Staunton Group Practice
Morum House Medical Ctr, 3-5 Bounds Green Road, Wood Green, London, N22 8HEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not impressed
Rated 2 stars out of 5
by Naima C - Posted on 06 November 2024
I have been having issues with urinary tracked infections since beginning of the year. This will be my third episode of it this year. I just get fobbed off with anti biotics. The clinician I spoke to this morning said i have only had it once before. I explained that earlier this year i had to go A & E because of severe pain I was precribed anti biotics. I don’t understand why there are no further investigations I was just told to take more antibiotics and await culture results. This is not what the nhs guidelines suggests for recurrent UTI. Nobody cares !
Visited November 2024
Staunton Group Practice has not yet replied.
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Review titled Caring staff
Rated 4 stars out of 5
by Jo. White - Posted on 31 October 2024
A Physician Associate who saw me today really does go out of her way to help you. She is extremely professional and efficient along with a warm and caring approach which is all very, very reassuring when you are unwell.
Visited October 2024
Review titled Staunton Group Practice
Replied on 01 November 2024
Dear Jo. White, Thank you for taking the time to provide feedback regarding your consultation with one of our Physician Associates. I am pleased that you had a good experience, and you found her consultation with you efficient, caring and reassuring. This is the experience we want our patients to have when they have an appointment or an encounter with any of our staff. Thank you once again for sharing your experience. Kind Regards Patricia Idusogie Practice Manager
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Review titled Great treatment
Rated 5 stars out of 5
by Mr C. Twomey - Posted on 13 September 2024
I called to the practice and was given an appointment later on the same day. The nurse was excellent and dealt with my hearing issue immediately, she also called in the skin care specialist to look at suspicious growths and I was referred to a cancer clinic. Both staff were superb, I was treated as a person, not just a medical problem. I cannot speak highly enough of these professionals, well done, thank you to both!
Visited September 2024
Review titled Staunton Group Practice
Replied on 16 September 2024
Dear Mr Twomey Thank you for taking the time to share the experience you had getting an appointment and the attention you were given by the clinicians you saw. I am pleased that you were attended to with urgency and care. Thank you once again for sharing your experience. Kind Regards Patricia Idusogie Practice Manager.
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Review titled Great Practice
Rated 5 stars out of 5
by Noel - Posted on 10 September 2024
I have no problems in getting an appointment to see a doctor. I had an appointment on the 9th Doctor took time with me and was very thorough was happy with my appointment.
Visited September 2024
Review titled Staunton Group Practice
Replied on 11 September 2024
Dear Noel, Thank you for sharing your experience about getting an appointment to see one our GP's. Glad that you had all the time you needed for your appointment and the fact that the GP you saw was very thorough. I appreciate the feedback, this feedback will be shared with our staff for the purpose of learning. Kind Regards Patricia Idusogie Practice Manager.
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Review titled A Very Caring Practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 August 2024
The Check in at the given date and time was very welcoming and efficient . The short waiting time was punctuated with frequent attention and follow up by the staff. The clinical staff was quite warm and prompt in recording patient history and then conducting the required health checks and samples for lab tests. Resassuring at every step and then ensuring quick followups and updates.All in all an exemplary Practice worth emulating by others in the NHS footprint.
Visited August 2024
Review titled Staunton Group Practice
Replied on 21 August 2024
Dear Patient, Thank you for taking the time to leave a review about the service you received from the surgery yesterday. I am pleased that you had a pleasant experience while you were attended to by one of our clinicians. Your feedback will be shared with our staff to encourage the staff to go above and beyond to provide a good service to our patients. Once again, thank you for sharing your experience, we value your feedback. Kind Regards Patricia Idusogie.
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Review titled Wonderful Pharmacist
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2024
A wonderful Pharmacist helped myself and my son with an enquiry which was quite complex. So professional and helpful and she listened intently to my concerns. She is very knowledgeable and helpful beyond words. What a lovely lady. What an exceptional experience that was Thank you so much for all your help. Best wishes for your birth of your baby!
Visited August 2024
Review titled Staunton Group Practice
Replied on 02 August 2024
Dear Patient, Thank you for leaving such a nice compliment about one of our Clinical Pharmacist. I am pleased she was able to answer all your questions and address and queries you had. This feedback will be shared with our staff as this the kind of experience and care I want all our patients to have. Thank you for taking the time to leave your feedback. kind regards Patricia Idusogie Practice Manager.
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Review titled Great pharmacist
Rated 4 stars out of 5
by Soheni - Posted on 04 August 2024
The clinical pharmacist who called me to check about medications I'd ordered as I was going on holiday overseas was great, and did all the necessary checks whilst helping me to get what I needed as quickly and smoothly as possible. His manner was professional and he was very helpful.
Visited July 2024
Review titled Staunton Group Practice
Replied on 05 August 2024
Dear Soheni, Thank you for sharing the experience you had with one of our clinical Pharmacist today. I am pleased that your consultation was timely, professional and addressed all your needs. I will share your feedback with the clinical Pharmacist and staff. Kind Regards Patricia Idusogie Practice Manager.
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Review titled Great follow up
Rated 5 stars out of 5
by Panayiotis economou - Posted on 17 July 2024
After I received a letter for my mother's medications I made a phone appointment to discuss certain information. the chemical clinician contacted me and was very helpful and explained all I needed.
Visited July 2024
Review titled Staunton Group Practice
Replied on 24 July 2024
Dear Mr Panayiotis, Thank you for the feedback about one of our Clinical Pharmacist. I am pleased that you found your consultation with our Clinical Pharmacist very helpful and your questions were explained to your satisfaction. We appreciate the feedback. Kind Regards Patricia
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Review titled Amazing Social Prescriber Worker
Rated 5 stars out of 5
by Aneta Czapiewska - Posted on 25 June 2024
She was very helpful and understanding. She gave me a lot of practical advice. She helped me face adversities in my life.
Visited June 2024
Review titled Staunton Group Practice
Replied on 26 June 2024
Dear Aneta, Thank you for taking the time to share the experience you had with our Social Prescriber. This role of a Social Prescriber is key for general practice and I am pleased that you got the support you need from her consultation with you. Kind Regards Patricia Idusogie Practice Manager.
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Review titled Good practice
Rated 5 stars out of 5
by Mak - Posted on 20 June 2024
I was very pleased the service I received is very satisfactory. The nurse(HCA)who looked after me is very professional and polite to me. I should give 5 stars out 5 stars. After that I had appointment with a lady Dr and I was disappointed as she was hurry to finish with me. While I was in her room and talking her she already called another patient and told me she is running late. Her attitude and behaviour is not satisfactory and lack of professionalism. I will give her 2 stars out of 5 🌟.
Visited June 2024
Review titled Staunton Group Practice
Replied on 22 June 2024
Dear Patient, Thank you for taking the time to acknowledge the Health Care Assistant (HCA) you had a consultation with. I am pleased that you were well taken care off. I am disappointed to learn that you did not have the same experience with one of our doctors. Our GP consultations are 15 minutes, and our aim is not to keep other patients waiting as these patients get upset. Your feedback will be shared with the staff for the purpose of training and learning. Thank you for sharing your experience. Kind Regards Patricia Idusogie