St John's Medical Centre
High Street, Walsall Wood, Walsall, West Midlands, WS9 9LPContact details and opening times
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Reviews
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Review titled Great consultation
Rated 3 stars out of 5
by Tammy Teague - Posted on 02 October 2024
Today's consultation was fantastic. This doctor listened and was fantastic. The last 2 doctors have been great
Visited October 2024
Review titled St John's Medical Centre
Replied on 01 November 2024
Dear Tammy We are happy to see that you have received great care from the surgery. Thank you for sharing your experience with us. Kind regards, Holly Patient Experience Team
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Review titled Rudeness on telephone
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2024
I called the surgery to ask if I could be sent another booking link as the one I had been sent did not work. The person who answered the phone right from the outset was abrupt. I tried to ask for a new link to be sent and she would not allow me to finish my sentence, snapping at me that there were no appointments available and that she couldn’t book it over the phone. I reattempted to explain the problem but again she cut me off. I had to ask if she would allow me to finish my sentence to even request a new link. I hadn’t any intention of booking over the phone! She then told me that I would just have to try the link tomorrow at which point I explained that I would be in the same position if it did not work and I am working so it is difficult to phone the surgery. She grudging replied that she could see if someone could send me a link. I left the phone in shock that I had been treated in this manner when I just had a simple request and was quite upset with the experience. I work in the service industry on the phone myself and if I had spoken to a client this way I would have a disciplinary on my hands. People deserve to be treated with respect especially when they are unwell. I did get sent a 2nd link but this also did not work. To end on a positive, I subsequently received a phone call from the surgery an hour later which was a much more pleasant experience. On this occasion I spoke to a different individual who was helpful and courteous and who was able to book an appointment for me. Why this couldn’t have been done in this manner in the first place is beyond me.
Visited October 2024
Review titled St John's Medical Centre
Replied on 01 November 2024
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Holly Patient Experience Officer
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Review titled Discussted
Rated 1 star out of 5
by Susan aulton - Posted on 01 August 2024
I rang st johns today at 3oclock I am asthmatic could not get to see anyone and was told I would be getting a phone call which I was happy with then a hour and a half later got a message saying that would not happen I am under asthma nurse and have always been told to contact them if in trouble with my asthma I have had trouble with my Airways for about a week and needed to see somebody as I cannot stop coughing and eventually is making me sick I have up the dose if my inhalers but I think the Airways are so irrited that they are not having the correct effect it come to something when you cannot get to see anyone with such a potentially serious condition I was given a telephone number to ring for out of hours appointments the receptionist then said to me I have given you the number so I covered myself I asked what she meant didn't really get a reply what has happened at St johns the service alway used to be first class as far as dealing with asthma but now it's diabolical
Visited August 2024
Review titled St John's Medical Centre
Replied on 02 August 2024
Dear Susan Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Kelly Patient Experience Team
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Review titled Positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 26 July 2024
The Doctor called and gave a detailed and full explanation for blood results and next steps to be taken.
Visited July 2024
Review titled St John's Medical Centre
Replied on 31 July 2024
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Sophie Patient Experience Team
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Review titled Poor customer service
Rated 2 stars out of 5
by David Thomson - Posted on 08 July 2024
Was expecting a call from a GP which never happened, only to be told that I had (and made out a liar). Technical glitches happened, however, the attitude was,we sent guidance, you received it,tough! I stated that I was miffed on how a GP can diagnose an issue without an examination. The whole attitude was that I, as the customer, was an inconvenience! Simply poor sevice. Shame is, the practice nurses are lovely, let down me thinks!
