Staunton Group Practice
Morum House Medical Ctr, 3-5 Bounds Green Road, Wood Green, London, N22 8HEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2024
The Male telephone operator was so professional, polite and helpful. He was very considerate when helping me arrange an appointment for my son. When there was an issue with the appointment date, he called me straight away once he became aware of the issue and was able to find me a new appointment. He made the experience exceptional and I am very grateful.
Visited May 2024
Review titled Staunton Group Practice
Replied on 22 May 2024
Dear Patient, Thank you for taking the time to provide feedback about the customer service you received from one of our receptionist. We provide continuous training to our front line staff, to ensure that they provide accurate information and provide good customer service to our patients. Thank you for sharing your experience. Kind Regards Patricia Idusogie Practice Manager.
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Review titled Great doctor
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2024
The doctor was very helpful and he went beyond what I expected i was so.happy and to be honest surprised too
Visited May 2024
Review titled Staunton Group Practice
Replied on 16 May 2024
Dear Patient, Thank you for taking the time to leave a review, regarding the experience you had with one of our doctors today. I am pleased that you found the service from the doctor helpful and beyond what you expected. I appreciate your honesty, that you were surprised at the level of service you received. Kind Regards Patricia Idusogie Practice Manager.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Ange - Posted on 10 May 2024
The Pharmacist was very professional and caring. Answered all my questions and didn’t rush me. Thank you
Visited May 2024
Review titled Staunton Group Practice
Replied on 10 May 2024
Dear Ange, I appreciate the feedback you have provided about one of our Clinical Pharmacist. Thank you for taking the time to provide feedback. Our clinical Pharmacist work hard to ensure that our patients are well informed and heard. Your feedback will be shared with the staff to encourage all staff to provide this kind of service. Kind Regards Patricia Idusogie Practice Manager
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Review titled Amazing GP!
Rated 5 stars out of 5
by Demi Kalli - Posted on 03 May 2024
It was great to finally speak with a GP who had time for me, didn’t judge me and wants to help me. I came away feeling that someone in this profession actually cares and wants to help.
Visited May 2024
Review titled Staunton Group Practice
Replied on 03 May 2024
Dear Ms Kalli, I appreciate you taking the time to provide feedback regarding your telephone consultation with one of our GP's. Our aim is to ensure that every patient is listened to and cared for. Thank you for sharing your experience. Kind Regards Patricia Idusogie Pratice Manager
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Review titled Excellent service from Alba
Rated 3 stars out of 5
by Pauline - Posted on 22 May 2024
I am Deaf. Alba came ro meet me with my name displayed on a piece if paper. She showed interest and care in my condition without being patronising or intrusive. I fekt lustened to and respected. She explained everything clearly, writing things down to ensure I understood. She helped me to book a further appointment with the GP. All round star - thank you Alba.
Visited May 2024
Review titled Staunton Group Practice
Replied on 22 May 2024
Dear Pauline, I appreciate the feedback you have provided regarding your experience at the surgery today. Thank you for appreciating the customer service Alba provided. Your experience will be shared with the staff, to let them know that the good work they are doing is not going unnoticed. Kind Regards Patricia Idusogie Practice Manager.
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Review titled Thank you reception staff!
Rated 3 stars out of 5
by Anonymous - Posted on 29 April 2024
The person at the surgery reception who helped me was brilliant. She was friendly, attentive, ensured that I had the correct form for the test I needed, and afterwards called to remind me of a couple of other things I needed to attend to. Thank you.
Visited April 2024
Review titled Staunton Group Practice
Replied on 03 May 2024
Dear Patient, Thank you for the feedback regarding one of our receptionist. I am pleased you received good customer service. The reception window is a busy place and I am happy that the receptionist took the time to call you to remind of items she felt were important. Your feedback will be shared with the team for the purpose of learning and to encourage other receptionist to go the extra step to provide a good service. Kind Regards Patricia Idusogie Practice Manager
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Review titled Practice has certainly upped it's game recently
Rated 4 stars out of 5
by Anonymous - Posted on 22 April 2024
Last two visits have been very efficient and helpful. It was easy to get the appointment and follow ups have been quick and effective.
Visited April 2024
Review titled Staunton Group Practice
Replied on 23 April 2024
Dear Patient, I appreciate you taking the time to leave us a feedback. I appreciate that you found the service effective, efficient and helpful. Your feedback will be shared with the staff. Our goal is to ensure that all our patients have a positive experience when they visit the practice. Kind Regards Patricia Idusogie Practice Manager
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Review titled Excellent care
Rated 4 stars out of 5
by Mark - Posted on 05 April 2024
Another excellent appointment with clinical pharmacist who has shown a empathetic and responsive approach over a number of appointments. He always takes time to explain issues and discuss options ensuring I have agency in my care. The experience with this member of the team has been exemplary. A credit to the practice.
Visited April 2024
Review titled Staunton Group Practice
Replied on 05 April 2024
Dear Mark, Thank you for taking the time to share the experience you had with one of the clinical Pharmacist whom you had a number of consultations with. I am pleased that you were listened to and the issues you had concerns with regarding your health, were addressed thoroughly and clearly. The feedback will be shared with all staff. Kind Regards Patricia Idusogie Practice Manager
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Review titled Very helpful receptionist
Rated 4 stars out of 5
by Nigel Scott - Posted on 06 March 2024
The receptionist I am not allowed to name was very helpful when I visited the surgery to arrange a monitoring appointment. A courteous and responsive service.
Visited March 2024
Review titled Staunton Group Practice
Replied on 06 March 2024
Dear Mr Scott, I appreciate you taking the time to submit a review about your experience at the reception desk today. It is a very busy reception desk. Our Reception staff make it point to ensure that every patient they encounter is provided with the service they need in a timely manner. Kind Regards Patricia Idusogie Practice Manager.
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Review titled Excellent experience with GP today
Rated 4 stars out of 5
by Anonymous - Posted on 15 March 2024
I was very satisfied with my telephone appointment with a GP at Staunton today. The GP's approach was thorough and not rushed. He viewed my ailment in the wider context of me as a whole person, which is so important to me and is a marker of good care. I am so grateful to GPs like this who are committed to providing this kind of care to their patients despite the great pressure they and the service are under.
Visited March 2024
Review titled Staunton Group Practice
Replied on 18 March 2024
Dear Patient, Thank you for the detailed comment about the experience you had with one of our GP's. I am pleased that you were attended to and provided with the care you needed. Our clinicians are working hard to provide a good service with every patient contact. We appreciate the feedback. Kind Regards Patricia Idusogie Practice Manager.