St James Medical Practice Limited
Forest Road Medical Centre, 354-358 Forest Road, London, E17 5JLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 07 October 2024
The practice is okay but can be much better in my opinion with regards of more doctors and better appointment services and quick turnaround The doctor was really good with our son and check it all properly
Visited October 2024
Review titled St James Medical Practice Limited
Replied on 25 October 2024
Dear Patient, Thank you for your feedback; we appreciate your honesty and are glad to hear that the doctor provided thorough and attentive care for your son. We understand that improvements in appointment availability and turnaround times would enhance your experience and we are actively working on ways to address these areas. Your input is invaluable as we continue striving to improve our services and we hope to exceed your expectations in the future. The St James Management Team
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Review titled mum blood results
Rated 5 stars out of 5
by Anonymous - Posted on 01 October 2024
I was very pleased how i was told about my mums blood results and what needs to be addressed. I was also happy with how quick my mum was offered a face to face appointment as she does not like phone consultations
Visited October 2024
Review titled St James Medical Practice Limited
Replied on 25 October 2024
Dear Patient, Thank you for sharing your experience with us. We're so glad to hear that you felt well-informed about your mum's blood results and next steps. It's wonderful to know that we could quickly arrange a face-to-face appointment, especially considering her preference. Ensuring both comfort and clarity for our patients and their families is very important to us. If there’s anything more we can do to support your mum’s care, please don’t hesitate to let us know. The St James Management Team
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Review titled Good practice but not good doctors
Rated 3 stars out of 5
by Anonymous - Posted on 24 October 2024
I had an appointment with the doctor at 15:45 today I had a problem with my eyes for the past few days my eyes were swollen and extremely itchy as I was explaining to doctor the situation but he did not even make eye contact with me I found him extremely rude as I explained to him the situation keeps accuring I told him if he can refer me as I need to know why this keeps accuring.
Visited October 2024
Review titled St James Medical Practice Limited
Replied on 25 October 2024
Dear Patient, Thank you for sharing your experience with us. I'm truly sorry to hear that you felt dismissed during your appointment and that you didn’t receive the attentive care you needed. Listening and providing thorough, respectful care is very important to us and we regret that this wasn’t reflected in your visit. We want to ensure that your eye concerns are properly addressed and that you feel supported throughout the process. If you’d like, please contact the surgery to speak to a senior member of staff so we can personally look into your case and ensure you receive the care you deserve. The St James Management Team
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Review titled Helpful and kind staff
Rated 5 stars out of 5
by Clare Barton-Harvey - Posted on 22 October 2024
I had a fall and the staff were very kind in helping me to get quickly seen by a member of staff. Their manner was kind and helpful
Visited October 2024
Review titled St James Medical Practice Limited
Replied on 25 October 2024
Dear Clare, Thank you for your kind words. We're so sorry to hear about your fall, but glad that our team could assist you quickly and with compassion. Providing prompt and caring support is our priority, especially in urgent situations. Wishing you a smooth recovery and please don't hesitate to reach out if there's anything more we can do for you. The St James Management Team
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Review titled Care ,
Rated 2 stars out of 5
by Kris - Posted on 24 October 2024
Dear St James Medical Practice, Thank you for your message. While I appreciate the care provided, I would like to share some constructive feedback regarding my recent experience. I faced some challenges during my last consultation, particularly concerning the communication about my medication. I requested a small dose of sleeping tablets, as I occasionally have difficulty sleeping before important life events, such as interviews or appointments. However, I was informed that I would not be prescribed this medication without a clear explanation, and was instead offered travel tablets. These cause significant drowsiness and dizziness, which makes it difficult for me to attend such events, leaving me without a viable solution. Additionally, I have made repeated requests for a review of my ADHD treatment, but I have not yet received a response or a suitable treatment plan. This has caused me significant frustration as my symptoms are worsening, and I am struggling to manage them effectively. I believe addressing these communication issues would greatly improve the patient experience, ensuring that individuals feel heard and that their concerns are fully considered. I will be leaving a more detailed review on the NHS Choices website as requested, but I wanted to take this opportunity to provide you with some direct feedback. Thank you for your attention to these matters. Kind regards, Kris
Visited October 2024
Review titled St James Medical Practice Limited
Replied on 25 October 2024
Dear Kris, Thank you for taking the time to share your detailed feedback with us. We appreciate your openness and are glad that you feel comfortable bringing these issues to our attention. We’re sorry to hear about the challenges you faced in your recent consultation. Your experience highlights areas we need to improve in so we can provide a more responsive and considerate approach to care. Please can you contact the surgery to speak to a senior member of staff so we can help address these concerns directly. Thank you again for your constructive input; it truly helps us enhance the care we provide. The St James Management Team
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Review titled Always helpful
Rated 5 stars out of 5
by Anonymous - Posted on 22 October 2024
Today’s visit was an urgent request - I submitted my request for appointment online and someone called me two hours later and offered a slot for this afternoon. The practitioner that I was seen by was friendly and efficient, she offered her insight and prescribed the treatment I needed.