Visited July 2024
Review titled St John's Medical Centre
Replied on 23 July 2024
Dear David, Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Frankie Patient Experience Officer
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Review titled Appointments
Rated 1 star out of 5
by Carl Roberts - Posted on 07 June 2024
Just completed a seven day blood pressure review requested by surgery. Got no response from surgery for seven days so phoned and after been put in a queue for thirty five minutes spoke to a lady who looked at the history and informed me noone had looked at results. It's was in nurses inbox . The lady then told me that she put it on the triage list for someone to look at next day.revieved a text this morning asking for me to make an appointment,I phoned surgery to be informed all appointments were now booked on line when tried to book earliest appoint was for twenty days away which I booked. Being a little concerned about this with history of heart problems in the family I phoned the surgery and after waiting in another queue for thirty minutes was told I have a telephone appointment with a pharmacist. Asked why couldn't see a doctor sooner or speak to someone got reply that's the earliest we can do. I think this is disgraceful since the practice as got bigger the service as declined considerably the personal touch is no longer applied at the practice we are no longer patients but numbers on a spread sheet and you are making it harder and harder to access my right to see a doctor under the NHS which I pay tax and national insurance to fund.
Visited June 2024
Review titled St John's Medical Centre
Replied on 27 June 2024
Dear Carl I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Unfortunately we only have a limited number of appointments to offer patients on a daily basis and are unable to exceed this capacity. In this circumstance you may be directed to an alternate service such as a walk in centre or NHS 111. Please be assured that our clinicians are working to their full capacity and the Practice sees as many patients as it is safe to do so. Our clinical and non-clinical teams now also have a range of skilled staff, from GPs, Advanced Nurse Practitioners, Pharmacists, Practice Nurses, Home Visiting Team, Social Prescribers and Health Coaches to name a few. This is in aim for more patients to be seen at their Practice. Due to the high pressure both primary and secondary care are under at the moment, it is sometimes useful for patient to see an extended service clinician at the Practice when appropriate. Again, I am very sorry that you have been struggling to access our services. Kind regards, Holly Patient Experience Officer
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Review titled Disappointing, but they have now redeemed themselves.
Rated 4 stars out of 5
by Tracy Lister - Posted on 06 July 2024
I am now on menopause specialist number three at this surgery. After being dismissed by the 1st and told I was depressed and needed counselling by the 2nd! After being fobbed off with what I believed was inadequate care for a menopausal women, the 3rd specialist was amazing. She treated me with respect, engaged with me, explained HRT and actually listened to what I was saying. She made eye contact and didn't make me feel like I was being a nuisance or just some mad, whinging woman! I have been with this surgery for many years, and I have to say things have not been great since COVID, appointment wise, but I felt they had always done right by me and my family. However, on this occasion, it has not only been really frustrating, but also an extremely anxiety inducing experience. Getting appointments and any consistency with care, has been impossible. It is stressful and not exactly filled me with much confidence. This surgery has three menopause specialists, with only one who appears to understand what woman are going through and be knowledgeable and compassionate enough to explain this, in a sensitive and understanding manner. My previous experiences have not only been dismissive, but also very upsetting when you can clearly see they are not interested from the get go. To have to go to a totally unnecessary counselling appointment and challenge the the doctor that you are not depressed, there is something seriously wrong with diagnosing menopause symptoms, and HRT side effects at this surgery. I was strong enough to challenge this, but others may not and may be put on anti depressants, which they clearly do not need. Luckily, after lots of calls and insistence, I then got to see the Unicorn of all doctors at that surgery!!! OMG, 30 full minutes, not rushed at all. She sat facing me, looking at me, interacting with me, showing me options, showing me what hormones are like on a graph and how my path on this menopause journey may pan out. I was blown away, she was truly amazing and all from the same surgery. She confirmed what I said to the previous doctor, but was dismissed, that progesterone is sedatory and I was not depressed! She suggested other options, so they may need to revisit this, but to see how I go for the next three months. I believe if you are going through, or believe you are suffering from menopause symptoms, this will not be an easy journey at this surgery. I would love to name the GP who has supported me, but it appears I am unable to, she knows who she is and I thank you. I would also like to say the receptionists have been brilliant, really understanding, but the practice manager leaves a lot to be desired! I have had to jump through hoops, feel completely frustrated and that I was actually losing my sanity. Its been tough, but I just kept on and on and without the support and knowledge provided by a group of people at work and family members, I doubt I would have felt empowered and knowledgeable enough to do so.
