St James Medical Practice Limited
St. James Health Centre, 47 St. James's Street, Walthamstow, London, Greater London, E17 7NHContact details and opening times
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Reviews
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Review titled Good service
Rated 4 stars out of 5
by A.sen - Posted on 09 April 2023
Usually I’m happy and satisfied with my GP practice. An issue I have is when you speak to someone on the phone they never tell you their name, then when you have to call in again they ask who you spoke to before!!! It’s very difficult to get an appointment and if it’s an ongoing issue they seem to refer you to the enhanced GP service the out of hours. I don’t like this
Visited March 2023
Review titled St James Medical Practice Limited
Replied on 17 May 2023
Dear A.sen thank you for your comments I will mention them to our Receptionists so that they introduce themselves to you in future. As for the appointments here is the number of appointments we covered last year and the phone calls we handled: April 1st 2022-31st March 2023 total number of appointments offered 70,853 GP 38,957 Telephone calls from 1st April 2022 - 31st March 2023 143,879 average 11,989.91 per month so you can see we do provide a lot but unfortunately sometimes we just run out of appointments and have to offer the patient an Out of Hours appointment. They should be able to help you because they have exactly the same information about your medical record as we do. Practice Manager
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Review titled Very poor reception service
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2023
I arrived 10 minutes early for a 3pm appointment and was made to wait one and a half hours for a health check with the nurse. There was a queue of patients by the front door for reception. This meant that there were people waiting, obstructing the main entrance and the access doors to the consulting rooms. I gave my details to the receptionist and believed she had checked me in. After 59 minutes I approached the receptionist to inquire whether the nurse was aware that I was checked in, and where I was in queue. Rather curtly, I was told to wait in the reception area. No check was done. Twenty minutes later, I asked another practice worker who was collecting patients from the reception area, the same question. She looked very shocked and kindly said she would alert the nurse as to my situation. After 90 minutes of waiting I was told by a very apologetic nurse that I had not been checked in initially. I suggest that the reception window closer to the waiting area be used to avoid congestion around the main door and the automatic registration terminal be reinstated in the waiting area, which used to ease the crowding, but has been out of action for a very long time - about 2 years or more. In the meantime, there could be 2 receptionists on duty if possible. There should be clear signage at the front area about registration too. In the past doctors would alert people by audio and visual electronic means through a readout in the waiting area, this saves the staff valuable time. That system has not been functioning for a very long time either. Once I managed to see the nurse, my experience was fine, though my blood pressure was higher than normal. She commented that it was probably caused by the stress of the wait and my treatment at reception. Please try and sort this situation out for the sake of all patients and staff. I would like an email response to this request please.
Visited March 2023
Review titled St James Medical Practice Limited
Replied on 17 July 2023
Thank you for your feedback. I am sorry you were not booked in properly at the start and had to wait a long time. We will try and open 2 windows as often as we can and whenever a queue forms. With respect to the automatic arrival screen and audio calling in screen we had to remove them due to water leeking in from the roof over the electrical wires. We intend to replace them when we move to our new building which unfortunately has been delayed due to circumstances beyond our control
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2023
Every doctor and nurse I have seen here has been good, but unfortunately everything else is poor. The receptionists are rude, and on one occasion gave me incorrect advice. During peak covid, access was terrible - you had to stand outside and bang on the door, which wasn’t answered. Eventually, someone in the outside queue would always ring reception, hold for 20 minutes, get through, tell them there was a queue of people here for their appointments, and then after 10 minutes someone would answer the door, visibly irritated that we had turned up for our booked appointments. On one of those occasions, heavily pregnant women were standing in the car park for half an hour in 35 degree heat. Nowadays, you are allowed in to the building, but the last time I attended, I went to what I assumed was the check-in desk (there is no signage) and waited for the receptionist to finish her phone call. She avoided eye contact and her phone call went on for minutes. Unsure if I was in the right place, I saw that there was another queue at the other end of the waiting room - also with no signage. This one unfortunately turned out to be for blood tests only. (Impossible to know.) I had arrived early, but by the time I was checked in, I was 10 minutes late. The website directs you to book your appointment online, but then sends you to ‘Patient Access’ which turns out to be for private services only. In summary, I’ve been a patient at many different London NHS GPs, and I am not unrealistic, but access and communication at this one is … a mess.
Visited March 2023
St James Medical Practice Limited has not yet replied.
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 30 March 2023
Waited 10 minutes in line made me late for appointment and only one receptionist desk open. The first receptionist didn't ask if anyone had an appointment. The only desk that was open was for collecting sick notes and registering at the surgery.
Visited March 2023
Review titled St James Medical Practice Limited
Replied on 17 May 2023
Thank you for your comments we have taken on board what you have said and opened up another reception desks when a queue develops for queries etc. Please feel free to contact me to discuss anything further. Practice Manager
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Review titled Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2023
Very efficient experience. I was called in for a Health Check. I was in and out in 20 minutes. All very comprehensive. I had forgotten my mask but they had one for me.
Visited February 2023
Review titled St James Medical Practice Limited
Replied on 17 May 2023
thank you for your comments, I will pass them onto the Health Care Assistant. It's nice to hear that you were happy with the service we provided. Thanks Practice Manager
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Review titled unprepared
Rated 3 stars out of 5
by Anonymous - Posted on 04 February 2023
Turned up for my appointment early,medication not available, told specifically I'll get a call that same day, still waiting for a call. excellent service.
Visited February 2023
Review titled St James Medical Practice Limited
Replied on 17 May 2023
Thank you for your comments. I am not familiar with your situation or what exactly happened. If you have time please contact the surgery and ask for the Practice Manager and we can discuss any issues you may have.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2023
Saw the nurse today and everything from reception to the appointment was an excellent experience. Recommend this practice without hesitation
Visited February 2023
Review titled St James Medical Practice Limited
Replied on 17 May 2023
Thank you for your kind comments I will pass them onto the clinical and non-clinical staff at our next Practice Meeting. Practice Manager
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Review titled Best Doctors ever!
Rated 5 stars out of 5
by Sherri smith - Posted on 21 February 2023
I love This doctors surgery. always very helpful. The lady’s at reception are amazing, they always go above and beyond to help.
Visited February 2023
Review titled St James Medical Practice Limited
Replied on 17 May 2023
Dear Sherri, thank you for the kind words and appreciation of our Receptionists who are at the front of house and quite often take a lot of abuse. I am glad they provided you with a good service. Practice manager
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Review titled Never had a problem with my GP
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2023
St James Medical centre staff and Doctors are welcoming, caring and good listener. I have never had any issue with it. I do recommend my GP to friends. Thank you for your hard work!
Visited January 2023
Review titled St James Medical Practice Limited
Replied on 17 May 2023
Thank you for your comments, it is refreshing to hear that you appreciate the efforts we put into providing a good service and that you recommend our surgery to others. Practice Manager
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Review titled Diabetic review
Rated 4 stars out of 5
by Elaine - Posted on 09 January 2023
The lady I saw was friendly, helpful, kind, patient, thorough and understanding. I can’t fault the level of care received.
Visited January 2023
Review titled St James Medical Practice Limited
Replied on 17 May 2023
Dear Elaine, thank you for your comments I will pass them onto the Diabetic Nurse. I am pleased that we are providing you with the care you require. Thanks Practice Manager