St James Medical Practice Limited
Forest Road Medical Centre, 354-358 Forest Road, London, E17 5JLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice since this year started
Rated 4 stars out of 5
by Aqsa - Posted on 09 September 2024
It's really hard to get appointment before but now you can easily approach to surgery if it is really urgent. Just one thing you try to do make an appointment early in the morning
Visited September 2024
Review titled St James Medical Practice Limited
Replied on 18 September 2024
Dear Aqsa, Thank you for your feedback. We’re glad to hear that you’ve found it easier to access appointments, especially for urgent needs. We appreciate your suggestion about scheduling early in the morning and will take that into consideration as we continue to improve our services. If you have any other thoughts or need assistance, please feel free to reach out. Your input is invaluable to us. Regards, The St James Management Team
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Review titled Nice to see a different doctor to last time
Rated 2 stars out of 5
by Anonymous - Posted on 09 September 2024
Have not attended for a few years. Have been seeing the same doctor this time for a month now. But this last appointment was with a different doctor who gave me a second opinion. So I am happy as he gave me a different course of medicine.
Visited September 2024
Review titled St James Medical Practice Limited
Replied on 18 September 2024
Dear Patient, Thank you for sharing your experience. We’re glad to hear that your recent appointment with a different doctor provided you with a valuable second opinion and a new course of treatment. It’s great to know you’re feeling positive about your care. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to support you on your health journey. Regards, The St James Management Team
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Review titled St James Medical Practice
Rated 1 star out of 5
by MRS - Posted on 12 September 2024
Waiting 15 min for check in. And then 30 min more delay. They are very busy and didn't resolve the costumers problem. The staff can not answer my question.
Visited September 2024
Review titled St James Medical Practice Limited
Replied on 18 September 2024
Dear Patient, Thank you for sharing your experience. We apologise for the delays you encountered and for not receiving the assistance you needed. We understand how frustrating this can be and appreciate your patience. Your feedback is essential and we will address these issues with our team to improve our service. If you’d like to discuss this further, please feel free to reach out to us directly. We value your input and are committed to making your experience better in the future. Regards, The St James Management Team
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Review titled Great service
Rated 5 stars out of 5
by Dino - Posted on 11 September 2024
My experience at the practice was great. I was called on time, the GP was superb asked the correct questions and answered all my queries. Great service.
Visited September 2024
Review titled St James Medical Practice Limited
Replied on 18 September 2024
Dear Dino, Thank you for your wonderful feedback. We're thrilled to hear that your experience was positive and that the GP addressed your questions effectively. Timely care and clear communication are our priorities and it’s great to know we met those standards for you. We look forward to seeing you again. Regards, The St James Management Team
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Review titled In person receptionist dismissive and not helpful
Rated 2 stars out of 5
by Anonymous - Posted on 03 September 2024
When I call the practice I have no issues, the receptionists are nice and helpful but the older woman that is in person at the reception is very dismissive and looks like she can’t be bothered to help you. I got a letter to have a new glucose testing machine and when I got there she said” we don’t have it yet you need to come back” without even checking and then during my appointment with the nurse she said they did have it. I had n admin question and she just handed me a piece of paper with some tariffs for the services provided by admin but didn’t specify how much I would have to pay and which was the correct form to fill. I have mobility issues and it’s not easy for me to get to the doctor but when I’m there I’m just dismissed with no help by that recwpionist and I need to be assertive just to get the minimum info. The lady is older with glasses, she was working on the second of September 2024 in the morning.
Visited September 2024
Review titled St James Medical Practice Limited
Replied on 18 September 2024
Dear Patient, Thank you for your feedback. We’re glad to hear that our phone receptionists have been helpful, but we sincerely apologise for your experience at our in-person reception. Your concerns about the dismissiveness and lack of assistance from our staff are important to us and we will address this directly. We strive to provide a supportive environment, especially for patients with mobility issues. We appreciate you bringing this to our attention and will work to ensure our team offers the guidance and care that all patients deserve. If you have any further concerns or need assistance, please don’t hesitate to reach out to us directly. Your experience matters and we want to make it right. Regards, The St James Management Team
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Review titled Efficient practice
Rated 5 stars out of 5
by Ayodeji Ogunjana - Posted on 26 September 2024
I was attended to promptly without delay and with great expertise. The Doctor was meticulous in querying my health concerns and gave advice on what to do while recommending blood test for proper diagnosis.
