Spring View Medical Centre
Mytham Road, Little Lever, Bolton, Lancashire, BL3 1HQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Adequate Practice
Rated 3 stars out of 5
by Anonymous - Posted on 18 January 2024
The surgery rejected my request for salbutamol inhaler when I ran out at home and had a very severe chest infection/flu which was causing me to use the inhaler a lot more. The surgery did not tell me it was rejected until I called up 5 days later, at which time I had to do an emergency request at the pharmacy. When I called for an appointment, there were no doctors on site two days in a row, I was prescribed antibiotics by phone call. I had a much more positive experience when I finally got a face to face appointment, and was prescribed steroids and stronger antibiotics Overall, not happy with the surgery in terms of appointment booking
Visited January 2024
Review titled Spring View Medical Centre
Replied on 05 February 2024
Dear patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 01204 578128 and ask to speak with the Practice Manager providing the full details so we can investigate this matter for you. Thank you, Georgina Kilmartin Practice Manager
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Review titled Poor service
Rated 2 stars out of 5
by Aaron - Posted on 03 January 2024
It took over 40 minutes to get through on the phone, despite being number 1 in the queue. During appointment was told my condition hadn’t worsened since 2021, even though this was the first time I’ve been told of the condition! Doctor didn’t seem interested in symptoms I was trying to explain.
Visited January 2024
Review titled Spring View Medical Centre
Replied on 05 February 2024
Dear Aaron, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 01204 578128 and ask to speak with the Practice Manager providing the full details so we can investigate this matter for you. Thank you, Georgina Kilmartin Practice Manager
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Review titled People Surgery
Rated 5 stars out of 5
by Amelia (with Daddy Eric) - Posted on 28 December 2023
Professional service, trying their best within the NHS rules to accommodate and meet your needs... Been unfairly rated in my view as never had to honestly complain since been with them, i.e. 2010 (whole family registered there!)
Visited December 2023
Review titled Spring View Medical Centre
Replied on 29 December 2023
Dear Amelia, Thank you for your recent positive review on NHS choices. We will share your comments with the wider team. If you would like to discuss further please contact the practice. Kind regards Georgina Kilmartin Practice Manager
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Review titled Excellent all round response and service
Rated 5 stars out of 5
by Mukesh Singadia - Posted on 02 December 2023
Rang up for an appointment and got through fairly quickly. Reception staff very professional and I managed to get same day appointment to see GP. Met with very polite and courteous reception staff at surgery. GP was thorough with questioning and examination resulting in prescribed treatment.
Visited December 2023
Review titled Spring View Medical Centre
Replied on 05 December 2023
Dear Mukesh, Thank you for your recent positive review on NHS choices. We will share your comments with the wider team. If you would like to discuss further please contact the practice. Kind regards Georgina Kilmartin Practice Manager
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Review titled Shocking for 20 years now
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2023
The list is endless from someone very seriously ill to simple test not being done . And non communication off cancelled test leading to 1 hour off our lives never to be gained back .
Visited November 2023
Review titled Spring View Medical Centre
Replied on 05 December 2023
Dear patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 01204 578128 and ask to speak with the Practice Manager providing the full details so we can investigate this matter for you. Thank you, Georgina Kilmartin Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Mrs Jacqueline Burgess - Posted on 23 October 2023
Its a pleasure to go to doctors whether for the nurse ir doctors can always get to see someone and get feedback even in pandemic you could get to speak to and if needed see someone we are very lucky to have such a great surgery
Visited October 2023
Review titled Spring View Medical Centre
Replied on 31 October 2023
Dear Jacqueline Thank you for your recent positive review on NHS choices. We will share your comments with the wider team. If you would like to discuss further please contact the practice. Kind regards Georgina Kilmartin Practice Manager
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Review titled Polite and professional
Rated 4 stars out of 5
by Anonymous - Posted on 25 October 2023
Went for flu jab staff members very polite and professional, checked allergies . Was on time as well. Check records for annual check up and booked in
Visited October 2023
Review titled Spring View Medical Centre
Replied on 31 October 2023
Dear Patient Thank you for your recent positive review on NHS choices. We will share your comments with the wider team. If you would like to discuss further please contact the practice. Kind regards Georgina Kilmartin Practice Manager
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Review titled Awfully rude receptionist
Rated 1 star out of 5
by Sara Wolfe - Posted on 14 September 2023
I am a support worker who rang to ask about a repeat prescription on behalf of a patient. The receptionist was very unhelpful, sighed several times, obviously not wanting to help. On a question about chemist, the response was ‘how would I know where chemists are’ then very reluctantly changing chemist to nearest for my client. ( he recently moved to Little Lever). I rang because my client ( who has severe mental health issues) tried and failed to get the receptionist to explain what he needed to do to get his meds. I was disgusted at her attitude.
Visited September 2023
Review titled Spring View Medical Centre
Replied on 24 September 2023
Dear Sara, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 01204 578128 and ask to speak with the Practice Manager providing the full details so we can investigate this matter for you. Thank you, Georgina Kilmartin Practice Manager
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Review titled Prompt attention
Rated 4 stars out of 5
by Alan Roberts - Posted on 26 September 2024
I attended an appointment with the nurse to provide a blood sample. She saw me at the appointed time, she was friendly and efficient.
Visited September 2023
Review titled Spring View Medical Centre
Replied on 02 October 2024
Dear Alan, Thank you for your recent positive review on NHS choices. I will share with the wider team. If you would like to discuss further please contact the surgery. Kind regards Georgina Practice Manager Spring View Medical Centre
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Review titled Try to get an appointment
Rated 1 star out of 5
by Elaine Raynor - Posted on 26 June 2023
It is ridiculous trying to get an appointment at this surgery, they ship you to another surgery that was even worse than this one. I had to go to the hospital to see a doctor it’s disgusting
Visited June 2023
Review titled Spring View Medical Centre
Replied on 03 July 2023
Dear Mrs Raynor, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 01204 578128 and ask to speak with the Practice Manager providing your full details so we can investigate this matter for you. Thank you, Georgina Kilmartin Practice Manager