Visited June 2024
Review titled St John's Medical Centre
Replied on 23 July 2024
Dear Tracy, Thank you for taking the time to leave a review. I am glad to see you are receiving great care from your GP. If you wish to discuss your concerns further, you can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Frankie Patient Experience Team
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Review titled Awful doctors surgery
Rated 1 star out of 5
by Georgia - Posted on 26 June 2024
Have failed to note down a medication I have an allergy to, not only once, but twice. Then proceeded to give me said medication and when I queried it, asking for something else, was told I have no allergy as it’s not on their system. I was seen at this doctors 7 days after symptoms of tonsillitis had started. Was told that there was no point giving me antibiotics as it would only clear it up 24/48 hours before my body will do it naturally. I proceeded to get worse over the weekend, had a completely blocked ear, couldn’t eat or drink as swallowing was so painful all whilst having a newborn baby to take care of too. Phoned back for another appointment and was offered an appointment a week later. I pushed back, asking for something the same day and was seen, doctor checked and told me I had fluid in my ears and my throat looked worse than when he’d seen me a few days previously. Eventually got prescribed something, went to the pharmacy 2 hours later to be told they hadn’t received a prescription and to call back. Eventually got told it was ready to collect, picked it up and have been given medication I can’t take. Called GP to tell them and was told it would be the next day that anything would get sorted. Next day I receive a call telling me I can have said medication as it’s not on their system that I have an allergy to it. I told them I couldn’t have it and they told me the doctors would call me back the same day. Conveniently, the GP closes at 1pm on a Wednesday so have heard nothing. I am now on day 13 of feeling unwell with no antibiotics to help
Visited June 2024
Review titled St John's Medical Centre
Replied on 27 June 2024
Dear Georgia We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. If you would like to discuss your concerns further, you can contact me using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards, Holly Patient Experience Officer
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Review titled Poor Service
Rated 1 star out of 5
by K CHAMBERLAIN - Posted on 24 June 2024
Recently made an appointment to see a nurse for an ear problem - after waiting two weeks my appointment was cancelled two hours before attendance - with no reason. Completed an online request for another problem- received text to say book appointment online - to get a message "no appointments available -come back in 24 hours" Did this for 3 days then tried calling - waited 40 minutes to get through to be told only appointment was in 2 weeks time (which clashed with a holiday) asked if I could be seen after my holiday to be told "no appointments available that week" Decided to change doctors as the service at this surgery is totally unacceptable.
Visited June 2024
Review titled St John's Medical Centre
Replied on 27 June 2024
Dear Patient I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Unfortunately we only have a limited number of appointments to offer patients on a daily basis and are unable to exceed this capacity. In this circumstance you may be directed to an alternate service such as a walk in centre or NHS 111. Please be assured that our clinicians are working to their full capacity and the Practice sees as many patients as it is safe to do so. Kind regards, Patient Experience Team
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Review titled Frustrated
Rated 5 stars out of 5
by Andy Roper - Posted on 08 May 2024
I was sent a text from St John’s medical centre to ask me to book an appointment for tests and if this didn’t happen I would not be issued my prescription until I did. I tried on line to book an appointment I couldn’t so left a message on the nhs app. I then had another text to say I was to receive a phone consultation on Friday 3rd May by the pharmacist. Not sure what this would achieve I visited the surgery to ask for a face to face. A helpful receptionist couldn’t assist me as she advised they work remotely and said to wait for my call later that afternoon This didn’t happen and have not seen or heard anything since. Can you help please?
Visited May 2024
Review titled St John's Medical Centre
Replied on 21 May 2024
Dear Patient, Please accept my apologies for the delay in replying. I am sorry to learn of your experience and that you are not happy with the service provided by the Practice. I am hopeful that this issue has now been resolved. Please contact me at the surgery on 01543 398570 if this is not the case, or if I can be of further assistance. Yours sincerely, Angela Timms Practice Manager