Visited October 2024
Review titled St James Medical Practice Limited
Replied on 25 October 2024
Dear Patient, Thank you for sharing your experience. We're glad we could accommodate your urgent request promptly and that our online system worked efficiently for you. It’s wonderful to hear that the practitioner provided friendly and effective care, offering clear insight and the treatment you needed. We’re here whenever you need us and we appreciate your trust in our team. The St James Management Team
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Review titled Efficient, despite problems with premises
Rated 4 stars out of 5
by Anonymous - Posted on 17 October 2024
St James have had to temporarily locate to another surgery while they await the opening of their new premises. While I am very disappointed by the delay to their move, they have so far continued to provide a good, business as usual service, sending me an invitation to book a flu jab, communicating clearly about my appointment and running (nearly) to schedule on the day of the jab.
Visited October 2024
Review titled St James Medical Practice Limited
Replied on 25 October 2024
Dear Patient, Thank you for your understanding and patience during our temporary relocation. We’re also looking forward to the move to our new premises and apologise for any inconvenience caused by the delay. Despite the change, we’re committed to providing the same reliable care and are glad to hear that the communication, scheduling and your flu jab appointment went smoothly. Your support means a lot to us and we’re excited to welcome you to our new location soon. The St James Management Team
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Review titled Great Service
Rated 4 stars out of 5
by Anonymous - Posted on 16 October 2024
Kind receptionist who went out of her way to solve my problem in the most efficient way. 43 years with the practice and still pleased!
Visited October 2024
Review titled St James Medical Practice Limited
Replied on 25 October 2024
Dear Patient, Thank you so much for your kind words and loyalty over the years. We're thrilled to hear that our receptionist was able to assist you efficiently and with care. It’s truly rewarding to know that, after 43 years with us, you're still pleased with our service. We’re honoured to be a part of your healthcare journey and are here for anything you need. The St James Management Team
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Review titled Good practice
Rated 4 stars out of 5
by Josephine Tyrconnell-Fay - Posted on 10 October 2024
Was seen promptly for my flue injection, didn’t feel any pain when administered. Had blood pressure taken, professionally done. Also hopefully sorted out my referral to Muscular Skeletal clinic.
Visited October 2024
Review titled St James Medical Practice Limited
Replied on 25 October 2024
Dear Josephine, Thank you for sharing your experience with us. We’re pleased to hear that your flu injection and blood pressure check were handled promptly and comfortably. Providing seamless, professional care is always our goal. If there’s anything more we can help with, please don’t hesitate to reach out. Wishing you the best in health. The St James Management Team
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Review titled Excellent Practice
Rated 5 stars out of 5
by Leanne - Posted on 23 September 2024
The nurse we say today was fantastic - great care and very fast and efficient. I would highly recommend the surgery
Visited September 2024
Review titled St James Medical Practice Limited
Replied on 25 September 2024
Dear Leanne, Thank you so much for your kind words. We're thrilled to hear that you had such a positive experience with our nurse and that the care you received was efficient. Your recommendation means a lot to us and we look forward to continuing to provide you with the best possible care in the future. Regards, The St James Management Team