St James Medical Practice Limited
St. James Health Centre, 47 St. James's Street, Walthamstow, London, Greater London, E17 7NHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled In person receptionist dismissive and not helpful
Rated 2 stars out of 5
by Anonymous - Posted on 03 September 2024
When I call the practice I have no issues, the receptionists are nice and helpful but the older woman that is in person at the reception is very dismissive and looks like she can’t be bothered to help you. I got a letter to have a new glucose testing machine and when I got there she said” we don’t have it yet you need to come back” without even checking and then during my appointment with the nurse she said they did have it. I had n admin question and she just handed me a piece of paper with some tariffs for the services provided by admin but didn’t specify how much I would have to pay and which was the correct form to fill. I have mobility issues and it’s not easy for me to get to the doctor but when I’m there I’m just dismissed with no help by that recwpionist and I need to be assertive just to get the minimum info. The lady is older with glasses, she was working on the second of September 2024 in the morning.
Visited September 2024
St James Medical Practice Limited has not yet replied.
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Review titled Not so nice
Rated 2 stars out of 5
by Anonymous - Posted on 05 August 2024
Had an appointment today. Was called by the doctor as it was my turn. Just in the middle of the consultation, the receptionist barge in and told the doctor that he has missed one person before me. They were arguing in front of me and being the patient, you feel like you were not welcomed. Also, as someone who worked in the NHS itself, its just unprofessional to argue in from of a patient. Due to this, I felt that the doctor has cut short my appointment time and I am not happy with the result of it. I asked the doctor further about my chief complaint or the reason for the check up and he dismiss me saying just to come back if the symptoms persist.
Visited August 2024
Review titled St James Medical Practice Limited
Replied on 14 August 2024
Dear Patient, Thank you for bringing this to our attention. We sincerely apologise for the experience you had during your recent visit. This is certainly not the standard of care or professionalism that we strive to provide and we regret that it left you feeling unwelcome and unheard. We understand how unsettling it must have been to witness the interaction between the doctor and receptionist and we are truly sorry that this affected the quality of your consultation. We will be addressing this incident internally to ensure that it does not happen again, as it is our priority to maintain a respectful and professional environment for all our patients. Please feel free to reach out to us directly and discuss this with a senior member of staff. The St James Management
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Review titled Good
Rated 4 stars out of 5
by Michael Hallam-Munneke - Posted on 15 August 2024
At my appointment my doctor that examined needs to improve his communication and feedback skills, he came across as inexperienced. He had a problem with his internet connection. He could have kept me informed about his examination of my chest. He kept saying hold on, hold on. I not even aware of his name as he never introduced himself. People skills could be a lot better.
Visited August 2024
St James Medical Practice Limited has not yet replied.
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Review titled Okay practice
Rated 4 stars out of 5
by Earl - Posted on 06 August 2024
I Think the doctor was well spoken and mannerly , explain my condition very carefully well done Doc.
Visited August 2024
Review titled St James Medical Practice Limited
Replied on 14 August 2024
Dear Earl, Thank you for your kind words. We're so pleased to hear that the doctor took the time to explain your condition clearly and treated you with respect and care. It's wonderful to know that you felt well-supported during your visit. Your feedback means a lot to us and we'll be sure to pass along your compliments to the doctor. The St James Management Team
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Review titled St James Street
Rated 3 stars out of 5
by Zaf - Posted on 16 August 2024
Very hard get appointment online. Don’t give appointments at reception. If have appointment long wait and doctors didn’t care probably. Need good doctor like before. On time appointment.
Visited August 2024
St James Medical Practice Limited has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Rajen - Posted on 05 August 2024
I have seen a health care assistant today regarding my yearly diabetic review. The staff introduced herself to me and her approach was very good and welcoming.
Visited August 2024
Review titled St James Medical Practice Limited
Replied on 14 August 2024
Dear Rajen, Thank you for sharing your experience with us. We're delighted to hear that your yearly diabetic review went well and that our healthcare assistant made you feel welcome and comfortable. It's wonderful to know that she took the time to introduce herself and provided you with a positive experience. Your feedback is greatly appreciated and we're glad that our team's approach met your expectations. The St James Management Team
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Review titled Unhelpful
Rated 2 stars out of 5
by Judith Gerald - Posted on 27 August 2024
The doctor could have been more helpful it wouldn’t take a minute of here time to help me, instead she told me to go to reception, when I went to reception they were going to lunch so nobody helped with my quick query.
Visited August 2024
St James Medical Practice Limited has not yet replied.
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Review titled Very polite nurse
Rated 4 stars out of 5
by Nicoleta Stefan - Posted on 09 July 2024
Very professional nurse,I call in the time,and very nice recepționer , some time some of the staff has to by more professional and tray to explain to the patient that like GP you has to care of your patients.
Visited July 2024
Review titled St James Medical Practice Limited
Replied on 15 July 2024
Dear Nicoleta, Thank you for your feedback. We're delighted to hear that you found our nurse and receptionist to be professional and courteous. We strive to provide the best care possible and your comments are invaluable in helping us improve. We will address your concerns with our team to ensure that all staff members consistently offer the level of professionalism and patient care that you expect and deserve. Your input helps us to continually enhance our services and we appreciate you taking the time to share your experience with us. The St James Management Team
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Review titled Great Female GP
Rated 4 stars out of 5
by Christine - Posted on 03 August 2024
For a while I have not had the support of a good GP when my original GP went on maternity leave. I struggled to get an appointment, and see someone face to face to get reassurance. The GP I saw on the 1st August was a welcomed comfort. She took the time listen and explain things to me, which has been missed. Thank Dr!
Visited July 2024
Review titled St James Medical Practice Limited
Replied on 14 August 2024
Dear Christine, Thank you for sharing your experience with us. We’re sorry to hear that you’ve faced challenges in getting the support you needed, but we’re so glad that your recent appointment provided you with the comfort and reassurance you were looking for. It’s wonderful to know that the GP took the time to listen and explain things to you. Providing attentive and compassionate care is our priority and we’re happy that it made a positive difference for you. The St James Management Team
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Review titled Great service,very easy to book an appointment.
Rated 5 stars out of 5
by Carlo Sandoval - Posted on 05 August 2024
Very seamless appointment booking up to being seen by a doctor face to face.Courteous staff.Great service.
Visited July 2024
Review titled St James Medical Practice Limited
Replied on 14 August 2024
Dear Carlo, Thank you for your wonderful feedback. We're thrilled to hear that your experience, from booking your appointment to seeing the doctor face-to-face, was seamless. It's also great to know that our staff treated you courteously and that you were pleased with the service provided. Your kind words mean a lot to us and we're committed to maintaining this level of care for all our patients. The St James Management Team