St John's Medical Centre
High Street, Walsall Wood, Walsall, West Midlands, WS9 9LPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No you can’t see a Doctor!
Rated 1 star out of 5
by Anonymous - Posted on 11 June 2024
Had a tic bite. Rang surgery at 8am requesting appointment /phone call. Told Doctor would call. Received text 2 hours later no appointments, go to the Manor. Rang up as could not get there. Suggested go to local pharmacy. They were very helpful but said see Doctor, we cannot deal with tic bites. Explained surgery had sent me! Went into surgery. Doctor still refusing to see or call me. Admin very helpful and suggested I went to Samuel Johnson in Lichfield. Met with efficient admin, a half hour wait then seen by a nurse who listened and inspected the bite. Disgraceful service from the Doc involved. Tic bites can be dangerous. I wasted nearly 4 hours being sent from pillar to post. Very stressful as already very concerned about the bite.
Visited May 2024
Review titled St John's Medical Centre
Replied on 12 June 2024
Dear Patient, Thank you for your feedback. I am sorry to learn of your experience. Please can you contact me at the surgery, either in person or by telephoning 01543 398570 so that I can explore this further. Please accept my apologies on behalf of the Practice for any distress caused. Yours sincerely, Angela Timms Practice Manager
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Review titled Unhappy
Rated 2 stars out of 5
by Anonymous - Posted on 08 May 2024
I visited a doctor who after seeing me prescribed me antibiotics, they asked me to collect after 1pm, as I am really unwell and just wanted to get back home and get into bed, this wasn't what I wanted I wanted to get the prescriprion straight away and go to a chemist myself, anyway I got myself dressed again and went to the chemist for my medication to which there was none there and nothing had been sent. I then went back to the surgery and explained why I was there, to be honest took them a while to see whatever they were looking for innthe computer screen, anyway then I was told that whoever it was, was out on home visit and that they would get them to do it as soon as they were back! So now I have again got to go out when I am unwell to get what I need to make me well, this isn't acceptable as a patient to have to keep going backwards and forwards to find out where there prescription is, if you say you are sending one to your nominated chemist then you should send it straight after seeing the patient, just like when they used to print them and give them to you to collect yourself, I am now still waiting as I want told a time when this would be available to collect, so once again I will have too call to see if it has been sent and if it hasn't, again make another visit to the surgery. For this to happen to someone who is quite ill is not best practice and I am disgusted to say the least that ill patients have to chase up there medications!!!!!
Visited May 2024
Review titled St John's Medical Centre
Replied on 21 May 2024
Dear Patient, I am sorry to learn of your experience and that you are not happy with the service provided by the Practice. I am hopeful that this issue has now been resolved. Please contact me at the surgery on 01543 398570 if this is not the case, or if I can be of further assistance. Yours sincerely, Angela Timms Practice Manager
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Review titled Not responding
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2024
I contacted the surgery online on their request to arrange appointment for medication review, and over a week later I had to contact by phone as they had not responded to my request
Visited April 2024
Review titled St John's Medical Centre
Replied on 30 April 2024
Dear Patient We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. You can contact me using the following if you would like to discuss this further. link: https://www.modalitypartnership.nhs.uk/contact Kind Regards, Holly Patient Experience Team
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Review titled Rubbish
Rated 2 stars out of 5
by Anonymous - Posted on 20 April 2024
How ridiculous that online repeat prescription requests can only be made during business hours. What is the point of that restriction apart from to make the process more difficult for the patient and encourage them to call instead.
Visited April 2024
Review titled St John's Medical Centre
Replied on 30 April 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. You can contact me using the following if you would like to discuss this further. link: https://www.modalitypartnership.nhs.uk/contact Kind Regards, Holly Patient Experience Team
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Review titled Practise getting worse
Rated 1 star out of 5
by Mr a seedhouse - Posted on 13 December 2023
I have an enlarged prostate taking medication & was getting pain in my groin & lower back which can be related to prostate, I sent request on St John’s medical centre website asking for either appointment or phone consultation. Next day receptionist phoned me and said doctor had got me an appointment for physio, what on earth has that got to do with an enlarged prostate symptoms.
Visited December 2023
Review titled St John's Medical Centre
Replied on 29 December 2023
Dear Mr Seedhouse I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Wonderful practice
Rated 5 stars out of 5
by Marie - Posted on 10 December 2023
The receptionist was very helpful to help me with a health issue, to help me to contact the right person who could help. The receptionists are most kind and always do all they can to help. I just also wanted to praise all the staff working in this practice. I feel highly supported by a skilled and empathetic team where helping, in the best way they can, is at the heart of this practice. I cannot praise them enough and just to say a huge thank you.
Visited November 2023
Review titled St John's Medical Centre
Replied on 29 December 2023
Dear Marie Thank you so much for your review. We are so pleased to see that you are happy with our services. Kind regards Patient Experience Team
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Review titled .bad receptionist
Rated 3 stars out of 5
by Julie Carnall - Posted on 26 June 2023
I have a second degree burn on my leg and was told by my doctor it needed to be dressed by the nurse for a couple of weeks which was fine but when I tried to get an appointment I was to I have to wait 7 days for an appointment bearing in mind I have diabetes and recovering from cancer it's just not on I will do it my self this happened today 26.06.2023
Visited June 2023
Review titled St John's Medical Centre
Replied on 03 July 2023
Dear Julie I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Practice
Rated 4 stars out of 5
by Anonymous - Posted on 20 June 2023
The nurse I saw was polite and very helpful understanding and knowledgeable very experienced and professional which put me at ease
Visited June 2023
Review titled St John's Medical Centre
Replied on 28 July 2023
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Excellent telephone consultation
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2023
An excellent telephone consultation concerning a problem with my blood pressure resulting in an almost immediate one to one consultation with a doctor and a modification to my prescriptive medication If the practioner had not been so professional with his questioning I feel something would have been missed as I don’t give up information that easily! Well done and keep up the good work
Visited May 2023
Review titled St John's Medical Centre
Replied on 24 May 2023
Dear Patient, Thank you for your feedback. I am pleased that you have had a positive experience at your telephone consultation with the doctor. Your response has been shared with the practice team. Yours sincerely, Angela Timms Practice Manager
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Review titled Don't answer the phone
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
At 8.00 you won't answer the phone on speed dial at 8.01 you answer the phone telling lies about being at the end of a 30 person que
Visited April 2023
Review titled St John's Medical Centre
Replied on 15 May 2023
Dear Patient, I am sorry to learn of your experience when trying to contact the practice by phone. The telephone system is computerised and should automatically open at 8.00 am, putting all the callers ringing at this time in a queue. I am sorry that this did not happen for you until 8.01 and would like to investigate this further. Please contact me at surgery so that I can raise this with the telephone supplier. I will also be able to check on the accuracy of your queueing position and the reason for this. This will enable us to put measures in place to ensure this does not happen again. Yours sincerely, Angela Timms Practice Manager