Spring View Medical Centre
Mytham Road, Little Lever, Bolton, Lancashire, BL3 1HQContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Spring View Medical Centre.
Reviews
-
Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2023
I’ve been at Springview for years and wouldn’t leave this practice. They’re fast, helpful and attentive across the board, including the doctors, nurses and administrative staff/management. Very attentive and helpful. Thankyou team at Springview
Visited March 2023
Review titled Spring View Medical Centre
Replied on 31 October 2023
Dear Patient Thank you for your recent positive review on NHS choices. We will share your comments with the wider team. If you would like to discuss further please contact the practice. Kind regards Georgina Kilmartin Practice Manager
-
Review titled Appointment booking
Rated 3 stars out of 5
by Mrs Lynda Cooper - Posted on 04 January 2023
Received a message asking me to contact surgery to book appt. with practice nurse for diabetic check. Phoned and advised to use online booking service, which takes you to a number to ring (no access to actually book online) rang and told in queue number 3. Hung on for 10.31 then phone (not mine) cut off. Rang again and was told now number 4 in the queue. Hung on for another 4 minutes. Perhaps the surgery was very busy, but this is unacceptable. Then was cut off again.
Visited January 2023
Review titled Spring View Medical Centre
Replied on 05 January 2023
Dear Mrs Cooper, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 01204 578128 and ask to speak with the Practice Manager providing your full details so we can investigate this matter for you. Our staff are busy dealing with hundreds of calls daily. Patients can also email us if there are delays on the phone. Please contact the surgery to allow us to investigate further. Thank you Leela Wall Practice Manager
-
Review titled Doctor very caring
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2023
The doctor who I say end of last week , sat with me for 20 minutes , went through a few issues i had working really hard in a very busy practice
Visited January 2023
Review titled Spring View Medical Centre
Replied on 30 January 2023
Dear Patient Thank you for your recent positive review on NHS choices. We will share your comments with the wider team. If you would like to discuss further please contact the practice. Kind regards Leela Wall Practice Manager
-
Review titled Massive slip in standards
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2022
I’ve been at this practice since it opened with my family, the last 6 months its been massively declining and getting worse, you can never get through to book appointments wait times up to 1 hour for one appointment, telephone calls are booked in at scheduled times yet doctors call whenever and then you can’t get back through to speak with them if they didn’t call at your appointment time, wait times in the surgery as long my last appointment was 40 mins late. staff are discussing the issues with the practice openly with patients, this has happened now on 2 occasions I’ve been into the surgery in December, one stating it’s ridiculous they have missing equipment to do a health check, once taking about staff calling in sick and the relief doctor threatening to walk out . At one of my appointments due to the nurse calling in sick the cover nurse was unable to complete my full appointment as they couldn’t administer an Injection, no phone call or attempt made to let me know before I attended. This surgery needs seriously looking into as the standards of care have massively slipped.
Visited December 2022
Review titled Spring View Medical Centre
Replied on 03 January 2023
Dear Patient Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 01204 578128 with your name and contact details to allow us to investigate further.
-
Review titled Challenging
Rated 2 stars out of 5
by Anonymous - Posted on 02 December 2022
Very difficult to get an appointment, over 30 minutes waiting on the phone everytime we've telephoned which had been several times this month. Even when told by the Gp that they want to see you again in person the reception staff refuse to book the appointment and you're told to join the herds and telephone at 8am on the day the Dr wants to actually see you which is ridiculous and no guarantee that the appointment is available. Their appointment rules seem to vary depending on who is in charge behind the desk. No offer of extended hours service unless you actually ask about it. Need to go back to normal booking process.
Visited November 2022
Review titled Spring View Medical Centre
Replied on 05 December 2022
Dear Patient Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 01204 578128 with your name and contact details to allow us to investigate further.
-
Review titled Prompt treatment.
Rated 4 stars out of 5
by Anonymous - Posted on 16 November 2022
I arrived 10 minutes early for my hormone implant injection and was amazed to be called through by the nurse before I even sat down in the waiting area. The procedure only took a few minutes and went well with no after effects. Next implant due February 2023.
Visited November 2022
Review titled Spring View Medical Centre
Replied on 17 November 2022
Dear Patient Thank you for your recent positive review on NHS choices. We will share your comments with the wider team. If you would like to discuss further please contact the practice. Kind regards Leela Wall Practice Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Helen Bardsley - Posted on 14 November 2022
The nurse was very helpfull and friendly,made me feel comfortable,I was seen on time,I have been with this practice a long time, and would definitely recommend it
Visited November 2022
Review titled Spring View Medical Centre
Replied on 15 November 2022
Dear Helen Thank you for your recent positive review on NHS choices. We will share your comments with the wider team. If you would like to discuss further please contact the practice. Kind regards Leela Wall Practice Manager
-
Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 20 October 2022
Excellent service The doctor I seen was fantastic I was very nervous before my appointment but he made me feel very at ease and actually listened which is the most important thing
Visited October 2022
Review titled Spring View Medical Centre
Replied on 21 October 2022
Dear Patient Thank you for your recent positive review on NHS choices. We will share your comments with the wider team. If you would like to discuss further please contact the practice. Kind regards Leela Wall Practice Manager
-
Review titled Efficient and quick
Rated 4 stars out of 5
by Anonymous - Posted on 17 October 2022
Had blood test today - very quick and efficient. Good service, clean and tidy. Friendly members of staff.
Visited October 2022
Review titled Spring View Medical Centre
Replied on 17 October 2022
Dear Patient Thank you for your recent positive review on NHS choices. We will share your comments with the wider team. If you would like to discuss further please contact the practice. Kind regards Leela Wall Practice Manager
-
Review titled Good practice
Rated 4 stars out of 5
by Benjamin Mccreavy - Posted on 02 November 2022
The reception and doctor were very professional and friendly and my visit was helpful, and I would have no hesitation in recommending this practice to any friends or family.
Visited October 2022
Review titled Spring View Medical Centre
Replied on 03 November 2022
Dear Benjamin Thank you for your recent positive review on NHS choices. We will share your comments with the wider team. If you would like to discuss further please contact the practice. Kind regards Leela Wall Practice Manager