St James Medical Practice Limited
St. James Health Centre, 47 St. James's Street, Walthamstow, London, Greater London, E17 7NHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Helpful, knowledgeable and kind
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2023
Have always had a great experience at this practice, people are kind and knowledgeable always try to be helpful. It was a bit difficult to submit the appointment request online, but once that was done, I received a callback very quickly. Thank you
Visited April 2023
Review titled St James Medical Practice Limited
Replied on 17 July 2023
Thank you for your positive comments. we are trying to make the submission of appointment requests a bit easier and we have added a link that will be sent to your mobile when you press 1 when phoning the surgery for an appointment.
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Review titled Good Practice
Rated 4 stars out of 5
by Sharon - Posted on 19 April 2023
I was given my appointment within 2 day which was great. I was also offered other tests on the phone, which was really helpfu. I was seen very quickly. Staff work hard and try to meet your health needs. Staff are also friendly.
Visited April 2023
Review titled St James Medical Practice Limited
Replied on 17 July 2023
Thank you for taking the time to share your comments Sharon and I will pass them onto the staff. Practice Manager
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Review titled First Time Experience
Rated 1 star out of 5
by Wayne - Posted on 01 May 2023
My very first experience with the NHS was at the St James Medical Practice. I was expecting an in-person consultation based on the telephone conversation with the staff and the text reminders, but it turned out to be a phone consultation. As it was my first time, I wanted to discuss multiple ailments, and the Physician Associate was very accommodating. Despite the negative comments I've heard about the NHS, I was very impressed with the service. I was able to do my bloodworks the same day. And, the Physician Associate called me back to follow-up on a matter that we discussed. Overall, a great first experience!
Visited April 2023
Review titled St James Medical Practice Limited
Replied on 17 July 2023
Thank you for the positive feedback I will pass this onto the PA and staff, unfortunately you gave us a one star which indicates a bad response, 5 stars is a good response, but thank you for taking the time to respond Wayne.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
Here is the standard experience with St. James Practice: - You need an appointment - You call to make an appointment - A rude receptionist will tell you that you need to use the website - You go to the website - The "make an appointment" links will send you to the Patient Access website - Patient Access website informs you you can't make appointments at this surgery through them - You call reception again - Another rude receptionist will get angry at you and send you back to the website - You go to the website and spend about 40min lost between confusing pages, broken website links and wrong information - You call reception again and they hang up on you - You call them yet again, and they hang up on you yet again - You call them one more time and the lines now are busy and you get redirected to a generic NHS call centre, where someone really, really fed up with their job will tell you at 2x the speed of normal human being that you need to call the practice later, since their lines are all busy at the moment - You change practice because you would like to be alive by the end of the year
Visited April 2023
Review titled St James Medical Practice Limited
Replied on 17 July 2023
Dear patient sorry to hear about your experience on trying to get an appointment. We have changed the website and added in links to help patients book an appointment. If you have trouble with booking an appointment on line tell the Receptionist who can complete the application form on your behalf. Sometimes the phone lines drop especially if the patient is phonng in on a mobile and is either walking around or in a poor reception area, but the Receptionist do not put down the phone on purpose. The Out of Hours call centre takes calls for us during the lunchtime, they should be able to book an appointment for you but on the odd occasion they do tell patients to phone the surgery during the afternoon when we take back the phone lines. We do contact them if they tell patients to phone the surgery back to make an appointment. Unfortunately you have submitted this feedback Anonymously otherwise I would ghave invited you in to discuss the situation. Good luck at your new practice
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Review titled Confused practise
Rated 1 star out of 5
by Afshan - Posted on 03 March 2023
Receptionist are not helpful at all they treat people patients with no respect Their main job should be helping others as they sitting on reception desk and they are the only one who can help !! But Chasing one prescription can be a mission I didn’t know until now !! So so disappointed My husband is cancer patient and bed bound I have to leave him home alone to get prescription done as over the phone they said coming to surgery will be the quickest way and when you go to reception they said to me she has no acceess to computer it’s a joke!!!that jus made me so furstrted literally in tears and thank god I am not registered in this surgery only my husband is registered and I would not recommend to any one I hope after reading my review you will act on teaching receptionist their jobs It was only one prescription which I am trying to chase for last 2 days Very very disappointed
Visited March 2023
Review titled St James Medical Practice Limited
Replied on 17 July 2023
Very sorry to hear your experience Afshan, If you contact the surgery and ask for the Practice Manager I can put a message on your husband's record to assist in the future but at the moment I do not have his details
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Review titled Excellent GP and Service
Rated 5 stars out of 5
by Christopher Allman - Posted on 20 March 2023
The GP and training assistant whose names escape me were informative, engaging, friendly and the service from beginning to end was very patient focussed.
Visited March 2023
Review titled St James Medical Practice Limited
Replied on 17 May 2023
Dear Christopher, thank you for your comments, I will pass them onto the GP concerned. We have 3 Pharmacists and 2 Physician Associates who are being trained to see patients here at the surgery and intend to recruit more. Practice manager
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 14 March 2023
That a good practice take me in time for my appointment the doctor were very very helpful.The doctor look after me very well consult me with care .
Visited March 2023
Review titled St James Medical Practice Limited
Replied on 17 May 2023
Thank you for your comments I will pass them onto the doctors at the next Clinical Meeting. I am glad were able to provide you with a good service. Practice manager
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Review titled Caring practice
Rated 5 stars out of 5
by Amanda springer - Posted on 06 March 2023
Really positive experience with this practice for separate appointments for my husband and son. They're overworked and sometimes run late for appointments but they deal with patients with compassion and go the extra mile.
Visited March 2023
Review titled St James Medical Practice Limited
Replied on 17 July 2023
Thank you for your kind words and we appreciate the positive feedback Amanda, we do try our best to help all our patients and some times dealing with patients with complex cases or many long term conditions we do run late. We have only 10 minutes per appointment and on the odd occasion 10 minutes is not enough
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Review titled Generally good
Rated 3 stars out of 5
by Anonymous - Posted on 08 March 2023
Good experience but only one window open with long waiting times so many people just walk away, please open another window
Visited March 2023
Review titled St James Medical Practice Limited
Replied on 17 July 2023
Thank you for your feedback, we will try and open 2 windows as often as we can going forward dependent on the number of patients queuing
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Review titled Fantastic receptionists
Rated 5 stars out of 5
by Agnes - Posted on 14 March 2023
The receptionist who works mornings is very patient and helpful especially as I am hard of hearing, both of us wear masks and have a screen between us making hearing and understanding a challenge for me. She checks my blood test results then makes a telephone appointment for a GP to phone me and writes it down as I may have misheard. She also checks when I am due for various medical check ups and books appointments. Much appreciated. Thank you.
Visited March 2023
Review titled St James Medical Practice Limited
Replied on 17 May 2023
Dear Agnes, thank you for your comments I will pass them onto the Receptionists at the next Practice meeting. I am sure the Receptionists will value your comments as a lot of the time all they get is abuse. Thanks Practice Manager