Visited September 2024
Review titled St James Medical Practice Limited
Replied on 25 October 2024
Dear Ayodeji, Thank you so much for your positive review. We're delighted to hear that you had a prompt and thorough experience with our team. Providing attentive care and ensuring every health concern is addressed with precision is our top priority. We're glad the doctor’s approach and recommendations were helpful and we’re here to support you through every step of your health journey. If you have any further questions or need assistance with follow-up tests, please don’t hesitate to reach out. Wishing you continued health and well-being. The St James Management Team
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Review titled Not so nice
Rated 2 stars out of 5
by Anonymous - Posted on 05 August 2024
Had an appointment today. Was called by the doctor as it was my turn. Just in the middle of the consultation, the receptionist barge in and told the doctor that he has missed one person before me. They were arguing in front of me and being the patient, you feel like you were not welcomed. Also, as someone who worked in the NHS itself, its just unprofessional to argue in from of a patient. Due to this, I felt that the doctor has cut short my appointment time and I am not happy with the result of it. I asked the doctor further about my chief complaint or the reason for the check up and he dismiss me saying just to come back if the symptoms persist.
Visited August 2024
Review titled St James Medical Practice Limited
Replied on 14 August 2024
Dear Patient, Thank you for bringing this to our attention. We sincerely apologise for the experience you had during your recent visit. This is certainly not the standard of care or professionalism that we strive to provide and we regret that it left you feeling unwelcome and unheard. We understand how unsettling it must have been to witness the interaction between the doctor and receptionist and we are truly sorry that this affected the quality of your consultation. We will be addressing this incident internally to ensure that it does not happen again, as it is our priority to maintain a respectful and professional environment for all our patients. Please feel free to reach out to us directly and discuss this with a senior member of staff. The St James Management
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Review titled Good
Rated 4 stars out of 5
by Michael Hallam-Munneke - Posted on 15 August 2024
At my appointment my doctor that examined needs to improve his communication and feedback skills, he came across as inexperienced. He had a problem with his internet connection. He could have kept me informed about his examination of my chest. He kept saying hold on, hold on. I not even aware of his name as he never introduced himself. People skills could be a lot better.
Visited August 2024
Review titled St James Medical Practice Limited
Replied on 17 September 2024
Dear Michael, Thank you for bringing your concerns to our attention. We are truly sorry to hear about your recent experience during your appointment and we would like to apologise for any frustration or discomfort this may have caused. Your feedback regarding communication and the doctor’s approach is valuable and we take it seriously. It is important that all of our patients feel informed, respected and comfortable during their consultations. We apologise once again for any inconvenience caused. Please know that your feedback will help us improve our services. Regards, The St James Management Team
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Review titled Okay practice
Rated 4 stars out of 5
by Earl - Posted on 06 August 2024
I Think the doctor was well spoken and mannerly , explain my condition very carefully well done Doc.
Visited August 2024
Review titled St James Medical Practice Limited
Replied on 14 August 2024
Dear Earl, Thank you for your kind words. We're so pleased to hear that the doctor took the time to explain your condition clearly and treated you with respect and care. It's wonderful to know that you felt well-supported during your visit. Your feedback means a lot to us and we'll be sure to pass along your compliments to the doctor. The St James Management Team
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Review titled St James Street
Rated 3 stars out of 5
by Zaf - Posted on 16 August 2024
Very hard get appointment online. Don’t give appointments at reception. If have appointment long wait and doctors didn’t care probably. Need good doctor like before. On time appointment.
Visited August 2024
Review titled St James Medical Practice Limited
Replied on 17 September 2024
Dear Zaf, Thank you for sharing your feedback and we are sorry to hear about the difficulties you've experienced. We understand how important it is to have easy access to appointments and timely care. We're continuously working on improving our online booking system to make it more user-friendly and we appreciate your patience. We apologise for any inconvenience caused by the long wait and your experience with the doctor. Providing attentive and timely care is our priority and it's clear we missed the mark during your visit. Your comments will be shared with our team to help us improve our service. If you'd like to discuss your experience further or need assistance scheduling future appointments, please don’t hesitate to contact us directly. We're committed to providing the high level of care you deserve. Thank you again for your feedback. Regards, The St James Management Team